PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
American Home Shield

Cross Country Home Services and American Home Shield Overview

Total reviews 131 3452
Company responses 0 0
Issues resolved 2 18

Cross Country Home Services and American Home Shield Consumer Ratings

Rank
205 out of 923 in Household Services category
141 out of 923 in Household Services category
Customer service
97 in category
103 in category
Reliability
110 in category
99 in category
Warranty
90 in category
74 in category
Turnaround Time
97 in category
78 in category

Cross Country Home Services and American Home Shield Rating Details

Customer service
1.2 (67 reviews)
1.2 (1660 reviews)
Reviewer's quote

After putting up with the poor service, lack of vendors in our area and frankly the outright lies from what CCHS calls customer service, we let our membership lapse. It's not that we shouldn't have cancelled long ago but, after fighting back and forth for a week they stepped up and paid for half of...

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...I literally have been on hold for almost 3 hours just today for customer service. PLEASE let's sue them!!..

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Reliability
1.1 (65 reviews)
1.2 (1481 reviews)
Reviewer's quote

After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we simply refused to renew our policy. We had far too many issues with Sears/CCHS to want to even consider continuing with Cinch. We have moved our policy over to Choice in the hopes they...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Warranty
1.1 (61 reviews)
1.3 (1467 reviews)
Reviewer's quote

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and the recommendation of one of their service technicians. In May I upgraded to the full house plan and added separate coverage for my split air/heat unit in my room addition. On...

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Do not pay for a warranty with this company. They are horrible!!! I would give 0 stars if possible. First Ill talk about the HVAC...

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Turnaround Time
1.1 (60 reviews)
1.3 (1358 reviews)
Reviewer's quote

...Eight calls later, after telling my story half a dozen time, I got through to a supervisor. Who promised a call back the next day. I said "don't bother"...

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...AHS expects their payment each month on time, but when you need them, it seems that it's not a 2 way street..

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Cross Country Home Services and American Home Shield Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
Cons
  • Being placated
  • Take it or leave it resolutions
  • Slow response time
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Cross Country Home Services and American Home Shield Most Positive Reviews

Top rated reviews
No votes
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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No votes
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Cross Country Home Services and American Home Shield Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Cross Country Home Services and American Home Shield Latest Reviews

Recent published reviews
1.5

After repeated attempts to get Cinch to step up and reimburse us for our bi-annual service agreement with CCHS, we...

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No votes

My name is Andrew, contact information. On 7/13/2020, I submitted a request to AHS to have my cooktop repaired. A...

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No votes

I own a double oven range. I have been unable to use it and have called multiple times only to be told I need parts...

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No votes

I have tried multiple times to contact the appliance replacement department. I've called 4 times and have been put on ho...

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Cross Country Home Services and American Home Shield Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Air Conditioner Warranty (9 reviews)
  • American Home Shield Warranty (496 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (138 reviews)