PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
First American Home Warranty

American Home Shield and First American Home Warranty Overview

Total reviews
3049
686
Company responses
0
0
Issues resolved
14
2

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3049 reviews. It is 2363 reviews more than First American Home Warranty received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and First American Home Warranty customer service.

American Home Shield and First American Home Warranty Consumer Ratings

Rank
138 out of 1502 in Household Services category
187 out of 1502 in Household Services category
Customer service
107 in category
117 in category
Reliability
98 in category
105 in category
Warranty
80 in category
88 in category

According to consumer ratings and reviews, American Home Shield ranks 49 points higher in the Household Services category than First American Home Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, First American Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that American Home Shield has a higher rating than First American Home Warranty. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 73% greater than other in category. First American Home Warranty however was rated 1.2 stars and it is 71% greater than other in category.

American Home Shield and First American Home Warranty Rating Details

Customer service
1.2 (1410 reviews)
1.1 (319 reviews)
Reviewer's quote

...When I called to cancel their Customer Service just lies to you and refuses to cancel. So you keep getting billed. This company has failed to provide specific performance under their contract time and again...

PissedConsumer1767755

They are trying to me use a company that complained on to them to still do my plumbing work and refused to use this company for terrible customer service and I have been with them for 7 loyal years and will be submitting a complaint to the Better Business Bureau today..

Avi
Reliability
1.2 (1252 reviews)
1.1 (292 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

I can write a novel but in short they will appease you over the phone and tell you it's covered but find loopholes to not cover it.

PissedConsumer1768421
Warranty
1.3 (1250 reviews)
1.2 (268 reviews)
Reviewer's quote

We had an AHS home warranty contract for about 6 years on a brand new house and stupidly, after repeated poor service by AHS, we kept paying on the contract. Every single time we requested service (not that many times and always on our dishwasher or refrigerator), the service provider was just...

PissedConsumer1763250

I am going to tell everyone on the internet and everywhere else about First American company and how they treated me on my warranty. I had an automatic renewal each year and your computer renewed my contract and dropped two of the appliances off with no notification at all. I called to discuss...

PissedConsumer1734382

American Home Shield and First American Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

American Home Shield and First American Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

American Home Shield and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

American Home Shield and First American Home Warranty Latest Reviews

Recent published reviews
1

I requested a call 20 minutes before the contractor arrival to my home. However they contacted me 3 minutes after...

Read all 3049 reviews
1

I can write a novel but in short they will appease you over the phone and tell you it's covered but find loopholes to...

Read all 686 reviews

American Home Shield and First American Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (452 reviews)
  • American Home Shield Warranty (448 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • First American Home Warranty Warranty (208 reviews)
  • First American Home Warranty Claim (102 reviews)
  • First American Home Warranty Customer Care (44 reviews)