PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Home Services and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Home Services
American Home Shield

Sears Home Services and American Home Shield Overview

Total reviews 2044 3449
Company responses 0 0
Issues resolved 7 18

Sears Home Services and American Home Shield Consumer Ratings

Rank
169 out of 923 in Household Services category
141 out of 923 in Household Services category
Customer service
107 in category
103 in category
Product or Service Quality
102 in category
101 in category
Reliability
104 in category
99 in category
Warranty
76 in category
74 in category

Sears Home Services and American Home Shield Rating Details

Customer service
1.1 (850 reviews)
1.2 (1659 reviews)
Reviewer's quote

No common sense or customer service in the way one would expect. I concluded the conversation to have a supervisor contact me. I contacted every email for executives at corporate I could locate and finally I got a response from the warranty team asking me for the information so the order could be...

Read full review

...I literally have been on hold for almost 3 hours just today for customer service. PLEASE let's sue them!!..

Read full review
Product or Service Quality
1.2 (689 reviews)
1.3 (1443 reviews)
Reviewer's quote

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE TOP ARE NO LONGER AVAILABLE. PER THE CONTRACT THEY WERE TO REPLACE...

Read full review

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

Read full review
Reliability
1.2 (683 reviews)
1.2 (1480 reviews)
Reviewer's quote

Anne answered at the all powerful Pay Call desk (they seem to be the only ones who have the information on your account) and once again I was put on eternal hold once again while she reviewed my file. I have been holding for 10 min. I will hold for 5 more and NO LONGER. I finally hung up. No...

Read full review

On hold for 2 plus hours and got hung up on I have been waiting for resolution for 3 months

Read full review
Warranty
1.3 (661 reviews)
1.3 (1466 reviews)
Reviewer's quote

I was repeatedly denied information to file claims for lack of service and food loss which is owed to me under my warranty. And all I keep getting told is how sorry the customer service team is for what I am experiencing but there is nothing they can do. As of September 15th my food claim has been...

Read full review

Do not pay for a warranty with this company. They are horrible!!! I would give 0 stars if possible. First Ill talk about the HVAC...

Read full review

Sears Home Services and American Home Shield Pros and Cons

Pros
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
Cons
  • Poor customer service
  • Inability to repair
  • Lack of customer service
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Sears Home Services and American Home Shield Most Positive Reviews

Top rated reviews
5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Read full review
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

Read full review
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

Read full review
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

Read full review

Sears Home Services and American Home Shield Most Critical Reviews

Lowest rated reviews
1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Read full review
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

Read full review
1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

Read full review
1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

Read full review

Sears Home Services and American Home Shield Latest Reviews

Recent published reviews
No votes

Today, there are droplets of water on the roof of the refrigerator and drops of water dripping on to our food pkgs....

Read full review
1

Waiting now 6 weeks in a very cold area of California mountains and it is getting into the single digits
i do not want my...

Read full review
1

IT HAS BEEN OVER TWO MONTHS SINCE MY SERVICE. IT HAS BEEN DETERMINED THAT THE REPLACEMENT PARTS FOR MY DRYER AND STOVE...

Read full review
1

On hold for 2 plus hours and got hung up on I have been waiting for resolution for 3 months

Read full review

Sears Home Services and American Home Shield Products and Services

Most reviewed product and services
  • Sears Home Services Refrigerator Repair (252 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)
  • American Home Shield Warranty (496 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (138 reviews)