PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Sears Home Services

American Home Shield and Sears Home Services Overview

Total reviews
3023
1907
Company responses
0
0
Issues resolved
12
7

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3023 reviews. It is 1116 reviews more than Sears Home Services received since Mar 31, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and Sears Home Services customer service.

American Home Shield and Sears Home Services Consumer Ratings

Rank
139 out of 1665 in Household Services category
151 out of 1665 in Household Services category
Customer service
108 in category
115 in category
Warranty
79 in category
77 in category
Reliability
99 in category
104 in category

According to consumer ratings and reviews, American Home Shield ranks 12 points higher in the Household Services category than Sears Home Services. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 195 points higher than the worst rated brand in this category. At the same time, Sears Home Services was rated 1.1 stars for Customer service criterion in this category and it is 188 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Sears Home Services has a higher rating than Sears Home Services. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. Sears Home Services however was rated 1.2 stars and it is 66% greater than other in category.

American Home Shield and Sears Home Services Rating Details

Customer service
1.2 (1396 reviews)
1.1 (775 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

Sears took the call scheduled the service for Wednesday 10/23/2019 So I took day off again and was waiting for the technician to arrive who never showed up. So I called Sears back and wanted to reschedule and was told that they can not do that because the ticket is still open and advised me to call...

Alexander M
Warranty
1.3 (1241 reviews)
1.3 (606 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

I purchased and paid monthly payments on a whole house warranty. When my water softener stopped working (yes it was covered) they denied my claim after finding out it needed to be replaced. They said it would not be covered because i only had the policy 6 months??!!!..

Heather H
Reliability
1.2 (1240 reviews)
1.2 (615 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

I have spent literally hours emailing, chatting and calling various SHS persons to dispute an excessive labor charge.

Tyrell

American Home Shield and Sears Home Services Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Poor customer service
  • Inability to repair
  • Lack of customer service

American Home Shield and Sears Home Services Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

American Home Shield and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

No votes

American Home Shield and Sears Home Services Latest Reviews

Recent published reviews
1.9

It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service...

Read all 3023 reviews
1

No problems with the repair technician, but there was a glitch processing my credit card according to a paper bill I...

Read all 1907 reviews

American Home Shield and Sears Home Services Products and Services

Most reviewed product and services
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Customer Care (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)