PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American General Finance and OneMain Financial as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American General Finance
OneMain Financial

American General Finance and OneMain Financial Overview

Total reviews
194
1158
Company responses
0
0
Issues resolved
0
2

OneMain Financial was first mentioned on PissedConsumer on Aug 3, 2011 and since then this brand received 1158 reviews. It is 964 reviews more than American General Finance received since Jun 1, 2007.

American General Finance and OneMain Financial Consumer Ratings

Rank
90 out of 1293 in Loans and Mortgages category
141 out of 1293 in Loans and Mortgages category
Product or Service Quality
47 in category
90 in category
Customer service
70 in category
102 in category
Reliability
93 in category
81 in category

According to consumer ratings and reviews, American General Finance ranks 51 points higher in the Loans and Mortgages category than OneMain Financial. People gave American General Finance 2 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 285 points higher than the worst rated brand in this category. At the same time, OneMain Financial was rated 1.6 stars for Product or Service Quality criterion in this category and it is 242 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that American General Finance has a higher rating than OneMain Financial. Regarding Reliability criterion, consumers gave American General Finance 1.5 stars and it is 72% greater than other in category. OneMain Financial however was rated 1.6 stars and it is 76% greater than other in category.

American General Finance and OneMain Financial Rating Details

Product or Service Quality
2 (26 reviews)
1.6 (320 reviews)
Reviewer's quote

... to his name and guess what? The car still has a lien holder! The company that bought them out has none of the old account information, and gave us a customer service number but we haven't gotten a response back. We have no idea what to do about it, it's like oh well. It seems that we are just destined to have no title to a car that was built in 1995!....

PissedConsumer874906

...They got the same explanation I did when I confronted Jessica about her horrible customer service. They said they are "short staffed" and "doing their best to get to everyone as soon as they can". Customer don't want to hear this...

Sandra Y
Customer service
1.9 (25 reviews)
1.5 (401 reviews)
Reviewer's quote

Company was full in full on a past account where as they were used by "Gateway" Computer Co. and is now attempting to again collect on monies they already received.

Thomas K

As a former customer, and now a dealer trying to get a payoff on a Saturday the service is tough to deal with. Supposed to be an upscale lending institution, yet they're only open on weekdays..

PissedConsumer1647423
Reliability
1.5 (23 reviews)
1.6 (300 reviews)
Reviewer's quote

comments On line Cash Purchase Green Dot Annuittly or Title Impact Support Of loss =check Money Orders company Hire Today recovery of Zulu Income Hearings By Finacial Green Dot.Go Bank Thank You Checking Saving-Clarencecsanos@GreenDotBank.com

Clarenceclvrsanos

Even if you setup a payment arrangement your account will get charged leaving you with overdraft fees and no one will respond to you. They will transfer you to a new branch.

kelvis a

American General Finance and OneMain Financial Pros and Cons

Pros
No votes
  • Friendly local office
  • Availability of funds
  • Local customer service
Cons
  • Fraudulent lien on my mtgee
  • Possible phone impersonators
  • Fraudulent lien on my mortgage
  • Poor customer service
  • Rude staff
  • Rude debt collector

American General Finance and OneMain Financial Most Positive Reviews

Top rated reviews
5

6154808230 I need a loan to pay rent please

5

I have been a customer for years Bastrop branch know me everytime they see me. I recently had to retire due to...

American General Finance and OneMain Financial Most Critical Reviews

Lowest rated reviews
1

They are a scam! I have records in my phone was saying I needed to pay 225 to get a voucher for a 10 loan . I did then...

1

Last month I had fraud hit my checking account. As soon as I realized the bogus charges, I closed out the account. Since...

American General Finance and OneMain Financial Latest Reviews

Recent published reviews
1

Company was full in full on a past account where as they were used by "Gateway" Computer Co. and is now attempting to...

Read all 194 reviews
1

I borrowed close to $7000. The interest rate was close to 30% and the term was 60 months I believe. The payments were...

Read all 1158 reviews

American General Finance and OneMain Financial Products and Services

Most reviewed product and services
  • American General Finance Loan (98 reviews)
  • American General Finance Customer Care (7 reviews)
  • American General Finance Auto Loan (5 reviews)
  • Onemain Financial Loan (546 reviews)
  • Onemain Financial Customer Care (141 reviews)
  • Onemain Financial Account (35 reviews)