American Home Shield vs First American Home Warranty
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American Home Shield
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- 8 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2562 TOTAL REVIEWS
Rank
142 out of 1561
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS385
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SUCCESSFUL91%
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AVG CALL DURATION04:50
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ISSUES RESOLVED8%
Top Products and Services
First American Home Warranty
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 604 TOTAL REVIEWS
Rank
168 out of 1561
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS2
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SUCCESSFUL100%
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AVG CALL DURATION03:21
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ISSUES RESOLVED50%
Top Products and Services
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Top Rated American Home Shield Reviews
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American Home Shield - How to beat home warranty companies at their own game
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with ever...
American Home Shield - If you need to cancel your contract - try this method!!!
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging y...
American Home Shield - I have the number to David Crawford , President of AHS!
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered...
American Home Shield - Water Heater Nightmare
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water...
American Home Shield Sucks
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with...
American Home Shield - TERRIBLE service !!!!!!!!!
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on...
American Home Shield - The worst customer service ever
New customer of AHS. In early December, the sewage ejector pump in our basement stopped working. Contacted AHS (as this is a covered part) and they se...
American Home Shield will NOT repair my AC units even though they are covered under contract
American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not...
Top Rated First American Home Warranty Reviews
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First American Home Warranty - 20 AC service calls in 9 years!
I have been a customer of First American Home Warranty since 2008. Since I have been keeping records (2009), I have had EIGHT different AC companies c...
First American Home Warranty - No concern for others
I have had a home warranty with this company for 2 yrs now. Last year the only problem I had was that my dishwasher did not work. They sent out a...
First American Home Warranty - Stay Away - Give them money and they do nothing!
I have 3 houses that I paid First American Home Warranty to cover. I had one good experience and 3 extremely awful experiences. They get the $95...
First American Home Warranty - I feel everyone here that gave this Russian Bot company a 1 start, if -0 was available thats what I would give
When I purchased my home, I was given warranty for the house by the seller.
I have had many issues but had the contractor take care of all the problems...
I have had many issues but had the contractor take care of all the problems...
First American Home Warranty - AWFUL CUSTOMER SERVICE
First American Home Warranty review
I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen fa...
I have been a customer for 14 years. It has been rocky, both good and poor service. Most recently with a kitchen fa...
First American Home Warranty - Dishwasher repair takes 6 weeks
Our Dishwasher was not working properly and the dishes were not cleaned. Service tech came out and diagnosed that the control panel was damaged and...
First American Home Warranty - FRAUD ALERT!!! CONSUMER BEWARE!!!
THEY DIDNT WANT TO PAY FOR A CLAIM THAT IS CLEARLY STATED AS COVERED SO THEY HAD THEIR PEOPLE CALL IT SOMETHING ELSE THAT IS NOT COVERED!!! THEY EVEN...
First American Home Warranty - Response in Emergency Plumbing Situations Ridiculously Slow
We had an emergency plumbing situation (sewage pouring our side of house—yech). Had to turn all water off. Called First American. First, they denied c...
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How do you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.