American Home Shield vs First American Home Warranty
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American Home Shield
First American Home Warranty
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
American Home Shield
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- 11 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2992 TOTAL REVIEWS
Rank
139 out of 1666
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS761
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SUCCESSFUL52%
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AVG CALL DURATION05:04
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ISSUES RESOLVED11%
Top Products and Services
First American Home Warranty
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 674 TOTAL REVIEWS
Rank
186 out of 1666
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS3
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SUCCESSFUL67%
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AVG CALL DURATION03:21
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ISSUES RESOLVED67%
Top Products and Services
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Top Rated American Home Shield Reviews
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American Home Shield - How to beat home warranty companies at their own game
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with ever...
American Home Shield - If you need to cancel your contract - try this method!!!
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging y...
American Home Shield - Class Action Suit
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have...
American Home Shield - I have the number to David Crawford , President of AHS!
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered...
Top Rated First American Home Warranty Reviews
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First American Home Warranty - Horrible company
p.s. my twitter handle is @mmanire I'm happy to discuss their horrible business practices with others on Twitter.
Original review posted by user 22 hou...
Original review posted by user 22 hou...
First American Home Warranty - Avoids taking responsibility, covers up reports from contractors they send out to diagnosis problem
A/C not cooling, company sent out after 2 days, arrived at 7pm. After inspection, was told reversing valve bad and cracked pan.... pointed out that th...
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover.
I closed on...
I closed on...
First American Home Warranty - Cheats you out of any help with repairs--they are a scam
This is what I wrote to them with no response at all.
First American Home Warranty
To whom it may concern,
Account # 10484851902
Service on 8/14/2019
The p...
First American Home Warranty
To whom it may concern,
Account # 10484851902
Service on 8/14/2019
The p...
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How would you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.