American Home Shield vs First American Home Warranty
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Customers like
- Easy payment 9
- Ability to submit service request 8
- Setting up original appointment 7
- Quick response from contractor 5
- Idea 5
Customers don't like
- Poor customer service92
- Zero integrity18
- Not honoring their contract10
- Too long of wait on the phone9
- No real commitment to customer8
Products by American Home Shield
- American Home Shield Warranty
- American Home Shield Customer Care
- American Home Shield Home Warranty
- American Home Shield Homeowners Policy Claim
- American Home Shield Claim
- American Home Shield Air Conditioner Warranty
- American Home Shield Water Heater Warranty
- American Home Shield Refrigerator Warranty
- American Home Shield Plumbing Warranty
- American Home Shield 3x3 Combo Protection Plan
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Customers like
- Will never use again 11
- Will never use 10
- First couple of years 4
- Website 3
- Cost seemed reasonable 3
Customers don't like
- Customer service16
- Lack of concern and incompetence11
- Lack of concern9
- Customer service reps6
- Coverage exclussions6
Products by First American Home Warranty
- First American Home Warranty Warranty
- First American Home Warranty Claim
- First American Home Warranty Homeowners Policy Claim
- First American Home Warranty Customer Care
- First American Home Warranty Home Warranty
- First American Home Warranty Air Conditioner Warranty
- First American Home Warranty Water Heater Warranty
- First American Home Warranty Water Heater Claim
- First American Home Warranty Dishwasher Warranty
- First American Home Warranty Refrigerator Warranty
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Discussion
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I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.