PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Totalprotect and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Totalprotect
American Home Shield

Totalprotect and American Home Shield Overview

Total reviews
18
3318
Company responses
0
0
Issues resolved
1
16

Totalprotect and American Home Shield Consumer Ratings

Rank
120 out of 921 in Household Services category
137 out of 921 in Household Services category
Product or Service Quality
94 in category
104 in category
Value for money
64 in category
81 in category
Diversity of Products or Services
123 in category
105 in category
Customer service
71 in category
106 in category

Totalprotect and American Home Shield Rating Details

Product or Service Quality
1.4 (11 reviews)
1.3 (1364 reviews)
Reviewer's quote

...Their in US customer service people are fairly proficient, but the foreign company they use is mostly incompetent. I was lied to, hung up on and stalled repeatedly..

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Value for money
1.8 (10 reviews)
1.3 (1249 reviews)
Reviewer's quote

Cross country owns this company it is a waste of your money. Their claims service is very bad. My microwave went out in October of last year, they said they could not fix it and would replace it...

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They don't respond to anything, but more than anything else, I can't get them to cancel my contract and I need my money far more than they ever will. I don't know how much of anything the BBB will do, but hopefully my bank will help me. I hate wasting even more money on stop payments, but maybe AHS...

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Diversity of Products or Services
1.4 (10 reviews)
1.6 (1273 reviews)
Reviewer's quote

Avoid this company like the plague. We are now on our third month without a dishwasher. The company sent two low level contractors to our home (both of them told us upfront they dont work on Bosch stuff). Customer Service will never let us speak with a supervisor, or they lie to us and say the...

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...Our tech, FTA Services, LLC has told us that you have approved a replacement dishwasher. We have been waiting weeks. What is the status of our replacement..

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Customer service
1.7 (10 reviews)
1.2 (1569 reviews)
Reviewer's quote

...00, but I would like to have my $75 deductible returned for lack of service. Regards, William Ragsdale 19835 N. 14th Place Phoenix, AZ 85024..

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...Why are you not getting more people in your customer service. My monthly rate was increased without informing me. Unethical to do just because you have my credit card...

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Totalprotect and American Home Shield Pros and Cons

Pros
  • Initial service was good
  • Difficult to imagine
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Not having the problem taken care of
  • Non fulfillment of promises
  • Were rude and unwilling to help
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Totalprotect and American Home Shield Most Positive Reviews

Top rated reviews
5

Have had them for 15 yrs and have NO complaints

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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No votes
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Totalprotect and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

Total scam! 10 days without air! No service whatsoever. Found out too late happened to my neighbor. They gave him...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Totalprotect and American Home Shield Latest Reviews

Recent published reviews
1

Avoid this company like the plague. We are now on our third month without a dishwasher. The company sent two low level c...

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No votes

On June 8 I renewed my contract by credit card in the amount of $575 - the amount given to me as the
full annual contract...

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1

My husband Samuel Cole is hospitalzied with blood cancer and not able to make the call to this company. I was told that...

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1.7

Why is calling always an such a long wait. This is ever since I signed up few years ago. Why are you not getting more pe...

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Totalprotect and American Home Shield Products and Services

Most reviewed product and services
  • Totalprotect Home Warranty (3 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)
  • American Home Shield Warranty (486 reviews)
  • American Home Shield Customer Care (463 reviews)
  • American Home Shield Home Warranty (150 reviews)