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American Home Shield

Household Services
  • 3 ISSUES RESOLVED
  • 1792 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Ability to submit service request 8
  • Easy payment 7
  • Setting up original appointment 6
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service27
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone8
  • No real commitment to customer7
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Empire Today

Household Services
Has verified representatives
  • 5 ISSUES RESOLVED
  • 807 COMPANY RESPONSES
  • 823 TOTAL REVIEWS
3.2
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Initial contact 4
  • But not to repair it 4
  • Came to my home 3
  • People were very courteous 3
  • Originally liked salesperson - 3

Customers don't like

  • Horrible customer service7
  • Lack of caring7
  • Quality of the job4
  • Job quality3
  • Way the installation went and the end product3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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