PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HMS Home Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HMS Home Warranty
American Home Shield

HMS Home Warranty and American Home Shield Overview

Total reviews 400 3421
Company responses 0 0
Issues resolved 6 17

HMS Home Warranty and American Home Shield Consumer Ratings

Rank
186 out of 918 in Household Services category
141 out of 918 in Household Services category
Customer service
110 in category
106 in category
Reliability
110 in category
103 in category
Warranty
92 in category
77 in category
Product or Service Quality
115 in category
106 in category

HMS Home Warranty and American Home Shield Rating Details

Customer service
1.2 (182 reviews)
1.2 (1636 reviews)
Reviewer's quote

When I needed them the most, they wont pay what they should and its impossible to speak to anyone in customer service that I can understand. Ive called countless times and been transferred to numerous departments but no one will help me. They have agreed that those are covered items on my policy...

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...Outsourcing can be great at times but sucks when it comes to customer service..

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Reliability
1.1 (174 reviews)
1.2 (1458 reviews)
Reviewer's quote

I am a Realtor, I recommended this company for the home warranty and it was purchased for the new buyer. They have been in their new home since 3-4-2020 and just recently the furnace isn't working right. It kicks off all the time and won't run. They had a technician come out who said it needed...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Warranty
1.2 (168 reviews)
1.3 (1446 reviews)
Reviewer's quote

Worst home warranty experience in my life. Purchased as part of our new home purchase. Made a claim for a fireplace that would not ignite - denied...

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...Called to give them one more chance (the warranty was $1K), and they assigned a plumber. 24 hours later, I called the plumber who said they rejected it. I called AHS, and they said they are working on it and would let me know in 24 hours...

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Product or Service Quality
1.1 (162 reviews)
1.3 (1422 reviews)
Reviewer's quote

...This company refused to cover the replacement of a warranty covered component because I didn't have the time available for their service to send their technician to perform the repair. Poor level of service..

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Both AHS and GE suck!! Since my Dryer is a GE product, GE is the service provider for AHS. First the tech came to my house to repair the dryer, but did not have the necessary part, of which had to be ordered. The part was delivered to my house over a week ago, and I'm still waiting for GE to come...

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HMS Home Warranty and American Home Shield Pros and Cons

Pros
  • Prompt response to calls
  • Noy much
  • Idea of warranty convenience & replacement of aged appliances
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Horrible customer service
  • Run-around
  • Run around and lies
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

HMS Home Warranty and American Home Shield Most Positive Reviews

Top rated reviews
5

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

We have had this warranty company for 2 years and have had nothing but great experience in them handling our claims and...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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HMS Home Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I had a stove that is faulty. Provider of choice from HMS came out. Was pleasant enough
claimed I would hear from HMS ad...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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HMS Home Warranty and American Home Shield Latest Reviews

Recent published reviews
1

We havent had AC for over a week now and sweating to death in the summer heat. My AC unit is 27 years old and we have...

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No votes

Called to request repair for air conditioner. The provider they dispatched has not been a provider for 4 years. I was...

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No votes

after waiting over a week for tech to check why air is not working, waited a month then found out that they had denied...

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1

I contacted American Home Shield myself because I heard nothing from them. They have opened an investigation because...

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HMS Home Warranty and American Home Shield Products and Services

Most reviewed product and services
  • Hms Home Warranty Warranty (150 reviews)
  • Hms Home Warranty Claim (60 reviews)
  • Hms Home Warranty Homeowners Policy Claim (47 reviews)
  • American Home Shield Warranty (496 reviews)
  • American Home Shield Customer Care (471 reviews)
  • American Home Shield Home Warranty (150 reviews)