PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Choice Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Choice Home Warranty

American Home Shield and Choice Home Warranty Overview

Total reviews
3046
293
Company responses
0
214
Issues resolved
13
2

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3046 reviews. It is 2753 reviews more than Choice Home Warranty received since May 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Choice Home Warranty customer support team than with American Home Shield customer service.

American Home Shield and Choice Home Warranty Consumer Ratings

Rank
138 out of 1502 in Household Services category
64 out of 1502 in Household Services category
Customer service
106 in category
111 in category
Reliability
97 in category
100 in category
Warranty
79 in category
90 in category

According to consumer ratings and reviews, Choice Home Warranty ranks 74 points higher in the Household Services category than American Home Shield. People gave American Home Shield 1.2 stars for Customer service criterion in Household Services category and it is 194 points higher than the worst rated brand in this category. At the same time, Choice Home Warranty was rated 1.2 stars for Customer service criterion in this category and it is 189 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Choice Home Warranty has a higher rating than Choice Home Warranty. Regarding Warranty criterion, consumers gave American Home Shield 1.3 stars and it is 74% greater than other in category. Choice Home Warranty however was rated 1.1 stars and it is 70% greater than other in category.

American Home Shield and Choice Home Warranty Rating Details

Customer service
1.2 (1409 reviews)
1.2 (89 reviews)
Reviewer's quote

...Deplorable customer service. They don't understand anything that is not on their script. No way of contacting anyone in the US..

PissedConsumer1764443

I can't believe they 'con' me into something into their corrupted little world of messy screwed up managers who can't do customer service relation whatsoever. Boy, are these people messed up!!! Here's their rating with BBB: Customer Complaints 5,216 complaints closed in last 3 years 2,101...

Tammy
Reliability
1.2 (1251 reviews)
1.2 (79 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

They only want to sell you something. After you have paid they can't even keep their records straight. I have them still calling past tenants for service appointments. But they can call you 2-3 times a day to try to sell you a new policy.

Tiffiney
Warranty
1.3 (1249 reviews)
1.1 (82 reviews)
Reviewer's quote

We had an AHS home warranty contract for about 6 years on a brand new house and stupidly, after repeated poor service by AHS, we kept paying on the contract. Every single time we requested service (not that many times and always on our dishwasher or refrigerator), the service provider was just...

PissedConsumer1763250

...I called Choice Home Warranty and requested service. I informed them at the time that I tried to plunge the sink and the pipe came out, we had to wait 5 days for service. I waited and when the service man came out from Center Guard Plumbing he looked and didn't do anything...

Hema B

American Home Shield and Choice Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Peace of mind they provoded pre-purchase
  • Actually sent someone out
  • Quick turn around
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Horrible customer service
  • Denial of claims
  • Take my money but do not provide service as promised

American Home Shield and Choice Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

4.5

A/C unit went out on Sunday afternoon 6/19/16. By 8am 6/20/16 the HVAC service company contacted me for service times. A...

American Home Shield and Choice Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

My water heater leaked. Choice could not get a repair man out quick enough and told me to pay for it and submit a reimb...

American Home Shield and Choice Home Warranty Latest Reviews

Recent published reviews
1

Service contractor canceled twice, stating weather. Apparently, they can't work if the road is wet.
Deplorable customer s...

Read all 3046 reviews
2

They only want to sell you something. After you have paid they can't even keep their records straight. I have them...

Read all 214 reviews

American Home Shield and Choice Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Customer Care (452 reviews)
  • American Home Shield Warranty (448 reviews)
  • American Home Shield Home Warranty (147 reviews)
  • Choice Home Warranty Warranty (96 reviews)
  • Choice Home Warranty Claim (42 reviews)
  • Choice Home Warranty Homeowners Policy Claim (20 reviews)