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American Home Shield

Household Services
  • 6 ISSUES RESOLVED
  • 2195 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Easy payment 9
  • Ability to submit service request 8
  • Setting up original appointment 7
  • Quick response from contractor 5
  • Idea 5

Customers don't like

  • Poor customer service92
  • Zero integrity18
  • Not honoring their contract10
  • Too long of wait on the phone9
  • No real commitment to customer8
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First American Home Warranty

Household Services
  • 2 ISSUES RESOLVED
  • 574 TOTAL REVIEWS
  • $750K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.3
Customer service
Reliability
Staff
Diversity of Products or Services
Website
  • Will never use again 11
  • Will never use 10
  • First couple of years 4
  • Website 3
  • Cost seemed reasonable 3

Customers don't like

  • Customer service16
  • Lack of concern and incompetence11
  • Lack of concern9
  • Customer service reps6
  • Coverage exclussions6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1421500

I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.

FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.

They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).

FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.

I am most definitely going back to AHS.

At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.

Anonymous
Luttrell, Tennessee, United States #1322400

I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.

They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.