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American Home Shield

Household Services
  • 4 ISSUES RESOLVED
  • 1838 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Ability to submit service request 8
  • Easy payment 8
  • Setting up original appointment 7
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service27
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone8
  • No real commitment to customer7
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Servpro

Household Services
  • 0 ISSUES RESOLVED
  • 70 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $5.6K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Initial quick response 2
  • Friendly technicians 1
  • It when they left 1
  • Initial work estimate and diagram complete with job description 1

Customers don't like

  • No-shows for ten days1
  • Owner went back on agreement on how to do job1
  • Poor customer service1
  • Theives1
  • Whole experience1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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