American Home Shield vs First American Home Warranty
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American Home Shield
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- 10 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 2833 TOTAL REVIEWS
Rank
136 out of 1668
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS606
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SUCCESSFUL65%
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AVG CALL DURATION05:04
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ISSUES RESOLVED11%
Top Products and Services
First American Home Warranty
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- 2 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 633 TOTAL REVIEWS
Rank
161 out of 1668
in Household Services category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS3
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SUCCESSFUL67%
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AVG CALL DURATION03:21
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ISSUES RESOLVED67%
Top Products and Services
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Top Rated American Home Shield Reviews
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American Home Shield - How to beat home warranty companies at their own game
I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with ever...
American Home Shield - If you need to cancel your contract - try this method!!!
If you need to cancel your contract with them, my suggestion is you contact your bank and cancel the debit card (or however method they are charging y...
American Home Shield - I have the number to David Crawford , President of AHS!
We waited 7 days with out air; if it was not for the repair company using oe of thier parts we would be waiting still. the pasrt that AHS ordered...
American Home Shield - Water Heater Nightmare
My water heater went down hard a few days ago but hey, it’s covered under my home warranty, so I confidently got an appointment. “Yes sir, your water...
American Home Shield Sucks
this company is a fraud. at the most it is a discount company, not a home warranty. here is our story: May 8 Placed a request for services with...
American Home Shield - Class Action Suit
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home. While there have...
American Home Shield - TERRIBLE service !!!!!!!!!
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on...
American Home Shield - AHS Failure to refund replacement of non-repairable water heater.
In November 2018, Tuesday, came home to find our garage and laundry room flooded. The 17-year old water heater had failed. Called AHS immediately, gav...
Top Rated First American Home Warranty Reviews
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First American Home Warranty - Avoids taking responsibility, covers up reports from contractors they send out to diagnosis problem
A/C not cooling, company sent out after 2 days, arrived at 7pm. After inspection, was told reversing valve bad and cracked pan.... pointed out that th...
First American Home Warranty - Totally Blown Away by FAHW's Business Practices!
I would like to join you in a class action against FAHW. The reason being is that they are falsely advertising what they say they cover.
I closed on...
I closed on...
First American Home Warranty - Incompetant and Rude!
Getting a home warranty from First American Home Warranty is a joke. The one time I had an issue, the contractor that was supposed to show up never di...
First American Home Warranty - Horrible service. Better off without the warranty
My AC started leaking water ( poring through my 1st floor ceiling . I reported the issue and received a call immediately from Total Air Care. However...
First American Home Warranty - Incompetent and Scammers
On 5/26/19 my top AC went out. Since it was a holiday, I waited until 5/28/19 to file a service request online with FAHW. I was given an appointment o...
First American Home Warranty - Service not provided
July 1 requested plumber to check flange and wax ring in toilet. Plumbing company MSE Plumbing came out, pushed on the front of the toilet and stated...
First American Home Warranty - No warranty work only Scams
We paid for the top of the line warranty but the first time we needed something fix they send out an AC company that by there own admission doesn't...
First American Home Warranty - Scam ... The company is working with contractor to bait and swich .
I have been with First American since year 2000, 19 years. I have very little claims during all these years.
Today I had a leak on my shower that could...
Today I had a leak on my shower that could...
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How would you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.