PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Greystar and American Homes 4 Rent as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Greystar
American Homes 4 Rent

Greystar and American Homes 4 Rent Overview

Total reviews
738
862
Company responses
0
0
Issues resolved
4
2

American Homes 4 Rent was first mentioned on PissedConsumer on Jan 7, 2015 and since then this brand received 862 reviews. It is 124 reviews more than Greystar received since Oct 11, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Greystar customer support team than with American Homes 4 Rent customer service.

Greystar and American Homes 4 Rent Consumer Ratings

Rank
216 out of 2344 in Real Estate category
291 out of 2344 in Real Estate category
Customer service
161 in category
193 in category
Website
210 in category
230 in category
Staff
147 in category
175 in category

According to consumer ratings and reviews, Greystar ranks 75 points higher in the Real Estate category than American Homes 4 Rent. People gave Greystar 1.3 stars for Customer service criterion in Real Estate category and it is 514 points higher than the worst rated brand in this category. At the same time, American Homes 4 Rent was rated 1.2 stars for Customer service criterion in this category and it is 482 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Greystar has a higher rating than American Homes 4 Rent. Regarding Staff criterion, consumers gave Greystar 1.4 stars and it is 78% greater than other in category. American Homes 4 Rent however was rated 1.2 stars and it is 74% greater than other in category.

Greystar and American Homes 4 Rent Rating Details

Customer service
1.3 (331 reviews)
1.2 (529 reviews)
Reviewer's quote

Work orders are not address in a timely manner.Neighbors up stairs make entirely too much noise, complaints have been filed several times. Emergency is not treated as an emergency.Placed a work order in September, it still has not been completed.

Rockey

Very poor management in Ga. Just move into a house with clog toilet and they are charged me to repair. I have email communication with marisa whiting when i reported the floaded toilet issue. Leaking shower all over the carpet which took for ever to repair.

Marilyne J
Website
2 (284 reviews)
1.7 (492 reviews)
Reviewer's quote

...Instead they stole it! I have put the details on my website, Greystarcrooks. com. They haven't asked me to take my website down, although they are aware of it..

Christopher L

...Website processes are confusing. Told we have to pay for sprinkler heads that were broken when we moved in. Customer care individuals seemed as confused and helpless as I felt...

Rick o
Staff
1.4 (252 reviews)
1.2 (495 reviews)
Reviewer's quote

...to be replaced; WiFi has not worked since move in as promised in lease- now end of November; voice messages and emails never returned; constant turnover in staff so no follow up or consistency; questions about subletting given various...

Ivaan

...THEY IGNORED, KEPT OUR REFUND DEPOSIT AND DID NOT RESPOND TO OUR DOCUMENTATION EVEN VERIFIED BY THEIR OWN RENTAL STAFF & FIELD TEAM. A class action law suit should be filed against them for the "stealing and lying" they do the renters..

SONYA Y

Greystar and American Homes 4 Rent Pros and Cons

Pros
  • Property location
  • Location
  • Community size
  • Location
  • How easy it was to start the rental process
  • Neighbors
Cons
  • Management
  • Poor customer service
  • Lack of concern
  • Customer service
  • Treatment by local mgr and limited escalation procedures
  • Ethics

Greystar and American Homes 4 Rent Most Positive Reviews

Top rated reviews
5

My apartment floods every time is rains I am told they are working on it. Apparently it takes a year to work on it and...

5

If you are reading this and thinking of renting from American Homes 4 Rent, do your self a big favor and don't do it.
T...

Greystar and American Homes 4 Rent Most Critical Reviews

Lowest rated reviews
1

I live at Remington Park Apartments in Houston. The manager, Yolanda Burks is rude and incompetent. There was...

1

This company said they never received my payment, I sent them my bank stmt as proof and they said that wasn't good...

Greystar and American Homes 4 Rent Latest Reviews

Recent published reviews

I worked at a greystar building 247 north 7th street in Williamsburg Brooklyn (through a contract with another company)...

Read all 738 reviews
1

Back in August I had my one & only ac go out took 3 days to get it fixed, I live in a 3k sq ft house in Fort Worth,...

Read all 862 reviews

Greystar and American Homes 4 Rent Products and Services

Most reviewed product and services
  • Greystar Apartment Rental (69 reviews)
  • Greystar Customer Care (51 reviews)
  • Greystar Property Manager (38 reviews)
  • American Homes 4 Rent House Rental (317 reviews)
  • American Homes 4 Rent Customer Care (148 reviews)
  • American Homes 4 Rent Property Rental (101 reviews)