PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Choice Home Warranty
Has Verified Representatives
3.3
American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews 4671 540
Company responses 0 460
Issues resolved 39 3

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
326 out of 1820 in Insurance category
27 out of 551 in Household Services category
Customer service
337 in category
102 in category
Reliability
263 in category
97 in category
Product or Service Quality
300 in category
118 in category
Value for money
312 in category
97 in category

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2
(2366 reviews)
1.2
(250 reviews)
Reviewer's quote

WHAT KIND OF CUSTOMER SERVICE IS THIS?! On March 25, 2024, a technician was supposed to come back out to my home in order to get the control panel for repairs because now the part cannot be found and they'd rather repair the panel versus replacing the stove. WHAT THE *** AM I PAYING YOU GUYS FOR?!...

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...2 is enough for us to realize the customer service is bad as well as the urgency and lack of service companies they use. Was told they only work with one company that can check the refrigerator..

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Reliability
1.2
(2179 reviews)
1.2
(226 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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After many years of being a customer they are denying my claim for my refrigerator based on the drain line being clogged and the water destroying the compressor. The technician said it is a common issue with this particular model!

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Product or Service Quality
1.3
(2099 reviews)
1.1
(243 reviews)
Reviewer's quote

...It's now 3/25/24 and I have no resolution to a simple service. I have called the service provider..

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...00 for service call. The tech said he would order the part and call me when it came in. They sent me a text and said they would be here last Wednesday the 13th between 11:00and 3:00...

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Value for money
1.3
(1985 reviews)
1.2
(203 reviews)
Reviewer's quote

...to the new station so the entire country knows don't use this stupid company because they're going to lie to you and cheat you out of all your heart and money and they're going to steal what's rightfully yours! As you can see that first one says that American home shield will replace the cost of the water...

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...They are a sham and a waste of money..

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American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Non
  • Easy payment
  • Are no help at all
  • Lie and lie
  • Peace of mind they provoded pre-purchase
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

The total experience was at least 7 stars.
AHS reps were kind and very knowledgeable. The initial service tech was great....

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5

I understood my policy would be instated automaticly But I recieved a message saying it had been canceled.I was very...

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5

This *** ain't make no sense little shorty Homeslice.

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4.7

None I just though calling would be easier. And it wasnt. I got transferred around a few times but I finally did get an...

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American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

Couldn't get anyone out in time. Wiping up water all over my floor. Gave me companies that didn't have openings or...

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1

After many years of being a customer they are denying my claim for my refrigerator based on the drain line being...

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1

We have been customers for 5 years and are still waiting to resolve an AC repair issue...we requested services in June...

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1

DO NOT USE CHOICE HOME WARRANTY!!! They do not pay their claims. On the surface it appears they pay all claims but I ha...

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American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
No votes

The service was every poor. It was so bad I cancelled my service contract after 10 years. I was not allowed to speak to...

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1

NevMy dishwasher stopped working in march 2024. I called choice home warranty to file a claim . They came out and I paid...

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No votes

I take some solace in knowing that there are others who have had a poor experience with American Home Shield.
I am NOT re...

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1

CHW sent a technician to assess repairs. I paid my $85. The service technician never showed up to do the repairs. Hero T...

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