American Home Shield vs First American Home Warranty
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American Home Shield
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- 10 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2729 TOTAL REVIEWS
Rank
137 out of 1627
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS472
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SUCCESSFUL83%
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AVG CALL DURATION05:04
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ISSUES RESOLVED9%
Top Products and Services
First American Home Warranty
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 621 TOTAL REVIEWS
Rank
165 out of 1627
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS3
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SUCCESSFUL67%
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AVG CALL DURATION03:21
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ISSUES RESOLVED67%
Top Products and Services
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Top Rated American Home Shield Reviews
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American Home Shield - How to beat home warranty companies at their own game
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with ever...
American Home Shield - If you need to cancel your contract - try this method!!!
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging y...
American Home Shield - I have the number to David Crawford , President of AHS!
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered...
American Home Shield - Water Heater Nightmare
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water...
American Home Shield Sucks
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with...
American Home Shield - TERRIBLE service !!!!!!!!!
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on...
American Home Shield - AHS Failure to refund replacement of non-repairable water heater.
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gav...
American Home Shield - Refusel to honor contract
American Home shield have worked on an old unit I have multiple times and fixed it with me paying for Freon ect.. and the $100 service fee in November...
Top Rated First American Home Warranty Reviews
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First American Home Warranty - Incompetant and Rude!
Getting a home warranty from First American Home Warranty is a joke. The one time I had an issue, the contractor that was supposed to show up never di...
First American Home Warranty - Poor company- many faces
called American Home Warranty and they had a plumber look at job and stated that flex line needed for new tank that was exactly the same as the old...
First American Home Warranty - No warranty work only Scams
We paid for the top of the line warranty but the first time we needed something fix they send out an AC company that by there own admission doesn't...
First American Home Warranty - Scam ... The company is working with contractor to bait and swich .
I have been with First American since year 2000, 19 years. I have very little claims during all these years.
Today I had a leak on my shower that could...
Today I had a leak on my shower that could...
First American Home Warranty - Slow and very poor in services
A conctractor came to charge me $95. Last jan 24 2019 for my kitchen stove.Until now it has not fixed i waited a month and contractor said no parts...
First American Home Warranty - 20 AC service calls in 9 years!
I have been a customer of First American Home Warranty since 2008. Since I have been keeping records (2009), I have had EIGHT different AC companies c...
First American Home Warranty - Stay Away - Give them money and they do nothing!
I have 3 houses that I paid First American Home Warranty to cover. I had one good experience and 3 extremely awful experiences. They get the $95...
First American Home Warranty - Dishwasher nightmare
Once started, our dishwasher would continue to wash until I cancelled the wash cycle. Then it would drain, dry and shut off. One service call - $75 -...
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How do you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.