PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
First American Home Warranty

American Home Shield and First American Home Warranty Overview

Total reviews
3023
680
Company responses
0
0
Issues resolved
12
2

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3023 reviews. It is 2343 reviews more than First American Home Warranty received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and First American Home Warranty customer service.

American Home Shield and First American Home Warranty Consumer Ratings

Rank
139 out of 1665 in Household Services category
188 out of 1665 in Household Services category
Customer service
108 in category
118 in category
Warranty
79 in category
87 in category
Reliability
99 in category
106 in category

According to consumer ratings and reviews, American Home Shield ranks 49 points higher in the Household Services category than First American Home Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 195 points higher than the worst rated brand in this category. At the same time, First American Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 185 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that American Home Shield has a higher rating than First American Home Warranty. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. First American Home Warranty however was rated 1.1 stars and it is 65% greater than other in category.

American Home Shield and First American Home Warranty Rating Details

Customer service
1.2 (1396 reviews)
1.1 (315 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

The other issue is that Customer service claimed they sent out a welcome letter, stating the terms and agreement, and nothing they could change about it. THen, I told them to cancel my policy but they were eagerly happy to cancel with a charge $50 without telling me when I spoke to them. They are...

Hung
Warranty
1.3 (1241 reviews)
1.2 (267 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

...INSTALL NEW AC PAD AND STRAPPED INSTALL NEW DISCONNECT BOX INSTALL NEW ELECTRICAL WHIP FLUSH ALL DRAIN AND COPPER LINES WITH NITROGEN CLEAR GOODMAN EXTENDED WARRANTY TA S KD E S C RI PT I ON OT Y GSX165 Goodman GSX 16 SEER 5 Ion Condenser: Goodman 16 SEER high efficiency condenser manu·actured by Goodman 1. 00 ASPC5 Aspen 5 Ton High Efficiency Standard Cased Coil: Multiposition coil manufactured by Aspen. Cased coil that can be installed horizontally or...

Michelle M
Reliability
1.2 (1240 reviews)
1.1 (287 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse, the companies that they contracted with were slow to respond and they failed to follow up. If I didn’t call to find out what was the delay it took weeks to get anything resolved. I...

Eduard B

American Home Shield and First American Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

American Home Shield and First American Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

American Home Shield and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

American Home Shield and First American Home Warranty Latest Reviews

Recent published reviews
1.9

It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service...

Read all 3023 reviews
1.5

When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse,...

Read all 680 reviews

American Home Shield and First American Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (446 reviews)
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • First American Home Warranty Warranty (207 reviews)
  • First American Home Warranty Claim (101 reviews)
  • First American Home Warranty Customer Care (43 reviews)