PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American International Group and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American International Group
Liberty Mutual Insurance

American International Group and Liberty Mutual Insurance Overview

Total reviews
77
394
Company responses
0
0
Issues resolved
0
0

Liberty Mutual Insurance was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 394 reviews. It is 317 reviews more than American International Group received since Feb 16, 2008.

American International Group and Liberty Mutual Insurance Consumer Ratings

Rank
332 out of 1481 in Insurance category
222 out of 1481 in Insurance category
Customer service
129 in category
159 in category
Staff
393 in category
156 in category
Product or Service Quality
386 in category
153 in category

According to consumer ratings and reviews, Liberty Mutual Insurance ranks 110 points higher in the Insurance category than American International Group. People gave American International Group 1.3 stars for Customer service criterion in Insurance category and it is 322 points higher than the worst rated brand in this category. At the same time, Liberty Mutual Insurance was rated 1.2 stars for Customer service criterion in this category and it is 292 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Liberty Mutual Insurance has a higher rating than American International Group. Regarding Product or Service Quality criterion, consumers gave American International Group 1 stars and it is 85% worse than other in category. Liberty Mutual Insurance however was rated 1.3 stars and it is 66% greater than other in category.

American International Group and Liberty Mutual Insurance Rating Details

Customer service
1.3 (16 reviews)
1.2 (146 reviews)
Reviewer's quote

...Their customer service, or lack thereof,is subpar at best. If has been eight weeks and I am still awaiting a replacement check. ..

PissedConsumer755646

...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

Lilibeth
Staff
1 (11 reviews)
1.3 (124 reviews)
Reviewer's quote

We are living in Maryland. Bought 4 flight tickets last April to celebrate father-in-law's 70th birthday in October in Vietnam.The flight schedule is from DC to Vietnam via Hong Kong.However, as you know well from the main news stream, Hong Kong's situation was getting worse and worse. Finally, the...

Raed

...Discourteous staff, phone problems(They just keep hanging up er getting disconnected. ) I counted five bold face lies just this afternoon. Try to complain and you get the wall of voicemail...

PissedConsumer1629949
Product or Service Quality
1 (11 reviews)
1.3 (119 reviews)
Reviewer's quote

I had a three year contract for our kitchenaid refrigerator. It failed in the first year. They claimed parts were not available and offered me a buyout, which after deducting the 2 remaining years of the contract gave me $32.20 for the refrigerator and couldn't understand why I was so upset.NEVER...

NANCY L

...Before you buy into any financial product, be sure to first determine if it is in any way associated with Liberty Mutual, then decide. And always inform all people you care about..

John W

American International Group and Liberty Mutual Insurance Pros and Cons

Pros
  • Easy to buy
  • Daughter insurance reinstated
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Initial offer of insurance
Cons
  • Treatment and the misinformation given by the company
  • Awful and illegal
  • Take your money and do not provide the service
  • Customer service
  • Deceptive practices
  • You screwed me

American International Group and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
No votes
5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

American International Group and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I had a small accident policy. Around $27 a month. I was signed up for new insurance so I called them the day after th...

1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

American International Group and Liberty Mutual Insurance Latest Reviews

Recent published reviews
1.3

We are living in Maryland. Bought 4 flight tickets last April to celebrate father-in-law's 70th birthday in October in V...

Read all 77 reviews

This company literally denied my girlfriends accident. Her car is completely totaled and they didnt want to do anything...

Read all 394 reviews

American International Group and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • American International Group Travel Insurance (5 reviews)
  • American International Group Life Insurance (3 reviews)
  • American International Group Warranty-home Protection Plan (2 reviews)
  • Liberty Mutual Insurance Claim (75 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (44 reviews)