PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Landmark Home Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Landmark Home Warranty
American Home Shield

Landmark Home Warranty and American Home Shield Overview

Total reviews
49
3142
Company responses
3
0
Issues resolved
0
14

Landmark Home Warranty and American Home Shield Consumer Ratings

Rank
144 out of 940 in Household Services category
140 out of 940 in Household Services category
Customer service
92 in category
107 in category
Turnaround Time
78 in category
79 in category
Advertised vs Delivered
64 in category
68 in category
Warranty
88 in category
78 in category

Landmark Home Warranty and American Home Shield Rating Details

Customer service
1.4 (27 reviews)
1.2 (1468 reviews)
Reviewer's quote

...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

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This is a weak customer service part of what AHS provides. There are ways to automate feedback or for clients to even comment about the service they are getting, but instead the only option is to call and be on hold. And please, quit blaming long hold waits on COVID 19, the wait time was the same...

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Turnaround Time
1.4 (27 reviews)
1.3 (1185 reviews)
Reviewer's quote

...All they do is waste peoples time and take your money! They are the biggest scammers on the planet!..

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Advertised vs Delivered
1.3 (26 reviews)
1.2 (1110 reviews)
Reviewer's quote

It is virtually impossible to get through to a representative over a normal phone and hold period. I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be...

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...AHS has refused to allow me to pay overnight charges to have part delivered before 10 days...

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Warranty
1.2 (26 reviews)
1.3 (1299 reviews)
Reviewer's quote

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

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I also called American Home Shield and I Found out that my home warranty was not wanting to cover the work for the sewer cause I did not get permission to use another contractor for an emergency involving waste water in my basement. I am extremely upset that a company would only have one contractor...

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Landmark Home Warranty and American Home Shield Pros and Cons

Pros
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Always looking for a way out of paying a claim
  • Fail to honor warranty contract
  • Incompetent repair subs
  • Poor customer service
  • Zero integrity
  • Customer service

Landmark Home Warranty and American Home Shield Most Positive Reviews

Top rated reviews
4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 am—they dispa...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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No votes
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Landmark Home Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 de...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Landmark Home Warranty and American Home Shield Latest Reviews

Recent published reviews
1

It is virtually impossible to get through to a representative over a normal phone and hold period. I have been on hold...

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1

Sat on hold because too busy for 45 minutes then finally connected but put on hold again as she was goigong to transfer...

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1

I won't bore you with all the details about holding for 1 1/2 hours while their website wasn't working. Their contract...

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1.8

I have been a member of AHS since 2016. I have made payments many in full, and I never missed one payment. I requested...

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Landmark Home Warranty and American Home Shield Products and Services

Most reviewed product and services
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)
  • American Home Shield Warranty (459 reviews)
  • American Home Shield Customer Care (454 reviews)
  • American Home Shield Home Warranty (149 reviews)