PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Value City Furniture and American Freight Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Value City Furniture
American Freight Furniture

Value City Furniture and American Freight Furniture Overview

Total reviews
746
656
Company responses
0
0
Issues resolved
2
1

Value City Furniture was first mentioned on PissedConsumer on Dec 19, 2007 and since then this brand received 746 reviews. It is 90 reviews more than American Freight Furniture received since Aug 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Value City Furniture customer support team and American Freight Furniture customer service.

Value City Furniture and American Freight Furniture Consumer Ratings

Rank
235 out of 2130 in Furniture and Decor category
280 out of 2130 in Furniture and Decor category
Customer service
176 in category
209 in category
Staff
210 in category
229 in category
Product or Service Quality
215 in category
179 in category

According to consumer ratings and reviews, Value City Furniture ranks 45 points higher in the Furniture and Decor category than American Freight Furniture. People gave Value City Furniture 1.6 stars for Customer service criterion in Furniture and Decor category and it is 417 points higher than the worst rated brand in this category. At the same time, American Freight Furniture was rated 1.5 stars for Customer service criterion in this category and it is 384 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value City Furniture has a higher rating than American Freight Furniture. Regarding Product or Service Quality criterion, consumers gave Value City Furniture 1.6 stars and it is 64% greater than other in category. American Freight Furniture however was rated 1.8 stars and it is 70% greater than other in category.

Value City Furniture and American Freight Furniture Rating Details

Customer service
1.6 (210 reviews)
1.5 (276 reviews)
Reviewer's quote

I ordered the Sawyer 3-piece sectional with chaise from the Frederick Town Mall in Frederick, MD. I picked up last night and moved it into my home this morning. The only correct piece was the chaise lounge. The middle piece was a stand-alone couch and the other loveseat part of the sectional was...

Marykathryn

STAY AWAY from this company, they are THIEVES. I paid $1637.65 for a couch set set in advance (including a $200 warranty for 5 yrs) & they sent me a broken set. Frame was busted & reclined doesn't work.Then they refuse to refund my money, saying it's now "used" the same day as delivery & they don't...

Aaron D
Staff
1.9 (183 reviews)
1.8 (273 reviews)
Reviewer's quote

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema
Product or Service Quality
1.6 (181 reviews)
1.8 (236 reviews)
Reviewer's quote

Bad service. Zero communication. Who ever delivered my stuff damaged my home...

Joe

This was the worst experience ever we purchased several items and were not advised of a stock issue until we went to pick up goods then we were told about the stock issue and offered free delivery within 2 days after 3 days we received a partial delivery and were told it was an error and they would...

Sunasia S

Value City Furniture and American Freight Furniture Pros and Cons

Pros
  • Sales rep
  • Showroom display
  • Sale rep was great
  • Price
  • Sales people
  • Idea of a warranty
Cons
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again

Value City Furniture and American Freight Furniture Most Positive Reviews

Top rated reviews
5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

Value City Furniture and American Freight Furniture Most Critical Reviews

Lowest rated reviews
1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

Value City Furniture and American Freight Furniture Latest Reviews

Recent published reviews
1

I ordered the Sawyer 3-piece sectional with chaise from the Frederick Town Mall in Frederick, MD. I picked up last...

Read all 746 reviews
1

I purchased a kitchen table set and sectional couch from them less than 4 months and paid cash$1100-1500. The table had...

Read all 656 reviews

Value City Furniture and American Freight Furniture Products and Services

Most reviewed product and services
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (100 reviews)
  • Value City Furniture Customer Care (49 reviews)
  • American Freight Furniture Furniture Set (104 reviews)
  • American Freight Furniture Sofa (72 reviews)
  • American Freight Furniture Customer Care (69 reviews)