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American Home Shield

Household Services
  • 6 ISSUES RESOLVED
  • 2135 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Reliability
Staff
Diversity of Products or Services
Turnaround Time
  • Easy payment 9
  • Ability to submit service request 8
  • Setting up original appointment 7
  • Quick response from contractor 5
  • Idea 5

Customers don't like

  • Poor customer service89
  • Zero integrity17
  • Not honoring their contract10
  • Too long of wait on the phone9
  • No real commitment to customer8
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Cross Country Home Services

Household Services
  • 1 ISSUES RESOLVED
  • 78 TOTAL REVIEWS
  • $68.2K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.1
Customer service
Reliability
Staff
Diversity of Products or Services
Turnaround Time
  • Over the phone customer service and supervisor attention 2
  • Very busy very busy 1
  • Thinking i had an actual warranty 1
  • Repairman that was sent to my house 1
  • Reasonable premiums 1

Customers don't like

  • Take it or leave it resolutions3
  • Slow response time3
  • Claim denied for fabricated reason3
  • Agents were rude3
  • Warranty should hear the customer out see listen to their side2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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