PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
First American Home Warranty

American Home Shield and First American Home Warranty Overview

Total reviews 3549 742
Company responses 0 0
Issues resolved 21 3

American Home Shield and First American Home Warranty Consumer Ratings

Rank
140 out of 871 in Household Services category
161 out of 871 in Household Services category
Customer service
106 in category
116 in category
Reliability
103 in category
108 in category
Warranty
77 in category
88 in category
Product or Service Quality
107 in category
119 in category

American Home Shield and First American Home Warranty Rating Details

Customer service
1.2 (1713 reviews)
1.1 (355 reviews)
Reviewer's quote

...companies you work with but this is absolutely unprofessional and ridiculous, I have been without a washer well over a month and half!!!! It is obvious your customer service is very poor and I really believe you have no intentions to complete the repair on my washer any time soon therefore, In order to avoid any legal action I kindly...

Read full review

...The customer service people are nice but useless. They only had 2 (TWO) contractors in the Tri County area of Detroit - The first contractor I think was casing my house for later. I reported it to First American and ask them not to send them back...

Read full review
Reliability
1.2 (1533 reviews)
1.1 (327 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

Read full review

Dec 11 my washer quit working properly. Worker order requested and technician came in Dec 15. Today is Jan 13 and I am still waiting for my washer to be fixed. Between the $75 service fee and the weekly trips to the laundromat, I could have just hired a handyman and had it fixed by now. My gas...

Read full review
Warranty
1.3 (1506 reviews)
1.2 (304 reviews)
Reviewer's quote

My dishwasher has been down for over 3 months, I have warranty service over and over. They say the part is on ordered had one said that part was obsolete and would be getting a new dishwasher. They said they would contact me in 24 to 48 hours...

Read full review

...Called First American Home Warranty to use my insurance...

Read full review
Product or Service Quality
1.3 (1495 reviews)
1.1 (291 reviews)
Reviewer's quote

We had a service call on 12/16/2020 to River Walk Lane, Birmingham AL for the kitchen range. The service tech advised that he could not fix it, and it would have to be replaced. We have not heard anything from American Home Shield since that day...

Read full review

...Horrible service..

Read full review

American Home Shield and First American Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

American Home Shield and First American Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

Read full review
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

Read full review
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

Read full review
3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

Read full review

American Home Shield and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

Read full review
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

Read full review
1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

Read full review
1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

Read full review

American Home Shield and First American Home Warranty Latest Reviews

Recent published reviews
1

We had a service call on 12/16/2020 to River Walk Lane, Birmingham AL for the kitchen range.
The service tech advised tha...

Read full review
2.3

Dec 11 my washer quit working properly. Worker order requested and technician came in Dec 15. Today is Jan 13 and I am...

Read full review
1

We had a service call on 12/16/2020 to River Walk Lane, Birmingham AL W for the kitchen range.
The service tech advised t...

Read full review
2.7

George did not seemed to be to interested in giving me info easy for me to understand. I was very confused with his...

Read full review

American Home Shield and First American Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (505 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (140 reviews)
  • First American Home Warranty Warranty (211 reviews)
  • First American Home Warranty Claim (106 reviews)
  • First American Home Warranty Homeowners Policy Claim (39 reviews)