PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Choice Home Warranty and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
American Home Shield

Choice Home Warranty and American Home Shield Overview

Total reviews 339 3420
Company responses 260 0
Issues resolved 2 17

Choice Home Warranty and American Home Shield Consumer Ratings

Rank
59 out of 918 in Household Services category
141 out of 918 in Household Services category
Customer service
No votes
106 in category
Product or Service Quality
No votes
106 in category
Warranty
No votes
77 in category
Reliability
No votes
103 in category

Choice Home Warranty and American Home Shield Rating Details

Customer service
No votes
1.2 (1636 reviews)
Reviewer's quote

Very bad customer service will not let you cancel your service..

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...Outsourcing can be great at times but sucks when it comes to customer service..

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Product or Service Quality
No votes
1.3 (1422 reviews)
Reviewer's quote

...You are not an emergency service. Holiday. Labor Day no one takes my claim...

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Warranty
No votes
1.3 (1446 reviews)
Reviewer's quote

...I couldn't find anyone that would work with Choice Warranty so I asked the to try again to find someone. 2 days later they give me 14 minutes notice that a repair man was coming. He did not show, I called and was told the repairman couldn't reach me so the appt...

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...Called to give them one more chance (the warranty was $1K), and they assigned a plumber. 24 hours later, I called the plumber who said they rejected it. I called AHS, and they said they are working on it and would let me know in 24 hours...

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Reliability
No votes
1.2 (1458 reviews)
Reviewer's quote

I had an Air condition issue at my home. I called my warranty company (Choice Home Warranty) for repair. CHW sent Neil heating &;; air conditioning inc for repair.During repair, the technician changed only the AC capacitor. I was with the technician throughout the repair. He submitted the...

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I contacted American Home Shield myself because I heard nothing from them. They have opened an investigation because one of their contractors claimed that they completed the job when they actually never came by to look at the issue at all

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Choice Home Warranty and American Home Shield Pros and Cons

Pros
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Choice Home Warranty and American Home Shield Most Positive Reviews

Top rated reviews
4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Choice Home Warranty and American Home Shield Most Critical Reviews

Lowest rated reviews
1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Choice Home Warranty and American Home Shield Latest Reviews

Recent published reviews
1.2

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I could...

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1

I contacted American Home Shield myself because I heard nothing from them. They have opened an investigation because...

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No votes

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent...

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1

I needed an electrician, called and set up a claim. They charged me the service fee, assigned an electrician who called...

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Choice Home Warranty and American Home Shield Products and Services

Most reviewed product and services
  • Choice Home Warranty Warranty (108 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)
  • American Home Shield Warranty (495 reviews)
  • American Home Shield Customer Care (471 reviews)
  • American Home Shield Home Warranty (150 reviews)