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American Home Shield

Household Services
  • 3 ISSUES RESOLVED
  • 1632 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.4
Customer service
Diversity of Products or Services
Reliability
Staff
Website
  • Ability to submit service request 8
  • Easy payment 6
  • Setting up original appointment 6
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service63
  • Zero integrity35
  • Terrible service26
  • Bad customer care20
  • Terrible attitude17
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Choice Home Warranty

Household Services
Has verified representatives
  • 0 ISSUES RESOLVED
  • 146 COMPANY RESPONSES
  • 225 TOTAL REVIEWS
3.0
Customer service
Diversity of Products or Services
Reliability
Staff
Website
  • Quick turn around 2
  • Peace of mind they provoded pre-purchase 2
  • Its a scam 1
  • Service company 1

Customers don't like

  • Do not honor warranty14
  • Customer service representative5
  • Lying cheating crooks5
  • Horrible customer service4
  • Response time4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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273eileen
Great idea to due comparisons. As far as home warranties, looks like they all pretty much stink with American Home Shield, as the one of the top stinkers of them all.
Anonymous
Blauvelt, New York, United States #1233620
American Home Shield is the worst company I've ever dealt with. Bunch of idiots on the phone.
Anonymous
Poor service from American Home Shield, every time I had called I am on hold for over 1:15 min. Also, I have tried to contacted American Home Shield to Live Chat, and it is the same thing. I am going to see if I can cancel and switch back to my old home warranty. This is ridiculous!
Anonymous
to Anonymous #1316531
Can you tell us who your last company was and why you decided to switch to American Home Shield?
TheresaFalcone1
Both Companies are the same, they lie and look for any excuse not to pay a claim. I hadon't 5 homes with both. Now I pay for repairs myself.
Anonymous
to TheresaFalcone1 #1316532
I think the reason they are so bad, is because they are both part of a huge conglomerate.
Neither of these companies is a single entity. Thank you Globalization and large corporate interests. No one gives a hoot about the individual customer anymore. Service means nothing, which is why we end up with a United Airlines attitude.