PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Totalprotect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Totalprotect

American Home Shield and Totalprotect Overview

Total reviews
3026
14
Company responses
0
0
Issues resolved
12
0

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3026 reviews. It is 3012 reviews more than Totalprotect received since Jun 17, 2011.

American Home Shield and Totalprotect Consumer Ratings

Rank
140 out of 1665 in Household Services category
181 out of 1665 in Household Services category
Customer service
107 in category
93 in category
Reliability
99 in category
91 in category
Warranty
79 in category
73 in category

According to consumer ratings and reviews, American Home Shield ranks 41 points higher in the Household Services category than Totalprotect. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, Totalprotect was rated 1.4 stars for Customer service criterion in this category and it is 208 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Totalprotect has a higher rating than American Home Shield. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 74% greater than other in category. Totalprotect however was rated 1.4 stars and it is 76% greater than other in category.

American Home Shield and Totalprotect Rating Details

Customer service
1.2 (1397 reviews)
1.4 (7 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

Filed a claim over 48 hours ago. They assigned repairs to a provider over 8 hours away. 5 calls to resolve, still nothing. Manager to call me back in 48 hours... still waiting. This started 3 days ago, called 1800.474.4047. Representative was hard to understand, and would not give me any...

PissedConsumer1171791
Reliability
1.2 (1241 reviews)
1.3 (6 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

Cross country owns this company it is a waste of your money. Their claims service is very bad. My microwave went out in October of last year, they said they could not fix it and would replace it. It has not been replaced and they tell me I have to spend $200.00 + before they will do the work. I...

Undrea
Warranty
1.3 (1241 reviews)
1.4 (5 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

...cancelled warranty. BEWARE DO NOT BUY A WARRANTY..

Joseth

American Home Shield and Totalprotect Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Initial service was good
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Were rude and unwilling to help
  • Not having the problem taken care of
  • Non fulfillment of promises

American Home Shield and Totalprotect Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

No votes

American Home Shield and Totalprotect Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

I would like for someone to contact i have a issue that has not been resolved please contact 601 750 2040

American Home Shield and Totalprotect Latest Reviews

Recent published reviews
1

been with them for 4 years. NOT ONE time have I had a smooth interaction
latest issue was a furnace being out on thanksgi...

Read all 3026 reviews
1

I have been with Total Protect since 2017 and I have been really upset with them the last 2 Years and they have sent...

Read all 14 reviews

American Home Shield and Totalprotect Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (447 reviews)
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Totalprotect Homeowners Policy Claim (3 reviews)
  • Totalprotect Plumbing Service (1 review)
  • Totalprotect Home Warranty (1 review)