PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Benjamin Franklin Plumbing and American Home Shield as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Benjamin Franklin Plumbing
American Home Shield

Benjamin Franklin Plumbing and American Home Shield Overview

Total reviews
404
3318
Company responses
0
0
Issues resolved
3
16

Benjamin Franklin Plumbing and American Home Shield Consumer Ratings

Rank
22 out of 293 in Plumbing category
137 out of 921 in Household Services category
Customer service
18 in category
106 in category
Price Affordability
20 in category
109 in category
Product or Service Quality
16 in category
104 in category
Reliability
14 in category
99 in category

Benjamin Franklin Plumbing and American Home Shield Rating Details

Customer service
1.8 (99 reviews)
1.2 (1569 reviews)
Reviewer's quote

I called BF and spoke with a customer service agent letting know that I had the problem again, but much severe with water damages to some items in my home. He said that someone would come this afternoon. He also stated if the issue related to their work it wont cost me, but the Tech that came on...

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...Why are you not getting more people in your customer service. My monthly rate was increased without informing me. Unethical to do just because you have my credit card...

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Price Affordability
1.4 (92 reviews)
1.7 (1233 reviews)
Reviewer's quote

...Those companies did not charge exorbitant prices like this! Today, we had a broken pipe on an outside faucet. The plumber needed to remove 2 bricks in order to access the pipe to fix it. All of the work was expected..

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0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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Product or Service Quality
1.6 (74 reviews)
1.3 (1364 reviews)
Reviewer's quote

...00 on much higher quality materials from Home depot. They wanted to charge us $1,000 to install a toilet. They should be out of business..

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The first decade was fine, but recent years the customer service is non-existent! The monthly premium rates continually are increased, plus the service request fees and whatever needs to be fixed, is down for 5-7-10 days or more. Additionally, they continually advise me on 'exceptions' they...

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Reliability
1.7 (71 reviews)
1.2 (1401 reviews)
Reviewer's quote

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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I paid for service. The fan could not be repaired. I have called 5 times to find out when I will receive settlement. Each time I am informed that the company is working on it

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Benjamin Franklin Plumbing and American Home Shield Pros and Cons

Pros
  • Technician worked hard
  • Technician service
  • Work guarantee
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
Cons
  • Huge price
  • High pricing
  • Customer service
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone

Benjamin Franklin Plumbing and American Home Shield Most Positive Reviews

Top rated reviews
5

BF Plummer - Installed a Moen faucet, had to come back twice. Still the faucet is not working properly. The worst is...

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5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

have had repeat services from having new ater lines put in yard to having lines unclogged. getting ready to call again...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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Benjamin Franklin Plumbing and American Home Shield Most Critical Reviews

Lowest rated reviews
1

We called Benjamin Franklin Plumbing for a simple quote to plumb a gas line from the existing meter 18 feet to our kitch...

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1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I had a plumber out to my house to fix the "smelly water" coming from my hot water. They changed the anode rod (to an...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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Benjamin Franklin Plumbing and American Home Shield Latest Reviews

Recent published reviews
1.8

I call for a estimate to replace my Kitchen faucet. The Tech arrived on time and was polite and knowageable . The...

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No votes

On June 8 I renewed my contract by credit card in the amount of $575 - the amount given to me as the
full annual contract...

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5

was great, he's always welcome in our home he was polite, curtious And a hard worker. Great job Ben Franklin.

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1.7

Why is calling always an such a long wait. This is ever since I signed up few years ago. Why are you not getting more pe...

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Benjamin Franklin Plumbing and American Home Shield Products and Services

Most reviewed product and services
  • Benjamin Franklin Plumbing Plumbing Service (241 reviews)
  • Benjamin Franklin Plumbing Replacement (13 reviews)
  • Benjamin Franklin Plumbing Installation (10 reviews)
  • American Home Shield Warranty (486 reviews)
  • American Home Shield Customer Care (463 reviews)
  • American Home Shield Home Warranty (150 reviews)