American Home Shield vs First American Home Warranty
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American Home Shield
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- 9 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2652 TOTAL REVIEWS
Rank
141 out of 1588
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS418
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SUCCESSFUL92%
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AVG CALL DURATION05:06
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ISSUES RESOLVED7%
Top Products and Services
First American Home Warranty
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 613 TOTAL REVIEWS
Rank
168 out of 1588
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS2
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SUCCESSFUL100%
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AVG CALL DURATION03:21
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ISSUES RESOLVED50%
Top Products and Services
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Top Rated American Home Shield Reviews
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American Home Shield - How to beat home warranty companies at their own game
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with ever...
American Home Shield - If you need to cancel your contract - try this method!!!
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging y...
American Home Shield - I have the number to David Crawford , President of AHS!
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered...
American Home Shield - Water Heater Nightmare
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water...
American Home Shield Sucks
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with...
American Home Shield - TERRIBLE service !!!!!!!!!
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on...
American Home Shield - The worst customer service ever
New customer of AHS. In early December, the sewage ejector pump in our basement stopped working. Contacted AHS (as this is a covered part) and they se...
American Home Shield - If there is a negative rating system, I would rate it a -5.
The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have...
Top Rated First American Home Warranty Reviews
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First American Home Warranty - 20 AC service calls in 9 years!
I have been a customer of First American Home Warranty since 2008. Since I have been keeping records (2009), I have had EIGHT different AC companies c...
First American Home Warranty - Poor company- many faces
called American Home Warranty and they had a plumber look at job and stated that flex line needed for new tank that was exactly the same as the old...
First American Home Warranty - Nothing is fixed correctly
We have spent hundreds of dollars on service calls to fix our upstairs AC/Heat combo unit. At this point it would have been cheaper to replace the AC...
First American Home Warranty - Washer part replacement on LG product.
Filed claim on water leak from washing machine, ordered part wrong part, ordered correct part- wrong part second week, third week order part 3rd time...
First American Home Warranty - Worst service ever
I need a water heater fixed. Water has damaged my house. Ive been deemed a high priority due to not being able to use my hot water! In the middle of...
First American Home Warranty - Slow and very poor in services
A conctractor came to charge me $95. Last jan 24 2019 for my kitchen stove.Until now it has not fixed i waited a month and contractor said no parts...
First American Home Warranty - No concern for others
I have had a home warranty with this company for 2 yrs now. Last year the only problem I had was that my dishwasher did not work. They sent out a...
First American Home Warranty - This was the worst experience ever!
I had an issue with my tub first. Technician came out, could not fix it, paid the $75.00 and he monthly pmt. Next time, had an issue with my dryer....
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How do you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.