PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Home Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Home Warranty
American Home Shield

Select Home Warranty and American Home Shield Overview

Total reviews
326
3131
Company responses
299
0
Issues resolved
0
14

Select Home Warranty and American Home Shield Consumer Ratings

Rank
65 out of 941 in Household Services category
140 out of 941 in Household Services category
Customer service
93 in category
107 in category
Coverage
0 in category
No votes
Good Value for Money
0 in category
No votes
Ordering Process
0 in category
No votes

Select Home Warranty and American Home Shield Rating Details

Customer service
1.4 (208 reviews)
1.2 (1465 reviews)
Reviewer's quote

Whether it is the salespeople, the customer service reps, the contractors, or the management, I experienced incident after incident where they provided shoddy service and/or failed to live up to their promises. It finally got to the point that I was so frustrated that I cancelled my policies. SHW...

Read full review

This is a weak customer service part of what AHS provides. There are ways to automate feedback or for clients to even comment about the service they are getting, but instead the only option is to call and be on hold. And please, quit blaming long hold waits on COVID 19, the wait time was the same...

Read full review
Coverage
1.6 (108 reviews)
No votes
Reviewer's quote

I paid in advance for several years of coverage. Select Home Warranty's policy is that the customer is to call them for a reference number on a job, and so they can speak to the plumber, contractor, carpenter who will be doing the repairs. Every time I called Select Home Warranty I would be put...

Read full review

No items

Good Value for Money
1.5 (108 reviews)
No votes
Reviewer's quote

They will not pay full replacement value, can't seen to speak to a supervisor, they lie to you about what they will do to make things right. Offered me $175 for a replacement of a new washer, After finally speaking with a supervisor was told I would be sent $250, plus the $45 service charge and...

Read full review

No items

Ordering Process
1.8 (105 reviews)
No votes
Reviewer's quote

Ordering process? Well, the process of ordering and paying for the service agreement is excellent. But that is to their benefit, so it really doesn't mean a thing to customers. Since it is not possible to skip the rating altogether, I am going to give them one star on all categories - and hope they...

Read full review

No items

Select Home Warranty and American Home Shield Pros and Cons

Pros
  • That i never have to deal with them again
  • I thought i liked the price
  • No pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Horrible customer service
  • Deceptive practices
  • Will not repair items
  • Poor customer service
  • Zero integrity
  • Customer service

Select Home Warranty and American Home Shield Most Positive Reviews

Top rated reviews
5

Do not waste your time on purchasing a home warranty as the most important things that break down are not covered by...

Read full review
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

Read full review
5

I never imagined that Select will cost so much for my repairs. I read their Terms and it was fine as long as you know...

Read full review
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

Read full review

Select Home Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I spent a long time on the phone and online going through a new home warranty plan to make sure everything in my home...

Read full review
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

Read full review
1

I bought an warranty policy with Select Home Warranty because the house I purchased has many high end appliances as well...

Read full review
1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

Read full review

Select Home Warranty and American Home Shield Latest Reviews

Recent published reviews
2

Filled claim 5-8-2020. Service tech came out evening of 5-12-2020. This is 5-22-2020 and my dryer is still unrepaired....

Read full review
1.3

The computer board of my oven breaks every two years. 2016, 2018, and 2020. AHS continues to replace the part instead...

Read full review
1

I have managed rental properties for many years and have dealt with countless firms and service providers. Select Home W...

Read full review
3.1

I called AHS after plumbing repairs were corrected and to inquire about sheetrock repair. I was told that I had to wait...

Read full review

Select Home Warranty and American Home Shield Products and Services

Most reviewed product and services
  • Select Home Warranty Warranty (62 reviews)
  • Select Home Warranty Homeowners Policy Claim (47 reviews)
  • Select Home Warranty Claim (42 reviews)
  • American Home Shield Warranty (458 reviews)
  • American Home Shield Customer Care (454 reviews)
  • American Home Shield Home Warranty (149 reviews)