PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Home Shield and Americas Preferred Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Home Shield
Americas Preferred Home Warranty

American Home Shield and Americas Preferred Home Warranty Overview

Total reviews
3022
70
Company responses
0
51
Issues resolved
12
0

American Home Shield was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 3022 reviews. It is 2952 reviews more than Americas Preferred Home Warranty received since Apr 23, 2013.

American Home Shield and Americas Preferred Home Warranty Consumer Ratings

Rank
139 out of 1664 in Household Services category
64 out of 2659 in Service Centers and Repairs category
Customer service
108 in category
83 in category
Reliability
99 in category
50 in category
Staff
119 in category
89 in category

American Home Shield and Americas Preferred Home Warranty Rating Details

Customer service
1.2 (1395 reviews)
2.7 (47 reviews)
Reviewer's quote

...We were told by a rude customer service representative to go and stay with relatives or neighbors. Instead, my family and I had to stay in a hotel until AHS send a contractor. As of this day, December 6, 2019, my dryer went out and a Sears contractor came out and stated the heating element was bad...

PissedConsumer1724926

...Customer representative Alisha said she would email the request to have someone call me..

Sonya D
Reliability
1.2 (1240 reviews)
3.2 (31 reviews)
Reviewer's quote

0 Customer service Turnaround Time Reliability Staff Advertised vs Delivered Warranty Price Affordability Service Scheduling Value for money Product or Service Quality PRODUCT OR SERVICE Not specified REASON OF REVIEW / MONETARY LOSS Poor customer service and delays / Not specified PREFERRED...

PissedConsumer1033871

COMPANY HAD ME SCHEDULE A CONTRACTOR COME KNOWING THE ITEM WAS NOT COVERD, I LOST $75.00. OR WHAT WAS STATED, LOST OF GOOD MONEY. AND DID NOTING TO REFUND MY MONEY. BEWARE!!!!!!!!!

PissedConsumer1703314
Staff
1.4 (1228 reviews)
2.7 (42 reviews)
Reviewer's quote

...GE Home Repair Service thinks that a schedule appointment either (1) doesn't have to be honored, or (2) if not honored, due solely to GE's inability to staff it, is the customer's problem and not GE's problem. If you like to do business with a company that thinks that customer's can be treated this way with no...

Steven G

...Very prfessionsl staff..

PissedConsumer1293936

American Home Shield and Americas Preferred Home Warranty Pros and Cons

Pros
  • Setting up original appointment
  • Easy payment
  • Ability to submit service request
  • Being able to use my own contractor
  • That the home seller paid the premium
  • Excellent service and coverage
Cons
  • Poor customer service
  • Zero integrity
  • Customer service
  • Try to get out of providing service
  • Unprofessional scam artist
  • Unprofessional

American Home Shield and Americas Preferred Home Warranty Most Positive Reviews

Top rated reviews
5

I've had AHS for 2 years and have had 6 service calls with absolutely no problems. My only complaint would be that...

5

I have been with these guys for almost 2 years now. They always follow their terms and conditions, and they even let...

American Home Shield and Americas Preferred Home Warranty Most Critical Reviews

Lowest rated reviews
1

When my mother contacted American Home Shield, they used a Palming Company, Inter-City Plumbing owned by James Barrett....

1

I bought my house a couple months ago and 2-3 months into using the furnace it stopped working. Filed a claim through...

American Home Shield and Americas Preferred Home Warranty Latest Reviews

Recent published reviews
1

American Home Shield is the worst company ever for home warranty. This company falsely advertises what they claim to...

Read all 3022 reviews
1

COMPANY HAD ME SCHEDULE A CONTRACTOR COME KNOWING THE ITEM WAS NOT COVERD, I LOST $75.00. OR WHAT WAS STATED, LOST OF...

Read all 70 reviews

American Home Shield and Americas Preferred Home Warranty Products and Services

Most reviewed product and services
  • American Home Shield Warranty (446 reviews)
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  • American Home Shield Home Warranty (147 reviews)
  • Americas Preferred Home Warranty Claim (17 reviews)
  • Americas Preferred Home Warranty Homeowners Policy Claim (15 reviews)
  • Americas Preferred Home Warranty Home Warranty (10 reviews)