PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Globe Life Insurance and American Income Life as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Globe Life Insurance
American Income Life

Globe Life Insurance and American Income Life Overview

Total reviews
273
252
Company responses
159
198
Issues resolved
4
0

Globe Life Insurance and American Income Life Consumer Ratings

Rank
22 out of 1051 in Insurance category
15 out of 1051 in Insurance category
Customer service
58 in category
37 in category
Reliability
24 in category
22 in category
Product or Service Quality
42 in category
33 in category
Billing Practices
41 in category
48 in category

Globe Life Insurance and American Income Life Rating Details

Customer service
1.9 (114 reviews)
2.2 (33 reviews)
Reviewer's quote

...Frustrating and customer service wait time is awful too long. Hold almost hour to speak to representive..

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Horrible customer service I don't understand why people can't do their job and the sales agents who sign you up for a policy are only in it for your money. They are not there to help you as they say, and my sales agent was actually training with a very pushy salesmen and he ended up pushing me into...

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Reliability
2.2 (92 reviews)
2.3 (31 reviews)
Reviewer's quote

I want nothing to do with your company or your mailing me a *** letter every day Are sending me over hundreds of emails get me off your list

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A recorder said phone no longer in service

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Product or Service Quality
2.2 (89 reviews)
2.5 (32 reviews)
Reviewer's quote

yes your customer service sucks. trying make a change for payment options on our grand kids policies...

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Amazing service. Has a representative come over and explain the kit very thoroughly. He gave me one for every child in my house...

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Billing Practices
2.5 (87 reviews)
2.3 (28 reviews)
Reviewer's quote

i have had several bad experiences with Globe billing dept. when i make pymts. I am told my husband policy is not due for several months always saying payments retuned when they was paid now they are takink thier lovely time telling me about my money they can talk all day long about payments and...

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Nothing happen, this company is very good.

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Globe Life Insurance and American Income Life Pros and Cons

Pros
  • Way they lie when they say they value you as a customer
  • Up till now
  • Deception
  • Coworkers
  • Agent and the clarity of the product
  • Possibilities i could of had
Cons
  • Poor communication within company
  • Some people within this company are dishonest
  • Poor company work ethics to customers
  • Misrepresent themselves at every step
  • Lack of communitcaion
  • Worlds greatest bonus

Globe Life Insurance and American Income Life Most Positive Reviews

Top rated reviews
5

My mother-In-law bought into this company. She passed away over 2 months ago. All we've had is the runaround when...

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5

Ive started working for AIL a while ago. I have to say I LOVE this company. They care about all their members, I mean t...

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5

Call rep did not have any info on question asked about company.saturday. contacted company by phone.

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5

I was recruited by my niece who was a Hiring Manager for one of our Wisconsin offices. I came to the overview and...

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Globe Life Insurance and American Income Life Most Critical Reviews

Lowest rated reviews
1

My brother had to go to the ER with a sick stomach and the ER doc told him he had gastritis. But it got him to...

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1

I've worked for this office for almost a year now, and as I prepared to move into management I was able to see the...

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1

I am here again Global just cant seem to be helpful. Everytime we call we get a different story and basically they are...

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1

American income life is a scam!!! it is run by liars that will manipulate you and wont pay you anything!! all they know...

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Globe Life Insurance and American Income Life Latest Reviews

Recent published reviews
1

Several weeks ago, this company agreed to a sum to forfeit my policy. I agreed and signed paper. They then proceeded to...

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1

I mailed a written cancellation for a policy for my daughter that's a ten-month-old back in March 3 weeks before it was...

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No votes

U must prevent these murders my son bought no policies the killers did.

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1

A recorder said phone no longer in service

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Globe Life Insurance and American Income Life Products and Services

Most reviewed product and services
  • Globe Life Insurance Life Insurance (78 reviews)
  • Globe Life Insurance Customer Care (56 reviews)
  • Globe Life Insurance Life Policy Claim (24 reviews)
  • American Income Life Customer Care (15 reviews)
  • American Income Life Life Insurance (10 reviews)
  • American Income Life Claim (2 reviews)