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American Home Shield

Household Services
  • 4 ISSUES RESOLVED
  • 1931 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Easy payment 9
  • Ability to submit service request 8
  • Setting up original appointment 7
  • Quick response from contractor 5
  • Idea 5

Customers don't like

  • Poor customer service26
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone7
  • No real commitment to customer7
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HMS Home Warranty

Household Services
  • 2 ISSUES RESOLVED
  • 252 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.3
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Prompt response to calls 2
  • Noy much 2
  • Hotel option 1

Customers don't like

  • Run-around9
  • Run around and lies5
  • Uncovered repairs4
  • Repair not complete4
  • Non caring for customer4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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