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First American Home Warranty

Household Services
  • 1 ISSUES RESOLVED
  • 490 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.3
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Will never use again 11
  • Will never use 8
  • First couple of years 4
  • Warranty price 2
  • Website 2

Customers don't like

  • Lack of concern and incompetence10
  • Lack of concern9
  • Coverage exclussions6
  • Customer service reps6
  • Warranty5
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American Home Shield

Household Services
  • 3 ISSUES RESOLVED
  • 1794 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Ability to submit service request 8
  • Easy payment 7
  • Setting up original appointment 6
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service27
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone8
  • No real commitment to customer7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Luttrell, Tennessee, United States #1322400

I have had American Home Shield warranty on a house in NC for the last 5 years.Never had a problem.

They even sent a tech who was versed in fuel oil furnaces.I'm still waiting on First American to prove themselves worthy of a good rating.