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American Home Shield

1.4
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  • 8 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2493 TOTAL REVIEWS
Rank
141 out of 1549
in Household Services category
Rating Details
Customer service
Warranty
Reliability
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    329
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    04:32
  • ISSUES RESOLVED
    9%
Top Products and Services
1.3
368 reviews
1.5
349 reviews
1.5
131 reviews

Choice Home Warranty

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  • 0 ISSUES RESOLVED
  • 176 COMPANY RESPONSES
  • 258 TOTAL REVIEWS
Rank
65 out of 1549
in Household Services category
Rating Details
Customer service
Warranty
Reliability
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    41
  • SUCCESSFUL
    95%
  • AVG CALL DURATION
    04:07
  • ISSUES RESOLVED
    8%
Top Products and Services
1.2
89 reviews
1.6
31 reviews
1.5
16 reviews

How do you compare American Home Shield vs Choice Home Warranty?

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Anonymous
#1518547

Since I have used both and had problems with both I would say they are basically the same. AHS is easier to put in a claim with and the contractor does usually contact you with in 24 hours and it is possible to speak to a human whenever you call.

The main problem with AHS is the fee continues to rise and what they cover continues to get to be less.I'm new to Choice and i find it ridiculous that you can't talk to a human being when you put in your claim. NO ONE ANSWERS THE PHONE.

I have not spoken to a human being since I took out the plan. It even took the contractor two days after reporting my problem to get a decision on fixing the problem when it stated clearly that it was a covered part.I'm beginning to think that they are both rip offs.

joetocool
Antioch, Illinois, United States #1352375

right know any company would be better then American Home shield

273eileen
Branford, Connecticut, United States #1305869

Great idea to due comparisons. As far as home warranties, looks like they all pretty much stink with American Home Shield, as the one of the top stinkers of them all.

Anonymous
Blauvelt, New York, United States #1233620

American Home Shield is the worst company I've ever dealt with. Bunch of idiots on the phone.

Anonymous
to Anonymous #1586699

you're also an idiot.

Anonymous
Buena Park, California, United States #1193186

Poor service from American Home Shield, every time I had called I am on hold for over 1:15 min. Also, I have tried to contacted American Home Shield to Live Chat, and it is the same thing.

I am going to see if I can cancel and switch back to my old home warranty. This is ridiculous!

Anonymous
to Anonymous #1316531

Can you tell us who your last company was and why you decided to switch to American Home Shield?

Anonymous
Port Charlotte, Florida, United States #1186148

Both Companies are the same, they lie and look for any excuse not to pay a claim. I hadon't 5 homes with both. Now I pay for repairs myself.

Anonymous
to TheresaFal***e1 #1316532

I think the reason they are so bad, is because they are both part of a huge conglomerate.

Neither of these companies is a single entity. Thank you Globalization and large corporate interests.

No one gives a hoot about the individual customer anymore. Service means nothing, which is why we end up with a United Airlines attitude.

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