PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greystar and American Homes 4 Rent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greystar
American Homes 4 Rent

Greystar and American Homes 4 Rent Overview

Total reviews
760
892
Company responses
0
0
Issues resolved
6
2

Greystar and American Homes 4 Rent Consumer Ratings

Rank
211 out of 1627 in Real Estate category
325 out of 1627 in Real Estate category
Customer service
169 in category
195 in category
Website
222 in category
242 in category
Product or Service Quality
129 in category
160 in category
Price Affordability
171 in category
224 in category

Greystar and American Homes 4 Rent Rating Details

Customer service
1.3 (345 reviews)
1.2 (549 reviews)
Reviewer's quote

...All around they have poor customer service and are a very greedy company! Greystar takes the word of the cleaning company that a vacant apartment needs to be cleaned, without a walk through. The apartment management never even looks to see if the apartment needs cleaning or not..

Read full review

...at all? American Homes 4 Rent had the opportunity to handle this crisis with care and instead are handling it with thinly veiled threats of eviction, poor customer service, and false advertisements of assistance. 0 stars and cant wait till my lease is...

Read full review
Website
2 (300 reviews)
1.7 (508 reviews)
Reviewer's quote

Instead I was ushered to a 2nd floor unit in building 8(which was not one of the units available on the website at that time). Tara talked very highly of the new amenities; new hard wood flooring, new bathroom, and the only one in the property with a keyless entry (LATCH), which honestly was the...

Read full review

...Website processes are confusing. Told we have to pay for sprinkler heads that were broken when we moved in. Customer care individuals seemed as confused and helpless as I felt...

Read full review
Product or Service Quality
1.5 (239 reviews)
1.1 (492 reviews)
Reviewer's quote

...Greystar just good at making the worst service even worse..

Read full review

...Our dish washer literally did not function for 3 months and after several service calls in..

Read full review
Price Affordability
1.9 (236 reviews)
1.5 (471 reviews)
Reviewer's quote

They are renovating everything when someone moves out and jacking up the price by $300/m so apartments are sitting empty, many are moving out or downsizing. The maintenance team is absolutely great, timely, efficient and friendly. Trash pick up is a mandatory payment and they usually don’t pick it...

Read full review

...$1850 all the way through the entire process paid the application fees and then they said oh wrong price we want $2095 for the home. And now that's what they have it listed as. That is not the amount I applied for and now I'm out application fees..

Read full review

Greystar and American Homes 4 Rent Pros and Cons

Pros
  • Property location
  • Location
  • Community size
  • Location
  • How easy it was to start the rental process
  • Neighbors
Cons
  • Management
  • Poor customer service
  • Lack of concern
  • Customer service
  • Ethics
  • Treatment by local mgr and limited escalation procedures

Greystar and American Homes 4 Rent Most Positive Reviews

Top rated reviews
5

My apartment floods every time is rains I am told they are working on it. Apparently it takes a year to work on it and...

Read full review
5

If you are reading this and thinking of renting from American Homes 4 Rent, do your self a big favor and don't do it.
T...

Read full review
5

For the first three years living here was fine. NOW almost overnight this property has gone to ***. Everything is old...

Read full review
5

I rented with these guys a little over a year ago. I read all of the reviews, and was scared at first, but non of the...

Read full review

Greystar and American Homes 4 Rent Most Critical Reviews

Lowest rated reviews
1

I live at Remington Park Apartments in Houston. The manager, Yolanda Burks is rude and incompetent. There was...

Read full review
1

This company said they never received my payment, I sent them my bank stmt as proof and they said that wasn't good...

Read full review
1

THIS IS AN ACTUAL EMAIL SENT TO CORPORATE MANAGEMENT! THEY OFFERED ME $1000 TO KEEP MY MOUTH SHUT ABOUT THE DEPLORABLE C...

Read full review
1

Worst renting experience ever! This company is run by a bunch of unethical crooks and they need to be sued and shut...

Read full review

Greystar and American Homes 4 Rent Latest Reviews

Recent published reviews
2

I called the San Antonio office, but nobody was there to answer the phone due to the covid19.

Read full review
No votes

I moved from York Pennsylvania to Seattle my wife went ahead of me went to look at the place the house was dirty and...

Read full review
3

I just moved here from another state and had previously lived in a Greystar property. THIS apt is nothing like what it...

Read full review
No votes

On September 28th 2020 we moved into our home at the address 12368 Tuckaway Court Fishers IN 46037. This property is...

Read full review

Greystar and American Homes 4 Rent Products and Services

Most reviewed product and services
  • Greystar Apartment Rental (72 reviews)
  • Greystar Customer Care (53 reviews)
  • Greystar Property Manager (40 reviews)
  • American Homes 4 Rent House Rental (324 reviews)
  • American Homes 4 Rent Customer Care (150 reviews)
  • American Homes 4 Rent Property Rental (101 reviews)