American Furniture Warehouse vs Pottery Barn

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American Furniture Warehouse

Furniture and Decor
Has verified representatives
  • 4 ISSUES RESOLVED
  • 32 COMPANY RESPONSES
  • 128 TOTAL REVIEWS
  • $19K CLAIMED LOSSES
  • $732 AVERAGE LOSS
2.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Have bought several pieces of furniture here 2
  • Delivery crew 2
  • Easy checkout 2
  • Product and the price 1
  • Scheduling delivery 1

Customers don't like

  • Defective furniture7
  • Customer service5
  • Rude customer service5
  • Customer service and management3
  • Rude delivery crew3

Products by American Furniture Warehouse

No items

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Pottery Barn

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 3
  • Our sales person 3

Customers don't like

  • Poor customer service27
  • Customer service12
  • Bad quality11
  • Delivery7
  • Incompetent people7

Products by Pottery Barn

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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