PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
Has Verified Representatives
2.7
American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews 3669 366
Company responses 0 287
Issues resolved 23 2

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
140 out of 885 in Household Services category
55 out of 885 in Household Services category
Customer service
105 in category
107 in category
Reliability
101 in category
103 in category
Warranty
78 in category
90 in category
Product or Service Quality
108 in category
121 in category

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1791 reviews)
1.2 (140 reviews)
Reviewer's quote

hours of phone calls either with customer service in another country or on hold for hours to only be transferred to customer service in another country(isn't this company called AMERICAN home shield) 6 weeks without a microwave, I said no more of their crap. I cancelled my credit card so they could...

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...Well they rejected the plumber's form: customer Service emailed a letter telling me they don't, cover rust and corrosion well the fill value on and off water valve. That's not fair to me. CHW has replaced valve s in my house before I would like my reimbursement money back I played $675...

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Reliability
1.2 (1612 reviews)
1.2 (123 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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i filed a claim 4/22/2021 on line. i received a response that i had an appointment with a plumber on the 4/26 hours between 7a.m. and 11a.m. if not available i should call the plumber and schedule a different time it was fine. at noon called no one had come was told they had not received the...

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Warranty
1.3 (1574 reviews)
1.2 (130 reviews)
Reviewer's quote

...I will be finding another home warranty for my house. Someone who appreciate my business and my hard earned money. Remind you all, I have never missed a payment within these 7/8 years..

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I purchased a 3 year home warranty with this company based on their high rating. I am close to the end of the warranty period and won't extend it due to very poor respone and multiple repeat service call on various covered products. the worst case was that it took 6 months to resolve a problem with...

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Product or Service Quality
1.3 (1561 reviews)
1.1 (133 reviews)
Reviewer's quote

I put in a request for service a about an half hour later the assigned contractor called and told me he did not have the equipment to fix the problem he asked me to call and have the request transferred to another contractor. I called a rep. and explained the situation and that we had total...

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...A service technician was sent out by Choice Home Warranty. I paid the $45. 00 fee to the technician and he told me that the my 18 year old microwave needed replaced because the computer board was bad which was why my microwave would turn on by itself...

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American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

I understood my policy would be instated automaticly But I recieved a message saying it had been canceled.I was very...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
4

On 5/8/21 we had a terrible blockage in our drain line . I put in a request for service a about an half hour later the...

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1.7

i filed a claim 4/22/2021 on line. i received a response that i had an appointment with a plumber on the 4/26 hours...

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1

Waiting over 28 days for service I paid for with my money. You call the 800 number and it is transferred to a third...

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2.3

I purchased a 3 year home warranty with this company based on their high rating. I am close to the end of the warranty...

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