PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American General Finance and Ocwen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American General Finance
Ocwen

American General Finance and Ocwen Overview

Total reviews
194
1484
Company responses
0
0
Issues resolved
0
5

Ocwen was first mentioned on PissedConsumer on Sep 26, 2007 and since then this brand received 1484 reviews. It is 1290 reviews more than American General Finance received since Jun 1, 2007.

American General Finance and Ocwen Consumer Ratings

Rank
90 out of 1292 in Loans and Mortgages category
179 out of 1292 in Loans and Mortgages category
Product or Service Quality
47 in category
183 in category
Customer service
70 in category
170 in category
Interest Rate
71 in category
136 in category

According to consumer ratings and reviews, American General Finance ranks 89 points higher in the Loans and Mortgages category than Ocwen. People gave American General Finance 2 stars for Product or Service Quality criterion in Loans and Mortgages category and it is 286 points higher than the worst rated brand in this category. At the same time, Ocwen was rated 1.1 stars for Product or Service Quality criterion in this category and it is 150 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that American General Finance has a higher rating than Ocwen. Regarding Interest Rate criterion, consumers gave American General Finance 2 stars and it is 79% greater than other in category. Ocwen however was rated 1.6 stars and it is 59% greater than other in category.

American General Finance and Ocwen Rating Details

Product or Service Quality
2 (26 reviews)
1.1 (277 reviews)
Reviewer's quote

... to his name and guess what? The car still has a lien holder! The company that bought them out has none of the old account information, and gave us a customer service number but we haven't gotten a response back. We have no idea what to do about it, it's like oh well. It seems that we are just destined to have no title to a car that was built in 1995!....

PissedConsumer874906

was in their form of loan modification and not the governments loan mod program now some 13 years later they still report me to the credit bureaus as still being in the loan modification program and then to top it off they sold their loan to their sister company PHH mortage company and are still...

Kenneth Q
Customer service
1.9 (25 reviews)
1.2 (295 reviews)
Reviewer's quote

Company was full in full on a past account where as they were used by "Gateway" Computer Co. and is now attempting to again collect on monies they already received.

Thomas K

...A phone call to customer service took over an hour and multiple (friendly) people before someone could input a direct draft; over a month later, the online problem still exists..

PissedConsumer1607052
Interest Rate
2 (23 reviews)
1.6 (259 reviews)
Reviewer's quote

...I was never contacted to set up a payments before all these court fees and interest due. I will soon persue a lawyer. These people are crooks...

PissedConsumer976243

I want ALL THOSE PAYMENTS BACK WITH PENALTIES AND INTEREST ASAP!! Contact will be considered as acknowledgment of your fraudulent practices OCWEN/PHH AND I WILL EXPECT RESTITUTION IN VALUE OF HOUSE PLUS LOST PAYMENTS AND INTEREST WITHIN 30 DAYS with restitution of credit rating. ($300,000). It is...

PissedConsumer1660357

American General Finance and Ocwen Pros and Cons

Pros
No votes
  • One person that tried to help me
  • Loan modification staff is competent and fair
  • Didnt
Cons
  • Fraudulent lien on my mtgee
  • Possible phone impersonators
  • Fraudulent lien on my mortgage
  • Absolutely no customer service
  • No clear answers
  • Lost paperwork

American General Finance and Ocwen Most Positive Reviews

Top rated reviews
5

6154808230 I need a loan to pay rent please

5

I have grew up in my home for 37yrs, since my parents passed away i own it for 12yrs, I recently contacted Ocwen to...

American General Finance and Ocwen Most Critical Reviews

Lowest rated reviews
1

They are a scam! I have records in my phone was saying I needed to pay 225 to get a voucher for a 10 loan . I did then...

1

The mortgage company completed the necessary inspection and was to release the money to the builder to complete the buil...

American General Finance and Ocwen Latest Reviews

Recent published reviews
1

Company was full in full on a past account where as they were used by "Gateway" Computer Co. and is now attempting to...

Read all 194 reviews
1

I faxed over our modification packet the day after it arrived last week, and Ocwen said that the minimum days to send...

Read all 1484 reviews

American General Finance and Ocwen Products and Services

Most reviewed product and services
  • American General Finance Loan (98 reviews)
  • American General Finance Customer Care (7 reviews)
  • American General Finance Auto Loan (5 reviews)
  • Ocwen Mortgage (524 reviews)
  • Ocwen Loan (210 reviews)
  • Ocwen Loan Modification (161 reviews)