American Home Shield vs First American Home Warranty
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
American Home Shield and First American Home Warranty Overview
American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3023 reviews. It is 2343 reviews more than First American Home Warranty received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and First American Home Warranty customer service.
American Home Shield and First American Home Warranty Consumer Ratings
Rank
139
out of 1665 in Household Services category
188
out of 1665 in Household Services category
Customer service
108
in category
118
in category
Warranty
79
in category
87
in category
Reliability
99
in category
106
in category
According to consumer ratings and reviews, American Home Shield ranks 49 points higher in the Household Services category than First American Home Warranty.
People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 195 points higher than the worst rated brand in this category.
At the same time, First American Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 185 points higher than the worst rated brand in this category.
If we look at Warranty criterion, than we see that American Home Shield has a higher rating than First American Home Warranty.
Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category.
First American Home Warranty however was rated 1.1 stars and it is 65% greater than other in category.
American Home Shield and First American Home Warranty Rating Details
Reviewer's quote
...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...
PissedConsumer1724926
The other issue is that Customer service claimed they sent out a welcome letter, stating the terms and agreement, and nothing they could change about it. THen, I told them to cancel my policy but they were eagerly happy to cancel with a charge $50 without telling me when I spoke to them. They are...
Hung
Reviewer's quote
...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...
Mary J
...INSTALL NEW AC PAD AND STRAPPED INSTALL NEW DISCONNECT BOX INSTALL NEW ELECTRICAL WHIP FLUSH ALL DRAIN AND COPPER LINES WITH NITROGEN CLEAR GOODMAN EXTENDED WARRANTY TA S KD E S C RI PT I ON OT Y GSX165 Goodman GSX 16 SEER 5 Ion Condenser: Goodman 16 SEER high efficiency condenser manu·actured by Goodman 1. 00 ASPC5 Aspen 5 Ton High Efficiency Standard Cased Coil: Multiposition coil manufactured by Aspen. Cased coil that can be installed horizontally or...
Michelle M
Reviewer's quote
0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...
PissedConsumer1033871
When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse, the companies that they contracted with were slow to respond and they failed to follow up. If I didn’t call to find out what was the delay it took weeks to get anything resolved. I...
Eduard B
American Home Shield and First American Home Warranty Pros and Cons
Pros
- Setting up original appointment
- Easy payment
- Ability to submit service request
- Will never use again
- Will never use
- First couple of years
Cons
- Poor customer service
- Zero integrity
- Customer service
- Customer service
- Lack of concern and incompetence
- Lack of concern
American Home Shield and First American Home Warranty Most Positive Reviews
Top rated reviews
I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...
When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...
American Home Shield and First American Home Warranty Most Critical Reviews
Lowest rated reviews
When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....
Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...
American Home Shield and First American Home Warranty Latest Reviews
Recent published reviews
It is highly offensive when you pay for a service on time monthly and then when you need to speak with the service...
Read all 3023 reviews
When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse,...
Read all 680 reviews
American Home Shield and First American Home Warranty Products and Services
Most reviewed product and services
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American Home Shield Customer Care
(446 reviews)
-
American Home Shield Warranty
(446 reviews)
-
American Home Shield Home Warranty
(147 reviews)
-
First American Home Warranty Warranty
(207 reviews)
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First American Home Warranty Claim
(101 reviews)
-
First American Home Warranty Customer Care
(43 reviews)
American Home Shield vs …
First American Home Warranty vs …
How would you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.