PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews
3022
292
Company responses
0
212
Issues resolved
12
2

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3022 reviews. It is 2730 reviews more than Choice Home Warranty received since May 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Choice Home Warranty customer support team than with American Home Shield customer service.

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
139 out of 1664 in Household Services category
64 out of 1664 in Household Services category
Customer service
108 in category
113 in category
Warranty
79 in category
91 in category
Reliability
99 in category
103 in category

According to consumer ratings and reviews, Choice Home Warranty ranks 75 points higher in the Household Services category than American Home Shield. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 195 points higher than the worst rated brand in this category. At the same time, Choice Home Warranty was rated 1.2 stars for Customer service criterion in this category and it is 190 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that American Home Shield has a higher rating than Choice Home Warranty. Regarding Reliability criterion, consumers gave American Home Shield 1.2 stars and it is 67% greater than other in category. Choice Home Warranty however was rated 1.2 stars and it is 66% greater than other in category.

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1395 reviews)
1.2 (87 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy
Warranty
1.3 (1240 reviews)
1.1 (81 reviews)
Reviewer's quote

...Rep was advised I never ordered a warranty. First rep wanted me to give her my information. Apart from "account number" and name, I said no...

Mary J

...I called Choice Home Warranty and requested service. I informed them at the time that I tried to plunge the sink and the pipe came out, we had to wait 5 days for service. I waited and when the service man came out from Center Guard Plumbing he looked and didn't do anything...

Hema B
Reliability
1.2 (1240 reviews)
1.2 (77 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

I have waited one month for a garage prepare. Presently, I am still lifting up and letting down my garage door. Furthermore, I am constantly getting the run around on repairs and a new garage door opener.

Stephanie S

American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Horrible customer service
  • Denial of claims
  • Do not honor warranty

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
1

American Home Shield is the worst company ever for home warranty. This company falsely advertises what they claim to...

Read all 3022 reviews
1.8

I called last week or so to check up on their specials as I got something in the mail with it. Then I asked them how lon...

Read all 213 reviews

American Home Shield and Choice Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (446 reviews)
  • American Home Shield Customer Care (446 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)