PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Life Alert and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Life Alert
Has Verified Representatives
4.9
Life Alert
American Home Shield

Life Alert and American Home Shield Overview

Total reviews 656 3477
Company responses 219 0
Issues resolved 1 19

Life Alert and American Home Shield Consumer Ratings

Rank
7 out of 550 in Medical Supplies and Equipment category
141 out of 922 in Household Services category
Customer service
12 in category
104 in category
Product or Service Quality
10 in category
107 in category
Price Affordability
16 in category
112 in category
Value for money
12 in category
82 in category

Life Alert and American Home Shield Rating Details

Customer service
3.7 (177 reviews)
1.2 (1673 reviews)
Reviewer's quote

Life Alert has exceeded in customer Service from the very first contact, installation, and even when the alarm went off accidentally as I had gotten a box from a higher shelf. This time was a missed hoist from the commode to the edge of the bed. The neuropathy spinal cord injury left me unable to...

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Terrible company with even worse customer service. Every call is sent overseas to mostly unknowledgeable people. If you are able to schedule a service, it is with a very low-level company that does as little as they can and doesn't provide any follow-up service...

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Product or Service Quality
4.1 (163 reviews)
1.3 (1456 reviews)
Reviewer's quote

...returned my call, so I got your alarm that day! The rep was mainly just taking my personal information because I did not need to be sold on your product! I have used your service twice. Each time, the operator was on the ball, it seemed to me that she/he knew what I needed before I told them. I know they knew I fell, but...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Price Affordability
4.1 (159 reviews)
1.7 (1314 reviews)
Reviewer's quote

Would like to see about getting a life alert system

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...my own house, so we were forced to get other quotes and found one 1/2 the amount of Air Doctor and so I called Air Doctor and asked if they could meet that price and they said no. We paid $4,500 for a 3 ton unit. And it was installed the next day We had no...

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Value for money
4.2 (153 reviews)
1.3 (1340 reviews)
Reviewer's quote

...It is well worth the money. Mother is 93 years old and stays home alone for most of the day while I work. Life Alert is a true God send for us...

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Buyer Beware! Besides having to wait an average of 20 minutes on hold with AHS, there CSR's are reading from a script and have such thick accents, it's quite difficult to understand them. We've had a ton of problems with our HVAC (only 5 years old). The company originally sent out to fix the...

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Life Alert and American Home Shield Pros and Cons

Pros
  • Quick set up
  • Onboarding process
  • Ability to get help 24 hours
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
Cons
  • Customer service
  • Rude customer service
  • Marketing tactics
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Life Alert and American Home Shield Most Positive Reviews

Top rated reviews
5

Isigned a contract with life alert .Unknowingly I was signing a contract for three years at 89.98 per month.First off I...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

My father fell while home alone. Life Alert sent help as well as called me to be sure I knew, then called back after...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Life Alert and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I don't know how they got my number since I'm on the do-not-call list , but for several months these *** have...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

After a fall and thinking life alert actually cared about people i decided to get the service. I found out within days t...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Life Alert and American Home Shield Latest Reviews

Recent published reviews
No votes

I was a contact person for Life Alert calls. Now that the user is in an assisted living facility, I assume it is no...

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2.3

Greetings,
We let our contract with AHS expire because we still have not received the promised payment for a service requ...

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4

Would like to see about getting a life alert system

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No votes

William and Sandra Bennett, 13619 NW 14th Pl, Account #284-74*-***
Earlier this year (under our contract with American Ho...

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Life Alert and American Home Shield Products and Services

Most reviewed product and services
  • Life Alert Medical Alert System (145 reviews)
  • Life Alert Emergency Service (41 reviews)
  • Life Alert Ambulance Emergency Service (8 reviews)
  • American Home Shield Warranty (498 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (139 reviews)