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American Home Shield
Choice Home Warranty

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

American Home Shield

American Home Shield

1.4
  • 11 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2992 TOTAL REVIEWS
Rank
139 out of 1666
in Household Services category
Rating Details
Customer service
Reliability
Warranty
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    761
  • SUCCESSFUL
    52%
  • AVG CALL DURATION
    05:04
  • ISSUES RESOLVED
    11%
Top Products and Services
1.5
448 reviews
1.3
445 reviews
1.5
148 reviews
Choice Home Warranty

Choice Home Warranty

Has verified representatives

Not enough votes

  • 2 ISSUES RESOLVED
  • 210 COMPANY RESPONSES
  • 289 TOTAL REVIEWS
Rank
64 out of 1666
in Household Services category
Rating Details
Customer service
Reliability
Warranty
Staff
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    71
  • SUCCESSFUL
    59%
  • AVG CALL DURATION
    03:59
  • ISSUES RESOLVED
    6%
Top Products and Services
1.2
102 reviews
1.5
43 reviews
1.4
23 reviews

How would you compare American Home Shield vs Choice Home Warranty?

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DefiantJellyfish719
#1716586
Customer service
They are both total crap - nothing but half truthsand lies

Product or Service Quality
After 3 days on the phone to a bunch of people in India I demanded a per son in the USA - got one in Georgia and he transferred me to a lady at the home office who was thefirst nice, helpful person I spoke to over being without air conditioning in a heat wave for days. She sent Moore Air and they were there on time, efficient, considerate, and had the job done in less than an hour.
Anonymous
#1518547

Since I have used both and had problems with both I would say they are basically the same. AHS is easier to put in a claim with and the contractor does usually contact you with in 24 hours and it is possible to speak to a human whenever you call.

The main problem with AHS is the fee continues to rise and what they cover continues to get to be less.I'm new to Choice and i find it ridiculous that you can't talk to a human being when you put in your claim. NO ONE ANSWERS THE PHONE.

I have not spoken to a human being since I took out the plan. It even took the contractor two days after reporting my problem to get a decision on fixing the problem when it stated clearly that it was a covered part.I'm beginning to think that they are both rip offs.

joetocool
#1352375

right know any company would be better then American Home shield

273eileen
#1305869

Great idea to due comparisons. As far as home warranties, looks like they all pretty much stink with American Home Shield, as the one of the top stinkers of them all.

Anonymous
#1233620

American Home Shield is the worst company I've ever dealt with. Bunch of idiots on the phone.

Anonymous
#1586699
@Anonymous

you're also an idiot.

Anonymous
#1193186

Poor service from American Home Shield, every time I had called I am on hold for over 1:15 min. Also, I have tried to contacted American Home Shield to Live Chat, and it is the same thing.

I am going to see if I can cancel and switch back to my old home warranty. This is ridiculous!

Anonymous
#1316531
@Anonymous

Can you tell us who your last company was and why you decided to switch to American Home Shield?

Anonymous
#1186148

Both Companies are the same, they lie and look for any excuse not to pay a claim. I hadon't 5 homes with both. Now I pay for repairs myself.

Anonymous
#1316532
@TheresaFal***e1

I think the reason they are so bad, is because they are both part of a huge conglomerate.

Neither of these companies is a single entity. Thank you Globalization and large corporate interests.

No one gives a hoot about the individual customer anymore. Service means nothing, which is why we end up with a United Airlines attitude.

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