PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Sears Home Services

American Home Shield and Sears Home Services Overview

Total reviews
3141
1966
Company responses
0
0
Issues resolved
14
7

American Home Shield and Sears Home Services Consumer Ratings

Rank
140 out of 940 in Household Services category
168 out of 940 in Household Services category
Customer service
107 in category
115 in category
Reliability
100 in category
106 in category
Warranty
78 in category
79 in category
Product or Service Quality
103 in category
104 in category

American Home Shield and Sears Home Services Rating Details

Customer service
1.2 (1467 reviews)
1.1 (803 reviews)
Reviewer's quote

This is a weak customer service part of what AHS provides. There are ways to automate feedback or for clients to even comment about the service they are getting, but instead the only option is to call and be on hold. And please, quit blaming long hold waits on COVID 19, the wait time was the same...

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...And!!!! This is another reason why Sears is losing business and shutting down stores, Sears used to mean quality and customer service but now its just a big joke!!!!!! Avoid Sears and their products, buy else where, you will be much happier in the long run..

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Reliability
1.2 (1304 reviews)
1.2 (642 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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I had technician come out April 23 He does the treadmills. He ordered the part and when came said when comes in will replace it. I called weeks later and told on back order. It is now 12 weeks waiting and now they tell me they have no info Order # 000798341296690 This is why Sears is going out of...

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Warranty
1.3 (1299 reviews)
1.3 (625 reviews)
Reviewer's quote

I also called American Home Shield and I Found out that my home warranty was not wanting to cover the work for the sewer cause I did not get permission to use another contractor for an emergency involving waste water in my basement. I am extremely upset that a company would only have one contractor...

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I called to cancel my warranty 5 months ago. I was told it was cancelled. I continued to get 69...

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Product or Service Quality
1.3 (1272 reviews)
1.3 (651 reviews)
Reviewer's quote

...Can't reach anyone or get any service..

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we bought a service plan on it so we don't have to worry about it. but when you go to use it they give you a appointment a week away now the refrigerator is not working so they tell me they can't do anything but if I call the regular repair service at sears the one that you have to pay for they can...

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American Home Shield and Sears Home Services Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Poor customer service
  • Inability to repair
  • Lack of customer service

American Home Shield and Sears Home Services Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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American Home Shield and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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American Home Shield and Sears Home Services Latest Reviews

Recent published reviews
1.8

I have been a member of AHS since 2016. I have made payments many in full, and I never missed one payment. I requested...

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2.5

I had technician come out April 23 He does the treadmills. He ordered the part and when came said when comes in will...

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No votes

I requested service for my AC unit. They took $108.65 out of my back acct but I never received service. Ive spent 3...

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No votes

My complaint is I waited a week. Never heard back could not find the right phone number. Waited on the phone for a...

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American Home Shield and Sears Home Services Products and Services

Most reviewed product and services
  • American Home Shield Warranty (459 reviews)
  • American Home Shield Customer Care (454 reviews)
  • American Home Shield Home Warranty (149 reviews)
  • Sears Home Services Refrigerator Repair (247 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)