PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Americas Preferred Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Americas Preferred Home Warranty

American Home Shield and Americas Preferred Home Warranty Overview

Total reviews
3333
84
Company responses
0
51
Issues resolved
16
0

American Home Shield and Americas Preferred Home Warranty Consumer Ratings

Rank
136 out of 920 in Household Services category
62 out of 1721 in Service Centers and Repairs category
Customer service
108 in category
83 in category
Reliability
99 in category
47 in category
Product or Service Quality
102 in category
76 in category
Turnaround Time
82 in category
40 in category

American Home Shield and Americas Preferred Home Warranty Rating Details

Customer service
1.2 (1579 reviews)
3 (58 reviews)
Reviewer's quote

...The water heater got replaced yesterday, after a MONTH of having to fight with customer service reps. They first tried denying the claim, saying I would owe $1100. I ended up having to pay $425 for "modifications" that weren't covered...

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...” Terrible customer service response. Check the fine print with this company..

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Reliability
1.2 (1409 reviews)
3.4 (39 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

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I want to thank APHW for helping me with my first claim today. The claims process was much easier than I anticipated. I followed simple directions and started the claim last night. Today I called while the contractor was here and received approval for the work needed. I paid the contractor and then...

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Product or Service Quality
1.3 (1372 reviews)
2.7 (54 reviews)
Reviewer's quote

Hi! I wanted to report that my service request for duct work has not been completed and the service fee has been collected. service request # 19646337 service professional: AAA ALL Brand APPLIANCE LLC service request date: 8/9/2020 I want a different company. This company you assigned me to keeps...

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Unique provided amazing service to help me create a new claim for my showers and tub..

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Turnaround Time
1.3 (1289 reviews)
3.8 (33 reviews)
Reviewer's quote

...Each time I am informed that the company is working on it..

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...Very thorough and detailed which helps a lot as this is my first time submitting a homeowners claim..

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American Home Shield and Americas Preferred Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Being able to use my own contractor
  • Excellent service and coverage
  • That the home seller paid the premium
Cons
  • Poor customer service
  • Zero integrity
  • Too long of wait on the phone
  • Try to get out of providing service
  • Unprofessional scam artist
  • Unprofessional

American Home Shield and Americas Preferred Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

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5

I have been with these guys for almost 2 years now. They always follow their terms and conditions, and they even let...

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5

I first filed a claim in september, 2014 for a microwave repair. ..after literally months it was determined by ahs that...

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5

I am a first time home buyer and I was only in my new home for 5 days when my sewer pipe clogged and backed up - I was...

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American Home Shield and Americas Preferred Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

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1

I bought my house a couple months ago and 2-3 months into using the furnace it stopped working. Filed a claim through...

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1

I called AHS and told them that my fridge was not working. After waiting for one week, they sent a Sears Tech out who...

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1

We have a leak in our air conditioner. We were told because it caused the refrigerant to deplete it is not covered. ...

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American Home Shield and Americas Preferred Home Warranty Latest Reviews

Recent published reviews
1

Just cancelled our plan after two separate claims gone wrong. The first was on a faucet where the contractor said he...

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4

Ac unit not working properly

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1.4

Hi!
I wanted to report that my service request for duct work has not been completed and the service fee has been collecte...

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1

The user experience thus far has been absolutely horrible. The process APHW has set up does not respect contractor time...

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American Home Shield and Americas Preferred Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (487 reviews)
  • American Home Shield Customer Care (464 reviews)
  • American Home Shield Home Warranty (150 reviews)
  • Americas Preferred Home Warranty Homeowners Policy Claim (20 reviews)
  • Americas Preferred Home Warranty Claim (18 reviews)
  • Americas Preferred Home Warranty Home Warranty (13 reviews)