PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Select Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Select Home Warranty

American Home Shield and Select Home Warranty Overview

Total reviews
3130
326
Company responses
0
299
Issues resolved
14
0

American Home Shield and Select Home Warranty Consumer Ratings

Rank
140 out of 941 in Household Services category
65 out of 941 in Household Services category
Customer service
107 in category
93 in category
Reliability
99 in category
111 in category
Warranty
78 in category
94 in category
Product or Service Quality
104 in category
116 in category

American Home Shield and Select Home Warranty Rating Details

Customer service
1.2 (1464 reviews)
1.4 (208 reviews)
Reviewer's quote

This is a weak customer service part of what AHS provides. There are ways to automate feedback or for clients to even comment about the service they are getting, but instead the only option is to call and be on hold. And please, quit blaming long hold waits on COVID 19, the wait time was the same...

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Whether it is the salespeople, the customer service reps, the contractors, or the management, I experienced incident after incident where they provided shoddy service and/or failed to live up to their promises. It finally got to the point that I was so frustrated that I cancelled my policies. SHW...

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Reliability
1.2 (1301 reviews)
1.1 (88 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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No items

Warranty
1.3 (1294 reviews)
1.1 (78 reviews)
Reviewer's quote

I also called American Home Shield and I Found out that my home warranty was not wanting to cover the work for the sewer cause I did not get permission to use another contractor for an emergency involving waste water in my basement. I am extremely upset that a company would only have one contractor...

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No items

Product or Service Quality
1.3 (1269 reviews)
1.1 (81 reviews)
Reviewer's quote

...Can't reach anyone or get any service..

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No items

American Home Shield and Select Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • That i never have to deal with them again
  • I thought i liked the price
  • No pros
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Horrible customer service
  • Deceptive practices
  • Will not repair items

American Home Shield and Select Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

Do not waste your time on purchasing a home warranty as the most important things that break down are not covered by...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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5

I never imagined that Select will cost so much for my repairs. I read their Terms and it was fine as long as you know...

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American Home Shield and Select Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I spent a long time on the phone and online going through a new home warranty plan to make sure everything in my home...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

I bought an warranty policy with Select Home Warranty because the house I purchased has many high end appliances as well...

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American Home Shield and Select Home Warranty Latest Reviews

Recent published reviews
3.1

I called AHS after plumbing repairs were corrected and to inquire about sheetrock repair. I was told that I had to wait...

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2

Filled claim 5-8-2020. Service tech came out evening of 5-12-2020. This is 5-22-2020 and my dryer is still unrepaired....

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1

On 5/23/202 @ 1:57 i was Communicating with a representative and They purposely hung up on me i still needed assistance...

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1

I have managed rental properties for many years and have dealt with countless firms and service providers. Select Home W...

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American Home Shield and Select Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (458 reviews)
  • American Home Shield Customer Care (454 reviews)
  • American Home Shield Home Warranty (149 reviews)
  • Select Home Warranty Warranty (62 reviews)
  • Select Home Warranty Homeowners Policy Claim (47 reviews)
  • Select Home Warranty Claim (42 reviews)