PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cross Country Home Services and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cross Country Home Services
American Home Shield

Cross Country Home Services and American Home Shield Overview

Total reviews
126
3308
Company responses
0
0
Issues resolved
2
15

Cross Country Home Services and American Home Shield Consumer Ratings

Rank
204 out of 921 in Household Services category
137 out of 921 in Household Services category
Customer service
101 in category
106 in category
Reliability
117 in category
100 in category
Warranty
96 in category
76 in category
Turnaround Time
102 in category
83 in category

Cross Country Home Services and American Home Shield Rating Details

Customer service
1.2 (63 reviews)
1.2 (1563 reviews)
Reviewer's quote

...I called customer service and was told they had no record of my claim. Another appointment was scheduled for the following week. The service technician that came said he does not work on split units and left...

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The AHS Customer service agent agreed to refund the $100 service cal but want to charge me for the 2nd call if they indicate the same is needed for the first call. My response to the customer service agent for AHS is every day a customer has to wait should be a reduction in out-of-pocket costs....

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Reliability
1.1 (61 reviews)
1.2 (1393 reviews)
Reviewer's quote

We took a warranty out with this company thinking we were taking out a Sears warranty. Having always had good luck with Sears and their appliance warranty we went into it with good faith. That was such a big mistake. This company does not stand by their warranty whatsoever and they will continually...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Warranty
1.1 (57 reviews)
1.3 (1384 reviews)
Reviewer's quote

Via SEARS, I've been a happy and satisfied extended warranty customer for my Craftsman and Kenmore appliance/tools and have been tickled to be covered by such a great outfit as their subcontractors and in house repair staffs. And then it happened. A telephone cold call from a "fly by night" company...

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...He assured me that the warranty (AHS) would cover the compressor, labor and a portion of the Freon. Great. The other AC I was told by said expert there was no problem...

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Turnaround Time
1.1 (56 reviews)
1.3 (1275 reviews)
Reviewer's quote

They promise to enjoy the peace of mind & to save customers time and money. I call them for my oven wall door for repair and they are saying they won't repair it because it"s cause of abuse when they said they were going to repair it and it needs a spring or hinge. If they call it a different word...

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...Please take a time for reading my story for fixing water leakage with American Home Shield. And if possible, please let my story people know it. There was water leak from air conditioner at July 10 2020...

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Cross Country Home Services and American Home Shield Pros and Cons

Pros
  • Thinking i had an actual warranty
  • Over the phone customer service and supervisor attention
  • Easy payment process
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Take it or leave it resolutions
  • Slow response time
  • Being placated
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Cross Country Home Services and American Home Shield Most Positive Reviews

Top rated reviews
No votes
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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No votes
5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Cross Country Home Services and American Home Shield Most Critical Reviews

Lowest rated reviews
1

FEBRUARY 2014 WAS THE FIRST TIME I PLACED THIS CLAIM. THE COMPANY WAS SO SLOW IN DISBURSING THE CHECK I HAD TO INSTALL A...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I noticed in late February that we were having less heat output. Shortly after that, our furnace began making horrible...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Cross Country Home Services and American Home Shield Latest Reviews

Recent published reviews
1

In April 2019 I purchased the Sears Home Warranty plan based on my 40 year history with purchasing Sears products and...

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1

They've been scamming me. I've been on hold at any of their phone lines for up to over 1.5 on hold. They don't call...

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1

i was an employee and thought I would get good service since I worked there. We spent a month with no ac and no...

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1.2

Their contractors have to maintain an average service call of $200 per claim/service request. So they will bandaid or fl...

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Cross Country Home Services and American Home Shield Products and Services

Most reviewed product and services
  • Cross Country Home Services Warranty (16 reviews)
  • Cross Country Home Services Home Warranty (11 reviews)
  • Cross Country Home Services Homeowners Policy Claim (9 reviews)
  • American Home Shield Warranty (483 reviews)
  • American Home Shield Customer Care (463 reviews)
  • American Home Shield Home Warranty (150 reviews)