PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
First American Home Warranty

American Home Shield and First American Home Warranty Overview

Total reviews
3224
705
Company responses
0
0
Issues resolved
15
3

American Home Shield and First American Home Warranty Consumer Ratings

Rank
135 out of 926 in Household Services category
155 out of 926 in Household Services category
Customer service
106 in category
117 in category
Reliability
99 in category
108 in category
Warranty
75 in category
88 in category
Product or Service Quality
101 in category
115 in category

American Home Shield and First American Home Warranty Rating Details

Customer service
1.2 (1516 reviews)
1.1 (329 reviews)
Reviewer's quote

...I tried getting in touch with AHS online about this but could not find a customer service email and had difficulty getting the CHAT feature to work. I called AHS customer service and stayed on hold for an hour. (Total time spent on this call was 1hr, 16 minutes)...

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This letter is to complain about service I recently received from a First American customer service representative named Walter Perez. For a little background regarding this problem, I placed a claim on 08/04/2019. I did not receive service on this call until 8/9/2019 due to scheduling issues...

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Reliability
1.2 (1349 reviews)
1.2 (303 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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poor, sent first call to fix garage dooropener never showed, 2nd tried to repair a 34 year old opener that needed replacing, finally said replace after 30 days and I asked for price of buyout they said 173 and I said I have been without it for 30 days and they agreed to pay me my 75 deductible back...

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Warranty
1.3 (1341 reviews)
1.2 (281 reviews)
Reviewer's quote

...If you are considering getting Home Warranty Insurance, I strongly advise that you seek this from another company..

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...It is now day 10 (June 4th, 2020) and still no approval from First American Home Warranty. I am without TV, Stereo, lights, etc. I have a tripping hazard with multiple extension cords strung all over the place...

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Product or Service Quality
1.3 (1312 reviews)
1.1 (265 reviews)
Reviewer's quote

...They sent a repair service that took 3. 5 months, my husband and I missed numerous days of work, service company missed appointments, etc to never get our washer fixed. With two teenage kids, we finally had to just go out and buy a new washer since AHS was not helping resolve our issue...

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I have filed 2 service requests with them and neither are resolved after 2 months of going back and forth with them and their local repair affiliates. They are non-responsive and incompetent. You can't speak to a manager to escalate issues and you end up waiting on the phone for hours to reach a...

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American Home Shield and First American Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

American Home Shield and First American Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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American Home Shield and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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American Home Shield and First American Home Warranty Latest Reviews

Recent published reviews
2.1

My complaint: It started this fall when after 18 years, we called on AHS to fix our washer. They sent a repair service...

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1.4

poor, sent first call to fix garage door
opener never showed, 2nd tried to repair a 34 year old opener that needed replac...

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1.8

I have a maintenance plan with air Tron and my AC unit was not cooling properly they came out to inspect and they...

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No votes

The refrigerator/freezer exterior frame was super hot. Antech Appliance came out June 8. Diagnosis - needs new gasket...

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American Home Shield and First American Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (473 reviews)
  • American Home Shield Customer Care (456 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (104 reviews)
  • First American Home Warranty Customer Care (45 reviews)