PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews 3479 350
Company responses 0 271
Issues resolved 19 2

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
141 out of 922 in Household Services category
59 out of 922 in Household Services category
Customer service
106 in category
110 in category
Reliability
101 in category
103 in category
Warranty
77 in category
94 in category
Product or Service Quality
107 in category
121 in category

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1674 reviews)
1.2 (127 reviews)
Reviewer's quote

Terrible company with even worse customer service. Every call is sent overseas to mostly unknowledgeable people. If you are able to schedule a service, it is with a very low-level company that does as little as they can and doesn't provide any follow-up service...

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Very bad customer service will not let you cancel your service..

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Reliability
1.2 (1491 reviews)
1.2 (113 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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I chose not to renew because choice could not find service people to repair or fix my request. So I let the policy lap as of 10/29/2020. However, choice billed me a monthly charge of $48.43 on 10/29/20 as if I renewed.I want the charge reversed.Policy # 19884****

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Warranty
1.3 (1477 reviews)
1.1 (118 reviews)
Reviewer's quote

Do not pay for a warranty with this company. They are horrible!!! I would give 0 stars if possible. First Ill talk about the HVAC...

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...Choice Home Warranty have been going back and forth regarding the refrigerator claiming they are still waiting on a diagnostic report which I have proof was sent. They do not live up to their policy agreement and I would advise anyone to go with another warranty company. This is a very bad company..

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Product or Service Quality
1.3 (1456 reviews)
1.1 (122 reviews)
Reviewer's quote

Greetings, We let our contract with AHS expire because we still have not received the promised payment for a service request on our dishwasher (service request #56023****). It says that this issue is "complete" yet we have not received the promised check. Our (now expired) account number is...

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...They will also try to change your service fee and monthly fee. I've had to bring this to their attention at least twice. Yes, they went back and adjusted it after I called and question the cost of both...

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American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • It seemed like a great company at first
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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4.3

ON 11/14/2019 (CLAIM #7081****) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
1

In the middle of the summer, one of my cooling unit went down and needed replacement as repair was not an option. I was...

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1

They sent someone to repair the refrigerator at least 7 times. When they were finally told it could not be repaired...

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1

Was told on Oct 2 by one of the AHS agents, Sandra at 2:05 to go buy portable air conditioners since the house was...

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1

I chose not to renew because choice could not find service people to repair or fix my request. So I let the policy lap a...

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American Home Shield and Choice Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (498 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • American Home Shield Homeowners Policy Claim (139 reviews)
  • Choice Home Warranty Warranty (110 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (21 reviews)