PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
American Home Shield

Sears Home Services and American Home Shield Overview

Total reviews
2000
3224
Company responses
0
0
Issues resolved
7
15

Sears Home Services and American Home Shield Consumer Ratings

Rank
164 out of 926 in Household Services category
135 out of 926 in Household Services category
Customer service
114 in category
106 in category
Product or Service Quality
102 in category
101 in category
Reliability
106 in category
99 in category
Warranty
78 in category
75 in category

Sears Home Services and American Home Shield Rating Details

Customer service
1.1 (820 reviews)
1.2 (1516 reviews)
Reviewer's quote

He has been paying for his plan for 25 YEARS and this is the worst service ever. He is an elderly, disabled Vet and we cannot keep food in his home during a pandemic where he is just recovering from covid. He lost a refrigerator of food and a freezer full of pre-packaged meals that we prepare for...

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...I tried getting in touch with AHS online about this but could not find a customer service email and had difficulty getting the CHAT feature to work. I called AHS customer service and stayed on hold for an hour. (Total time spent on this call was 1hr, 16 minutes)...

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Product or Service Quality
1.3 (662 reviews)
1.3 (1312 reviews)
Reviewer's quote

...Knowing that it would eventually fail, contacted Sears Home Improvement services who sent a sales rep. He pitched the Kenmore, made by Carrier. With both names being familiar, contracted for the unit as well as ductwork replacement...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Reliability
1.2 (657 reviews)
1.2 (1349 reviews)
Reviewer's quote

After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service orderand requested a refund of my $75 deductable. I was informed it would be retured. I am still waiting.

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My complaint: It started this fall when after 18 years, we called on AHS to fix our washer. They sent a repair service that took 3.5 months, my husband and I missed numerous days of work, service company missed appointments, etc to never get our washer fixed. With two teenage kids, we finally had...

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Warranty
1.3 (638 reviews)
1.3 (1341 reviews)
Reviewer's quote

...After all this, I did not benefit from having a warranty. Lost days of work waiting for someone not to show up, repeatedly. Website after registering with them, the option to place service does not work...

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...If you are considering getting Home Warranty Insurance, I strongly advise that you seek this from another company..

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Sears Home Services and American Home Shield Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Poor customer service
  • Zero integrity
  • Customer service

Sears Home Services and American Home Shield Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Sears Home Services and American Home Shield Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Sears Home Services and American Home Shield Latest Reviews

Recent published reviews
1

Done purchased a home in 2017 that had a 30 yr old heat pump HVAC system that still worked. Knowing that it would eventu...

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2.1

My complaint: It started this fall when after 18 years, we called on AHS to fix our washer. They sent a repair service...

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1.6

After waiting for a back ordered dishwasher wand. on my dish washer I cfontacted sears and cancelled my service...

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1.8

I have a maintenance plan with air Tron and my AC unit was not cooling properly they came out to inspect and they...

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Sears Home Services and American Home Shield Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (248 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • American Home Shield Warranty (473 reviews)
  • American Home Shield Customer Care (456 reviews)
  • American Home Shield Home Warranty (150 reviews)