PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Landmark Home Warranty

American Home Shield and Landmark Home Warranty Overview

Total reviews
3203
51
Company responses
0
3
Issues resolved
15
0

American Home Shield and Landmark Home Warranty Consumer Ratings

Rank
136 out of 925 in Household Services category
140 out of 925 in Household Services category
Customer service
104 in category
90 in category
Reliability
100 in category
99 in category
Warranty
75 in category
87 in category
Product or Service Quality
100 in category
99 in category

American Home Shield and Landmark Home Warranty Rating Details

Customer service
1.2 (1502 reviews)
1.4 (27 reviews)
Reviewer's quote

Finally, you WILL NEVER TALK TO SOMEONE IN CUSTOMER SERVICE THAT WILL HELP YOU----- EXPECT WAIT TIMES FROM 45 MINUTES TO 4-5 HOURS OR NEVER! Customer Service call center is not located in US nor are they authorized to transfer you to other departments. Once you make it past Customer service, there...

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...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

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Reliability
1.2 (1335 reviews)
1.2 (26 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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I won't bore you with all the details about holding for 1 1/2 hours while their website wasn't working. Their contract isn't worth the paper it's written on. BUYER BEWARE!

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Warranty
1.3 (1327 reviews)
1.2 (26 reviews)
Reviewer's quote

The one thing that is essential for all Home Warranty companies is that they respond to internet requests and\or calls promptly and get help to your home soon. When you can't even get through at all to the company online or on the phone, you are wasting your money, your time and your trust....

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he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

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Product or Service Quality
1.3 (1299 reviews)
1.3 (25 reviews)
Reviewer's quote

...lies by them and their vendor of choice as to status, repair not later than date, technician picking up part, you are next on his list to repair and after service window expired upon calling they said part is still not in town maybe in a few days. This was day 11. Pick someone else unless you find all of this...

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...I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be returned in the order in which it was received which now exceeds 12 hours of waiting..

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American Home Shield and Landmark Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Fail to honor warranty contract
  • Always looking for a way out of paying a claim
  • Customer service

American Home Shield and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 am—they dispa...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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No votes

American Home Shield and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 de...

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American Home Shield and Landmark Home Warranty Latest Reviews

Recent published reviews
1.1

Poor consumers service and companies that provide service. Not willing to replace items even if it has to continue to...

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No votes

They didnt repair plumbing issues that were covered by the warranty. I had an attorney send a demand letter and they...

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2

Washer broke and they were to replace it. Received an email with three options. Have a number to call. I have weekly for...

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No votes

I cannot open a repair service request because I cannot log in. I have no password. So going online does no good. A...

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American Home Shield and Landmark Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (469 reviews)
  • American Home Shield Customer Care (455 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)