PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews
3203
314
Company responses
0
232
Issues resolved
15
2

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
136 out of 925 in Household Services category
60 out of 925 in Household Services category
Customer service
104 in category
110 in category
Reliability
100 in category
102 in category
Warranty
75 in category
92 in category
Product or Service Quality
100 in category
108 in category

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1502 reviews)
1.2 (103 reviews)
Reviewer's quote

Finally, you WILL NEVER TALK TO SOMEONE IN CUSTOMER SERVICE THAT WILL HELP YOU----- EXPECT WAIT TIMES FROM 45 MINUTES TO 4-5 HOURS OR NEVER! Customer Service call center is not located in US nor are they authorized to transfer you to other departments. Once you make it past Customer service, there...

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...I have owned 2 companies and I would never treat any customer as badly as I have been treated, let alone waiting 1 1/2 hours for some one in customer service to answer the phone..

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Reliability
1.2 (1335 reviews)
1.2 (90 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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My ice maker and water drnsper went out so I called and put in a claim the contract the contractor never called me and never showed can I please help me.

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Warranty
1.3 (1327 reviews)
1.1 (94 reviews)
Reviewer's quote

The one thing that is essential for all Home Warranty companies is that they respond to internet requests and\or calls promptly and get help to your home soon. When you can't even get through at all to the company online or on the phone, you are wasting your money, your time and your trust....

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...The warranty company says they are waiting on note to replace. The ac company has provided that 5times. Choice hangs up when u ask to speak to a manager...

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Product or Service Quality
1.3 (1299 reviews)
1.1 (98 reviews)
Reviewer's quote

...lies by them and their vendor of choice as to status, repair not later than date, technician picking up part, you are next on his list to repair and after service window expired upon calling they said part is still not in town maybe in a few days. This was day 11. Pick someone else unless you find all of this...

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...I have made phone calls to customer service and when I have a complaint, the line goes dead. I am not a person who yells and screams but there is something wrong with this company's claim handling. I am requesting another claim rep who is not too busy where they can not get back to a person...

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American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Are no help at all
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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4.3

ON 11/14/2019 (CLAIM #70819105) A NEW FURNANCE WAS INSTALLED BY HILLER HEATING AND COOLING, COLUMBIA, TN 38401. THIS IS...

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American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

PLEASE DO NOT USE THEM! They are fine for low cost repairs, but if your A/C, Heating unit requires a large outlay, they...

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American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
1.1

Poor consumers service and companies that provide service. Not willing to replace items even if it has to continue to...

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2

My ice maker and water drnsper went out so I called and put in a claim the contract the contractor never called me and...

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2

Washer broke and they were to replace it. Received an email with three options. Have a number to call. I have weekly for...

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1.3

I have filed a claim and was told when I purchased the plan, they would have someone out in 48hrs. 1 week later someone...

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American Home Shield and Choice Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (469 reviews)
  • American Home Shield Customer Care (455 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • Choice Home Warranty Warranty (102 reviews)
  • Choice Home Warranty Claim (43 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)