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American Home Shield
First American Home Warranty

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

American Home Shield

American Home Shield

1.4
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2992 TOTAL REVIEWS
Rank
139 out of 1666
in Household Services category
Rating Details
Customer service
Reliability
Warranty
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    761
  • SUCCESSFUL
    52%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    11%
Top Products and Services
1.5
448 reviews
1.3
445 reviews
1.5
148 reviews
First American Home Warranty

First American Home Warranty

1.2
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 674 TOTAL REVIEWS
Rank
186 out of 1666
in Household Services category
Rating Details
Customer service
Reliability
Warranty
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    03:21
  • ISSUES RESOLVED
    67%
Top Products and Services
1.4
207 reviews
1.2
102 reviews
1.4
41 reviews

How would you compare American Home Shield vs First American Home Warranty?

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Anonymous
#1547594

FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.

Anonymous
#1421500

I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.

FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.

They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).

FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.

I am most definitely going back to AHS.

At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.

Anonymous
#1322400

I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.

They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.

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