American Home Shield vs HMS Home Warranty: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and HMS Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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American Home Shield

1.4

HMS Home Warranty

1.2

American Home Shield

HMS Home Warranty

American Home Shield and HMS Home Warranty Overview

Total reviews

3026

389

Company responses

Issues resolved

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3026 reviews. It is 2637 reviews more than HMS Home Warranty received since Mar 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with HMS Home Warranty customer support team than with American Home Shield customer service.

American Home Shield and HMS Home Warranty Consumer Ratings

Rank

140 out of 1665 in Household Services category

185 out of 1665 in Household Services category

Customer service

107 in category

111 in category

Reliability

99 in category

108 in category

Warranty

79 in category

88 in category

According to consumer ratings and reviews, American Home Shield ranks 45 points higher in the Household Services category than HMS Home Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, HMS Home Warranty was rated 1.2 stars for Customer service criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that American Home Shield has a higher rating than HMS Home Warranty. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 74% greater than other in category. HMS Home Warranty however was rated 1.2 stars and it is 71% greater than other in category.

American Home Shield and HMS Home Warranty Rating Details

Customer service

1.2 (1397 reviews)

1.2 (176 reviews)

Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

I NEED TO TALK TO SOMEONE and your prompts give you the round about sorry its horrible.

Michael C

Reliability

1.2 (1241 reviews)

1.1 (169 reviews)

Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

I reported my refrigerator was not working on 8/24/19 - after 4 scheduled visits and 3 times showing up it's now 10/2/19 and it still doesn't work. They have authorized repairs that are approaching $1000 and I still have no functioning refrigerator and have to wait to try to repair again 10/10/19 -...

Troy P

Warranty

1.3 (1241 reviews)

1.2 (161 reviews)

Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

I would like to start off by saying we just purchased a new home and with it came your warranty for Home Repair and such. Shortly after moving in we noticed the dishwasher was not working correctly and as a result we reached out to your company for repair. I received a vm message that said someone...

Chad E

American Home Shield and HMS Home Warranty Pros and Cons

Pros

Setting up original appointment
Easy payment
Ability to submit service request

Prompt response to calls
Noy much
Idea of warranty convenience & replacement of aged appliances

Cons

Poor customer service
Zero integrity
Customer service

Run-around
Horrible customer service
Run around and lies

American Home Shield and HMS Home Warranty Most Positive Reviews

Top rated reviews

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

Had nothing but excellant service in 2015 so I renewed my contract for 2016 . 2015 They replaced my refrigerator and...

American Home Shield and HMS Home Warranty Most Critical Reviews

Lowest rated reviews

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

Don't get a HMS warranty for your home.
Anything that is more than a loose screw is not covered.
beware!

Don't get a HM...

American Home Shield and HMS Home Warranty Latest Reviews

Recent published reviews

been with them for 4 years. NOT ONE time have I had a smooth interaction
latest issue was a furnace being out on thanksgi...

Read all 3026 reviews

The dude was disrespectful and did not listen to any of my questions

Read all 389 reviews

American Home Shield and HMS Home Warranty Products and Services

Most reviewed product and services

American Home Shield Customer Care (447 reviews)
American Home Shield Warranty (446 reviews)
American Home Shield Home Warranty (147 reviews)

Hms Home Warranty Warranty (149 reviews)
Hms Home Warranty Claim (58 reviews)
Hms Home Warranty Homeowners Policy Claim (47 reviews)

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