PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
American Home Shield

First American Home Warranty and American Home Shield Overview

Total reviews 724 3420
Company responses 0 0
Issues resolved 3 17

First American Home Warranty and American Home Shield Consumer Ratings

Rank
162 out of 918 in Household Services category
141 out of 918 in Household Services category
Customer service
115 in category
106 in category
Reliability
109 in category
103 in category
Warranty
88 in category
77 in category
Diversity of Products or Services
123 in category
107 in category

First American Home Warranty and American Home Shield Rating Details

Customer service
1.1 (341 reviews)
1.2 (1636 reviews)
Reviewer's quote

...Not to mention the customer service when you call sucks. They cant even understand you and say call back in 24-48 hours. They say that every time...

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...Outsourcing can be great at times but sucks when it comes to customer service..

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Reliability
1.1 (314 reviews)
1.2 (1458 reviews)
Reviewer's quote

who is accountable to management? Poor small town coverage with rude management

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Warranty
1.2 (290 reviews)
1.3 (1446 reviews)
Reviewer's quote

...We have carried this warranty for almost 3 years and not needed to use till now. Requested service for an A/C repair. The tech came out, inspected and explained that we would need a new unit...

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...Called to give them one more chance (the warranty was $1K), and they assigned a plumber. 24 hours later, I called the plumber who said they rejected it. I called AHS, and they said they are working on it and would let me know in 24 hours...

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Diversity of Products or Services
1.4 (285 reviews)
1.6 (1323 reviews)
Reviewer's quote

...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

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The technician from on point services that you contracted also said that the age of the washer caused the malfunction was due to normal wear and tear. If you (AHS) cannot honor your original offer to replace the washer or a limited reimbursement of $448. 66 we are prepared to cancel our contract...

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First American Home Warranty and American Home Shield Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

First American Home Warranty and American Home Shield Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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First American Home Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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First American Home Warranty and American Home Shield Latest Reviews

Recent published reviews
1.3

who is accountable to management? Poor small town coverage with rude management

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1

I contacted American Home Shield myself because I heard nothing from them. They have opened an investigation because...

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1.3

Understatement. What a horrible experience. We have carried this warranty for almost 3 years and not needed to use till...

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1

I needed an electrician, called and set up a claim. They charged me the service fee, assigned an electrician who called...

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First American Home Warranty and American Home Shield Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (105 reviews)
  • First American Home Warranty Customer Care (45 reviews)
  • American Home Shield Warranty (495 reviews)
  • American Home Shield Customer Care (471 reviews)
  • American Home Shield Home Warranty (150 reviews)