PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Landmark Home Warranty

American Home Shield and Landmark Home Warranty Overview

Total reviews
3022
45
Company responses
0
3
Issues resolved
12
0

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3022 reviews. It is 2977 reviews more than Landmark Home Warranty received since Apr 12, 2012.

American Home Shield and Landmark Home Warranty Consumer Ratings

Rank
139 out of 1664 in Household Services category
114 out of 1664 in Household Services category
Customer service
108 in category
91 in category
Reliability
99 in category
97 in category
Warranty
79 in category
84 in category

According to consumer ratings and reviews, Landmark Home Warranty ranks 25 points higher in the Household Services category than American Home Shield. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 195 points higher than the worst rated brand in this category. At the same time, Landmark Home Warranty was rated 1.5 stars for Customer service criterion in this category and it is 212 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Landmark Home Warranty has a higher rating than American Home Shield. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 74% greater than other in category. Landmark Home Warranty however was rated 1.2 stars and it is 72% greater than other in category.

American Home Shield and Landmark Home Warranty Rating Details

Customer service
1.2 (1395 reviews)
1.5 (24 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

...Awful communication and bad service. Definitely not a customer centric company..

PissedConsumer1553061
Reliability
1.2 (1240 reviews)
1.3 (23 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

They will do anything to weasel out of any coverage.

PissedConsumer1679973
Warranty
1.3 (1240 reviews)
1.2 (24 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

Natalia T

American Home Shield and Landmark Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Sales pitch
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Always looking for a way out of paying a claim
  • Customer service
  • Strong arm practices

American Home Shield and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

This is Jolie Mwajuma 1273n aster pl boise id 83704 i need service to my home please help the phone service is not...

American Home Shield and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

American Home Shield and Landmark Home Warranty Latest Reviews

Recent published reviews
1

American Home Shield is the worst company ever for home warranty. This company falsely advertises what they claim to...

Read all 3022 reviews
1

They will do anything to weasel out of any coverage.

Read all 45 reviews

American Home Shield and Landmark Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Customer Care (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)