PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews 3430 339
Company responses 0 260
Issues resolved 17 2

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
141 out of 918 in Household Services category
59 out of 918 in Household Services category
Customer service
106 in category
No votes
Reliability
102 in category
No votes
Warranty
77 in category
No votes
Product or Service Quality
107 in category
No votes

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1643 reviews)
No votes
Reviewer's quote

...They should hire better servicemen, more customer service reps to answer the calls, and they should offer better service. We are contemplating changing to another Home Warranty Insurance company for both of our properties. Read all their contractor's reviews...

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Very bad customer service will not let you cancel your service..

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Reliability
1.2 (1464 reviews)
No votes
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I couldn't find anyone that would work with Choice Warranty so I asked the to try again to find someone. 2 days later they give me 14 minutes notice that a repair man was coming. He...

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Warranty
1.3 (1451 reviews)
No votes
Reviewer's quote

...Called to give them one more chance (the warranty was $1K), and they assigned a plumber. 24 hours later, I called the plumber who said they rejected it. I called AHS, and they said they are working on it and would let me know in 24 hours...

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...I called my warranty company (Choice Home Warranty) for repair. CHW sent Neil heating &;; air conditioning inc for repair. During repair, the technician changed only the AC capacitor...

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Product or Service Quality
1.3 (1426 reviews)
No votes
Reviewer's quote

I put in a service ticket for my refrigerator in June they have sent 2 different contractors and replaced 5 parts 4 months later the refrigerator isnt fixed. contractor was supposed to come out today and didnt show up and i just received at text saying that they rescheduled me for another 2 weeks...

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...You are not an emergency service. Holiday. Labor Day no one takes my claim...

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American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
1

I put in a service ticket for my refrigerator in June they have sent 2 different contractors and replaced 5 parts 4...

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1.2

I called for refrigerator repair 9/9/2020. I waited 1 week and heard nothing so I tried to get my own repairman. I could...

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1.7

It has been two months, and multiple visits. My washer has only gotten worse.

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No votes

I have a warranty on all my appliances with Choice Home Warranty. My AC broke and it should be under warranty. They sent...

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American Home Shield and Choice Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (496 reviews)
  • American Home Shield Customer Care (471 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • Choice Home Warranty Warranty (108 reviews)
  • Choice Home Warranty Claim (46 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)