American Home Shield vs First American Home Warranty
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
American Home Shield and First American Home Warranty Overview
| Total reviews | 3549 | 742 |
| Company responses | 0 | 0 |
| Issues resolved | 21 | 3 |
American Home Shield and First American Home Warranty Consumer Ratings
American Home Shield and First American Home Warranty Rating Details
American Home Shield and First American Home Warranty Pros and Cons
- Setting up original appointment
- Easy payment
- It seemed like a great company at first
- Will never use again
- Will never use
- First couple of years
- Poor customer service
- Zero integrity
- Too long of wait on the phone
- Customer service
- Lack of concern and incompetence
- Lack of concern
American Home Shield and First American Home Warranty Most Positive Reviews
I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...
When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...
I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...
June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...
American Home Shield and First American Home Warranty Most Critical Reviews
When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....
Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...
I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...
I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...
American Home Shield and First American Home Warranty Latest Reviews
We had a service call on 12/16/2020 to River Walk Lane, Birmingham AL for the kitchen range.
The service tech advised tha...
Dec 11 my washer quit working properly. Worker order requested and technician came in Dec 15. Today is Jan 13 and I am...
We had a service call on 12/16/2020 to River Walk Lane, Birmingham AL W for the kitchen range.
The service tech advised t...
George did not seemed to be to interested in giving me info easy for me to understand. I was very confused with his...
American Home Shield and First American Home Warranty Products and Services
- American Home Shield Warranty (505 reviews)
- American Home Shield Home Warranty (150 reviews)
- American Home Shield Homeowners Policy Claim (140 reviews)
- First American Home Warranty Warranty (211 reviews)
- First American Home Warranty Claim (106 reviews)
- First American Home Warranty Homeowners Policy Claim (39 reviews)
How would you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.