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Sears Home Services

Household Services
  • 5 ISSUES RESOLVED
  • 1546 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • Sales people were nice 6
  • Technician 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4

Customers don't like

  • Poor customer service39
  • Inability to repair10
  • Lack of customer service7
  • No one with athority6
  • Repair program5
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American Home Shield

Household Services
  • 6 ISSUES RESOLVED
  • 2308 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • Easy payment 9
  • Setting up original appointment 8
  • Ability to submit service request 8
  • Quick response from contractor 5
  • Initial contact 5

Customers don't like

  • Poor customer service92
  • Zero integrity18
  • Too long of wait on the phone10
  • Not honoring their contract10
  • No real commitment to customer8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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