PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Sears Home Services

American Home Shield and Sears Home Services Overview

Total reviews 3476 2056
Company responses 0 0
Issues resolved 19 7

American Home Shield and Sears Home Services Consumer Ratings

Rank
141 out of 922 in Household Services category
168 out of 922 in Household Services category
Customer service
104 in category
112 in category
Reliability
101 in category
106 in category
Warranty
77 in category
79 in category
Product or Service Quality
107 in category
108 in category

American Home Shield and Sears Home Services Rating Details

Customer service
1.2 (1672 reviews)
1.1 (859 reviews)
Reviewer's quote

Terrible company with even worse customer service. Every call is sent overseas to mostly unknowledgeable people. If you are able to schedule a service, it is with a very low-level company that does as little as they can and doesn't provide any follow-up service...

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...I have run my own business and this is not customer service. They have me scheduled between 12 and 5 and I fully expect to be put off again. If anyone has any better options I suggest you go somewhere else...

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Reliability
1.2 (1490 reviews)
1.2 (692 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service man has been out 3 times and now they seem to be ignoring me. My expensive contract with them says it will either be fixed or replaced. The service man attempted to replace it on his...

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Warranty
1.3 (1477 reviews)
1.3 (664 reviews)
Reviewer's quote

Do not pay for a warranty with this company. They are horrible!!! I would give 0 stars if possible. First Ill talk about the HVAC...

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refrigerator fixed under warranty tech came paid by check $109. 00 he took picture with his phone of it everything good parts mailed it only took 34 days for tech to come back !!!!!!!!!! wrote another check for $279. 90 he took picture with phone then I get a bill from you for $279...

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Product or Service Quality
1.3 (1455 reviews)
1.3 (695 reviews)
Reviewer's quote

Work was not completed due to wrong service request being wrong, information was not properly taken on the problem, therefore service was denied. Request a refund of money but it has not happen but the money has come out of my acct..

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...After the service person left, within 15 minutes the fridge started making the same noise and water stopped coming out. Called to have service person return the same day, this was confirmed by 3 people without anyone coming. Received call from that evening that no one is available until 12/1...

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American Home Shield and Sears Home Services Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Poor customer service
  • Inability to repair
  • Lack of customer service

American Home Shield and Sears Home Services Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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American Home Shield and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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American Home Shield and Sears Home Services Latest Reviews

Recent published reviews
No votes

William and Sandra Bennett, 13619 NW 14th Pl, Account #284-74*-***
Earlier this year (under our contract with American Ho...

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1.8

Called made a schedule and being at the end of the route the tech ran out of time so they rescheduled me and the same...

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No votes

Place a service request for dishwasher over the phone with IVR system. The charge of $100 was immediately taken out of...

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1.1

Has anyone else had problems with Sears Home Services? My clothes drier has been down for over 2 months now. Service...

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American Home Shield and Sears Home Services Products and Services

Most reviewed product and services
  • American Home Shield Warranty (498 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (139 reviews)
  • Sears Home Services Refrigerator Repair (253 reviews)
  • Sears Home Services Washing Machine Repair (137 reviews)
  • Sears Home Services Warranty (122 reviews)