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American Home Shield

Household Services
  • 3 ISSUES RESOLVED
  • 1703 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.4
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Ability to submit service request 8
  • Easy payment 7
  • Setting up original appointment 6
  • Would not respond to complaints 6
  • Quick response from contractor 5

Customers don't like

  • Poor customer service23
  • Zero integrity17
  • Not honoring their contract9
  • Too long of wait on the phone8
  • No real commitment to customer7
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Choice Home Warranty

Household Services
Has verified representatives
  • 0 ISSUES RESOLVED
  • 152 COMPANY RESPONSES
  • 231 TOTAL REVIEWS
3.0
Customer service
Reliability
Diversity of Products or Services
Staff
Website
  • Quick turn around 2
  • Peace of mind they provoded pre-purchase 2
  • Service company 1

Customers don't like

  • Do not honor warranty5
  • Denial of claims3
  • Response time3
  • Lying cheating crooks2
  • Service providers or their customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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273eileen

Great idea to due comparisons. As far as home warranties, looks like they all pretty much stink with American Home Shield, as the one of the top stinkers of them all.

Anonymous
Blauvelt, New York, United States #1233620

American Home Shield is the worst company I've ever dealt with. Bunch of idiots on the phone.

Anonymous

Poor service from American Home Shield, every time I had called I am on hold for over 1:15 min.Also, I have tried to contacted American Home Shield to Live Chat, and it is the same thing.

I am going to see if I can cancel and switch back to my old home warranty.This is ridiculous!

Anonymous
to Anonymous #1316531

Can you tell us who your last company was and why you decided to switch to American Home Shield?

TheresaFal***e1

Both Companies are the same, they lie and look for any excuse not to pay a claim. I hadon't 5 homes with both. Now I pay for repairs myself.

Anonymous
to TheresaFal***e1 #1316532

I think the reason they are so bad, is because they are both part of a huge conglomerate.

Neither of these companies is a single entity.Thank you Globalization and large corporate interests.

No one gives a hoot about the individual customer anymore.Service means nothing, which is why we end up with a United Airlines attitude.