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American Home Shield

Household Services
  • 3 ISSUES RESOLVED
  • 1794 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $3.2K AVERAGE LOSS
1.4
Customer service
Reliability
Diversity of Products or Services
Staff
Turnaround Time
  • Ability to submit service request 8
  • Easy payment 7
  • Setting up original appointment 6
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service27
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone8
  • No real commitment to customer7
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Cross Country Home Services

Household Services
  • 0 ISSUES RESOLVED
  • 52 TOTAL REVIEWS
  • $49.3K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.2
Customer service
Reliability
Diversity of Products or Services
Staff
Turnaround Time
  • Over the phone customer service and supervisor attention 1
  • Quick response 1
  • Reasonable premiums 1
  • Thinking i had an actual warranty 1
  • Very busy very busy 1

Customers don't like

  • Agents were rude3
  • Claim denied for fabricated reason2
  • Fraudulent they refused to repair my ac2
  • Slow response time2
  • Take it or leave it resolutions2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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