PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Waypoint Homes and American Homes 4 Rent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Waypoint Homes
American Homes 4 Rent

Waypoint Homes and American Homes 4 Rent Overview

Total reviews 236 910
Company responses 57 0
Issues resolved 4 2

Waypoint Homes and American Homes 4 Rent Consumer Ratings

Rank
255 out of 1715 in Real Estate category
315 out of 1715 in Real Estate category
Customer service
No votes
200 in category
Website
No votes
255 in category
Value for money
No votes
170 in category
Price Affordability
No votes
229 in category

Waypoint Homes and American Homes 4 Rent Rating Details

Customer service
No votes
1.2 (561 reviews)
Reviewer's quote

..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

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On multiple occasions we have submitted work orders for issues that no one would consider to be minor. On three separate occasions the sewage pump on the ground level has backed up into our basement. Obviously this causes an inconvenience but it's MUCH worse when you have to deal with these crooks....

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Website
No votes
1.7 (519 reviews)
Reviewer's quote

HAD A PAYMENT ADDRESS CHANGE WAS NOT NOTIFIED EITHER EMAIL NOR MAIL WITH WEBSITE AND INTERNET ALL DIFFERENT PAYMENT ADDRESSES AND PHONE NUMBERS FOR LOCAL OFFICE FOLLOWING MONTH PAYMENT WAS RETURNED LATE FEE ASSESSED THEY HAD NO COMPASSION NOR THE CARE DIDN'T WANT TO REVERSE LATE FEE MEASLY 95. 00...

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I applied for the Financial Hardship AH4R lists on their website asking for a portion of the rent reduced (said I was able to pay about 90% scrapping my savings together). The program is basically a scam. I started receiving late payment notifications and reminders to pay the remainder of my rent...

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Value for money
No votes
1.3 (487 reviews)
Reviewer's quote

again it was the lie about the fair market value of rentals in the area. realizing this I am facing retirement soon, I started looking for a place to buy, and found one. With about 2 or 3 months left on the lease, These maggots told me I had to pay the remaining months of the lease and a $2,000...

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She smiled at me and warned me not to spend my money on maintenance or cleaning because they will never give me a dime back from my security deposit even if I rebuild the house to a brand new. Is obvious they do not spend company's money to maintain their houses rather, they take advantage of their...

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Price Affordability
No votes
1.5 (484 reviews)
Reviewer's quote

...They on raising the rent every year and dont realize that people are not going to rent at such a rediculous price. My complaint has always been with the maintenance of my home. I had toilet issues where water cam out of the bottom of the toiled 4 times in both bathrooms dirty balck water...

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...$1850 all the way through the entire process paid the application fees and then they said oh wrong price we want $2095 for the home. And now that's what they have it listed as. That is not the amount I applied for and now I'm out application fees..

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Waypoint Homes and American Homes 4 Rent Pros and Cons

Pros
  • Disrespectful
  • Skillful way they have bent us over
  • Property
  • Location
  • How easy it was to start the rental process
  • Neighbors
Cons
  • Customer service
  • Misrepresentation
  • Upper management sucks
  • Customer service
  • Ethics
  • Treatment by local mgr and limited escalation procedures

Waypoint Homes and American Homes 4 Rent Most Positive Reviews

Top rated reviews
5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

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5

If you are reading this and thinking of renting from American Homes 4 Rent, do your self a big favor and don't do it.
T...

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5

Andrew Thompson &;;;;;;;;;;;;; team renovated my 1950 cottage in 5 points with excellent results. I would highly rec...

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5

I rented with these guys a little over a year ago. I read all of the reviews, and was scared at first, but non of the...

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Waypoint Homes and American Homes 4 Rent Most Critical Reviews

Lowest rated reviews
1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

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1

This company said they never received my payment, I sent them my bank stmt as proof and they said that wasn't good...

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1

Do not rent fron Colony American Homes!!! The house I wanted to rent looked beautiful. Getting to see the house was...

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1

Worst renting experience ever! This company is run by a bunch of unethical crooks and they need to be sued and shut...

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Waypoint Homes and American Homes 4 Rent Latest Reviews

Recent published reviews
1

Delivery of cabinets contractor will not give me any info

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1

Horrible service. Worst ever. Been here 6 years and and never late. Please tell everyone how horrible.

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No votes

Need to get rental history

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1.6

This is exactly my story as well. I moved out did my lawns, and deep cleaned. As I was cleaning inside and outside, a...

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Waypoint Homes and American Homes 4 Rent Products and Services

Most reviewed product and services
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Property Rental (30 reviews)
  • Waypoint Homes Home Leasing (23 reviews)
  • American Homes 4 Rent House Rental (334 reviews)
  • American Homes 4 Rent Property Rental (101 reviews)
  • American Homes 4 Rent Property Manager (43 reviews)