American Home Shield vs First American Home Warranty
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
American Home Shield and First American Home Warranty Overview
American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3049 reviews. It is 2363 reviews more than First American Home Warranty received since Feb 27, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Home Shield customer support team and First American Home Warranty customer service.
American Home Shield and First American Home Warranty Consumer Ratings
According to consumer ratings and reviews, American Home Shield ranks 49 points higher in the Household Services category than First American Home Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, First American Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that American Home Shield has a higher rating than First American Home Warranty. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 73% greater than other in category. First American Home Warranty however was rated 1.2 stars and it is 71% greater than other in category.
American Home Shield and First American Home Warranty Rating Details
American Home Shield and First American Home Warranty Pros and Cons
- Setting up original appointment
- Easy payment
- Ability to submit service request
- Will never use again
- Will never use
- First couple of years
- Poor customer service
- Zero integrity
- Customer service
- Customer service
- Lack of concern and incompetence
- Lack of concern
American Home Shield and First American Home Warranty Most Positive Reviews
American Home Shield and First American Home Warranty Most Critical Reviews
American Home Shield and First American Home Warranty Latest Reviews
American Home Shield and First American Home Warranty Products and Services
- American Home Shield Customer Care (452 reviews)
- American Home Shield Warranty (448 reviews)
- American Home Shield Home Warranty (147 reviews)
- First American Home Warranty Warranty (208 reviews)
- First American Home Warranty Claim (102 reviews)
- First American Home Warranty Customer Care (44 reviews)
How would you compare American Home Shield vs First American Home Warranty?
FAHW is definitely worse than AHS. That being said, neither are fantastic. AHS has better customer service, and responds quicker to your problems.
I was with American Home Shield for years. I switched last year to First American Home warranty because I didn't like the long hold time with AHS.
FAHW's premium is 35% higher than AHS but wanted to try them. Thought higher premium = better service and coverage. WRONG... I've 2 claims with AHS.
They replaced a $3500 stove with the same brand. They also paid a true replacement value for broken water softener. FAHW on the other hand, offered to replace my $2500 refrigerator with a cheaper brand or $900 cashout. I've escalated the case to the FAHW president and CEO of First American (parent company).
FAHW people were absolutely the rudest (I didn't find AHS rude) but I guess you have to be when you work for an unethical company with are constantly having to deal with angry customers.
I am most definitely going back to AHS.
At least they cover what they're supposed to. I've reported FAHW's unethical, if not illegal, business practice to California Insurance Commissioner and Consumer affairs.
I have had American Home Shield warranty on a house in NC for the last 5 years. Never had a problem.
They even sent a tech who was versed in fuel oil furnaces. I'm still waiting on First American to prove themselves worthy of a good rating.