PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waypoint Homes and American Homes 4 Rent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waypoint Homes
American Homes 4 Rent

Waypoint Homes and American Homes 4 Rent Overview

Total reviews
235
870
Company responses
57
0
Issues resolved
4
2

American Homes 4 Rent was first mentioned on PissedConsumer on Jan 7, 2015 and since then this brand received 870 reviews. It is 635 reviews more than Waypoint Homes received since May 8, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Waypoint Homes customer support team than with American Homes 4 Rent customer service.

Waypoint Homes and American Homes 4 Rent Consumer Ratings

Rank
228 out of 2075 in Real Estate category
291 out of 2075 in Real Estate category
Customer service
193 in category
197 in category
Staff
176 in category
178 in category
Website
243 in category
234 in category

According to consumer ratings and reviews, Waypoint Homes ranks 63 points higher in the Real Estate category than American Homes 4 Rent. People gave Waypoint Homes 1.2 stars for Customer service criterion in Real Estate category and it is 498 points higher than the worst rated brand in this category. At the same time, American Homes 4 Rent was rated 1.2 stars for Customer service criterion in this category and it is 494 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Homes 4 Rent has a higher rating than American Homes 4 Rent. Regarding Website criterion, consumers gave Waypoint Homes 1.6 stars and it is 65% greater than other in category. American Homes 4 Rent however was rated 1.7 stars and it is 66% greater than other in category.

Waypoint Homes and American Homes 4 Rent Rating Details

Customer service
1.2 (147 reviews)
1.2 (535 reviews)
Reviewer's quote

..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

Kristie S

I have called American homes for rent customer service and the local management office offices several times on the neighbors living next door to me. When I am in my home with the television in my family room and I hear bass through the walls and my walls shaking for hours at a time and nothing is...

PissedConsumer1770527
Staff
1.2 (141 reviews)
1.2 (501 reviews)
Reviewer's quote

...Tried to talk to them? Multiple times with several incompetent and rude office staff. I’m just going to tell you straight..

Malone

...THEY IGNORED, KEPT OUR REFUND DEPOSIT AND DID NOT RESPOND TO OUR DOCUMENTATION EVEN VERIFIED BY THEIR OWN RENTAL STAFF & FIELD TEAM. A class action law suit should be filed against them for the "stealing and lying" they do the renters..

SONYA Y
Website
1.6 (136 reviews)
1.7 (495 reviews)
Reviewer's quote

HAD A PAYMENT ADDRESS CHANGE WAS NOT NOTIFIED EITHER EMAIL NOR MAIL WITH WEBSITE AND INTERNET ALL DIFFERENT PAYMENT ADDRESSES AND PHONE NUMBERS FOR LOCAL OFFICE FOLLOWING MONTH PAYMENT WAS RETURNED LATE FEE ASSESSED THEY HAD NO COMPASSION NOR THE CARE DIDN'T WANT TO REVERSE LATE FEE MEASLY 95. 00...

PissedConsumer1086022

...Website processes are confusing. Told we have to pay for sprinkler heads that were broken when we moved in. Customer care individuals seemed as confused and helpless as I felt...

Rick o

Waypoint Homes and American Homes 4 Rent Pros and Cons

Pros
  • Disrespectful
  • Skillful way they have bent us over
  • Property
  • Location
  • How easy it was to start the rental process
  • Neighbors
Cons
  • Customer service
  • Misrepresentation
  • Upper management sucks
  • Customer service
  • Treatment by local mgr and limited escalation procedures
  • Ethics

Waypoint Homes and American Homes 4 Rent Most Positive Reviews

Top rated reviews
5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

5

If you are reading this and thinking of renting from American Homes 4 Rent, do your self a big favor and don't do it.
T...

Waypoint Homes and American Homes 4 Rent Most Critical Reviews

Lowest rated reviews
1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

1

This company said they never received my payment, I sent them my bank stmt as proof and they said that wasn't good...

Waypoint Homes and American Homes 4 Rent Latest Reviews

Recent published reviews
5

Andrew Thompson &;;;;;;;;;;;;; team renovated my 1950 cottage in 5 points with excellent results. I would highly rec...

Read all 235 reviews

This is the worst property management company I have ever dealt with. They can never fix anything on the first visit....

Read all 870 reviews

Waypoint Homes and American Homes 4 Rent Products and Services

Most reviewed product and services
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Customer Care (32 reviews)
  • Waypoint Homes Property Rental (30 reviews)
  • American Homes 4 Rent House Rental (320 reviews)
  • American Homes 4 Rent Customer Care (148 reviews)
  • American Homes 4 Rent Property Rental (101 reviews)