PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Sears Home Services

American Home Shield and Sears Home Services Overview

Total reviews 3665 2109
Company responses 0 0
Issues resolved 22 8

American Home Shield and Sears Home Services Consumer Ratings

Rank
140 out of 882 in Household Services category
169 out of 882 in Household Services category
Customer service
104 in category
112 in category
Reliability
101 in category
106 in category
Warranty
78 in category
79 in category
Product or Service Quality
107 in category
108 in category

American Home Shield and Sears Home Services Rating Details

Customer service
1.2 (1788 reviews)
1.1 (888 reviews)
Reviewer's quote

...6week one 3 week one they shorted my oven 3 parts when one was only bad long appointment times hard to understand customer service with their accents from india hard to understand customer service language frthiindiapeople..

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...Their customer service people are horrible. They refuse to replace an appliance that they have not been able to repair for 5 months!..

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Reliability
1.2 (1609 reviews)
1.2 (717 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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We have home warranty that covers all appliances, heating, ac system, etc.4/2/21 called for repair on dishwasher, scheduled for 4/12. Tech found a bad pump, and ordered parts. Next service 4.26. Tech installed parts and did not let machine run long enough. Night of 4.26 water all over floor and...

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Warranty
1.3 (1572 reviews)
1.3 (685 reviews)
Reviewer's quote

...I will be finding another home warranty for my house. Someone who appreciate my business and my hard earned money. Remind you all, I have never missed a payment within these 7/8 years..

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...Guess what, I am cancelling Sears hime Warranty now!! Thank you very much !..

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Product or Service Quality
1.3 (1558 reviews)
1.3 (718 reviews)
Reviewer's quote

...THey even cancelled my service request without my confirmation. When I asked them about it, she said they will pull call records and we will get back in one month. I was like what the ****...

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...set; service date 3/30/2021 was a no-show. later, and now I"m on hold for 63 min!!..

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American Home Shield and Sears Home Services Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Poor customer service
  • Inability to repair
  • Lack of customer service

American Home Shield and Sears Home Services Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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American Home Shield and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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American Home Shield and Sears Home Services Latest Reviews

Recent published reviews
No votes

Contractor came to assess and repair washer on April 24th. Didn't have part,so it was ordered. After a week, we made mul...

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1

I was charged hundreds of dollars for the repair guy to put my ice drawer on track. I don't have a problem with paying...

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1

Contractor never lifts the call and when I call them they keep telling me that he wil call you in next 24 hours. I...

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1.1

I purchased a Sears Home Warranty to provide peace of mind for potential repairs to my appliances. They have failed to...

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