PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Fidelity National Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Fidelity National Home Warranty

American Home Shield and Fidelity National Home Warranty Overview

Total reviews
3026
81
Company responses
0
0
Issues resolved
12
0

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3026 reviews. It is 2945 reviews more than Fidelity National Home Warranty received since Feb 28, 2008.

American Home Shield and Fidelity National Home Warranty Consumer Ratings

Rank
140 out of 1665 in Household Services category
166 out of 1665 in Household Services category
Customer service
107 in category
119 in category
Warranty
79 in category
95 in category
Reliability
99 in category
109 in category

According to consumer ratings and reviews, American Home Shield ranks 26 points higher in the Household Services category than Fidelity National Home Warranty. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, Fidelity National Home Warranty was rated 1.1 stars for Customer service criterion in this category and it is 182 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that American Home Shield has a higher rating than Fidelity National Home Warranty. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. Fidelity National Home Warranty however was rated 1.1 stars and it is 64% greater than other in category.

American Home Shield and Fidelity National Home Warranty Rating Details

Customer service
1.2 (1397 reviews)
1.1 (30 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

...bottom of the barrel vendors (mostly), terrible customer service. Save yourself the yearly premium and the $75 service fee by just looking in the mirror and saying "no, it's not covered". you'll get the same result without paying for it..

Scott H
Warranty
1.3 (1241 reviews)
1.1 (28 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

I was denied a home warranty Claim for my “mini Split” heat pump in a bonus room above my garage, which Fidelity is stating it is a guest house. The bonus room is attached to my home via a walkway from the master bedroom. Fidelity Warranty claims that it is a guest house...

PissedConsumer1674538
Reliability
1.2 (1241 reviews)
1.1 (28 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

Fidelity National Home Warranty is a group of incompetent individuals. They could not locate a company to replace the thermostat on my swamp cooler. I was kindly informed that I had to find a company on my own to perform the repairs. The second local HVAC company I called came out ordered the...

ken M

American Home Shield and Fidelity National Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Disgraceful
  • Good company
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Rotten customer service
  • Horrible customer service
  • Holding for 25 minutes each time i called

American Home Shield and Fidelity National Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

American Home Shield and Fidelity National Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

American Home Shield and Fidelity National Home Warranty Latest Reviews

Recent published reviews
1

been with them for 4 years. NOT ONE time have I had a smooth interaction
latest issue was a furnace being out on thanksgi...

Read all 3026 reviews

Just want to make sure that it was cancelled? And I was told that I would be getting a credit to my credit card account...

Read all 81 reviews

American Home Shield and Fidelity National Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (447 reviews)
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Homeowners Policy Claim (5 reviews)