PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Landmark Home Warranty

American Home Shield and Landmark Home Warranty Overview

Total reviews
3046
46
Company responses
0
3
Issues resolved
13
0

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3046 reviews. It is 3000 reviews more than Landmark Home Warranty received since Apr 12, 2012.

American Home Shield and Landmark Home Warranty Consumer Ratings

Rank
138 out of 1502 in Household Services category
114 out of 1502 in Household Services category
Customer service
106 in category
89 in category
Reliability
97 in category
95 in category
Warranty
79 in category
84 in category

According to consumer ratings and reviews, Landmark Home Warranty ranks 24 points higher in the Household Services category than American Home Shield. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, Landmark Home Warranty was rated 1.4 stars for Customer service criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Landmark Home Warranty has a higher rating than American Home Shield. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 74% greater than other in category. Landmark Home Warranty however was rated 1.2 stars and it is 72% greater than other in category.

American Home Shield and Landmark Home Warranty Rating Details

Customer service
1.2 (1409 reviews)
1.4 (25 reviews)
Reviewer's quote

...Deplorable customer service. They don't understand anything that is not on their script. No way of contacting anyone in the US..

PissedConsumer1764443

...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

Mark c
Reliability
1.2 (1251 reviews)
1.3 (24 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

If youre thinking of purchasing this coverage for your home, think again! All they do is rob you of all your money! I had a plumbing issue and they have sent out a plumber five times and still not even a diagnosis. I canceled the coverage but it was under the coverage when the plumber started...

Aletha
Warranty
1.3 (1249 reviews)
1.2 (25 reviews)
Reviewer's quote

We had an AHS home warranty contract for about 6 years on a brand new house and stupidly, after repeated poor service by AHS, we kept paying on the contract. Every single time we requested service (not that many times and always on our dishwasher or refrigerator), the service provider was just...

PissedConsumer1763250

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

Natalia T

American Home Shield and Landmark Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Sales pitch
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Always looking for a way out of paying a claim
  • Fail to honor warranty contract
  • Customer service

American Home Shield and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

This is Jolie Mwajuma 1273n aster pl boise id 83704 i need service to my home please help the phone service is not...

American Home Shield and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

American Home Shield and Landmark Home Warranty Latest Reviews

Recent published reviews
1

Service contractor canceled twice, stating weather. Apparently, they can't work if the road is wet.
Deplorable customer s...

Read all 3046 reviews
1

If youre thinking of purchasing this coverage for your home, think again! All they do is rob you of all your money! I...

Read all 46 reviews

American Home Shield and Landmark Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (452 reviews)
  • American Home Shield Warranty (448 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)