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American Furniture Warehouse

Furniture and Decor
Has verified representatives
  • 4 ISSUES RESOLVED
  • 32 COMPANY RESPONSES
  • 139 TOTAL REVIEWS
  • $20.5K CLAIMED LOSSES
  • $708 AVERAGE LOSS
2.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Delivery crew 2
  • Product and the price 2
  • Easy checkout 2
  • Have bought several pieces of furniture here 2
  • Scheduling delivery 1

Customers don't like

  • Customer service4
  • Defective furniture3
  • Rude customer service3
  • Customer service and management2
  • Rude delivery crew2
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Sofa Mart

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $85.9K CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.0
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Original sales person 5
  • Looks of furniture and 1
  • Sales person 1
  • Sales rep on the floor 1
  • Sofa mart is good and good service 1

Customers don't like

  • Sofa2
  • No help from store manager1
  • Torn seam1
  • Useless warranty1
  • Worst1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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