PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Value City Furniture

American Freight Furniture and Value City Furniture Overview

Total reviews 746 897
Company responses 0 0
Issues resolved 1 2

American Freight Furniture and Value City Furniture Consumer Ratings

Rank
311 out of 1531 in Furniture and Decor category
299 out of 1531 in Furniture and Decor category
Customer service
233 in category
215 in category
Reliability
222 in category
200 in category
Exchange, Refund and Cancellation Policy
207 in category
182 in category
Diversity of Products or Services
348 in category
291 in category

American Freight Furniture and Value City Furniture Rating Details

Customer service
1.4 (320 reviews)
1.5 (280 reviews)
Reviewer's quote

When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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99% of the employees at the Sterling Heights store are the most rude nand uncompromising when it comes to customer service ever. I did manage to get in touch with the manager who was very accommodating he directed me to an office manager who said she would call me back and never did now I am...

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Reliability
1.4 (286 reviews)
1.5 (227 reviews)
Reviewer's quote

I called 5 times and every time it either with the voicemail or they give me a number for a lady named Kate who is regional manager in Indiana and I am Illinois. The company store that I bought this chair from is in Decatur illinois. I bought a chair 2 years ago and was told the mechanism had a...

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On Friday, September 18th my sectional was delivery. Delivery guys notice and check for missing legs for the chaise part of the sofa. I called the delivery center several times (630-322-7084) no one answer the phone. So I decided to call the Value City Store where I purchased the Chaise Sofa. I...

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Exchange, Refund and Cancellation Policy
1.4 (286 reviews)
1.5 (213 reviews)
Reviewer's quote

... the problem , they delivered on 07 /10/20 and drop the refrigerator a few times and it makes all kinds of noise ,,,today is is the 08/10/20 i called to get a refund the refuse to give me a refund because I didn't buy their additional warranty and it makes all kind of noises of you don't know until is at home and after a while it starts off and on makinging noises,,,, I paid almost $2000. 00 I bought a lemon my old refrigerator is in better condition then what bought there now thats a big problem anyone out there for advise in getting my refund i shouldn't have to to go thru this correct my spelling. correct my spelling...

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I been waiting for my furniture for around 2 month and at the date of delivery they said it won't be available untill November I already used my value city card and I paid the full amount how can I get my refund now to buy new fruniture form another place..

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Diversity of Products or Services
2 (280 reviews)
2.1 (210 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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Each time I asked about wrapping the products in order to protect them, the employees laid it on rather thick, promising that they would "take good care of me" and were really doing me a solid by allowing me to buy the furniture at such a reasonable price. That said, the employees words and actions...

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American Freight Furniture and Value City Furniture Pros and Cons

Pros
  • Price
  • Prices
  • Sales people
  • Sales rep
  • Will never be back
  • Very nice looking furniture
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare

American Freight Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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American Freight Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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American Freight Furniture and Value City Furniture Latest Reviews

Recent published reviews
1.8

I called 5 times and every time it either with the voicemail or they give me a number for a lady named Kate who is regio...

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1

99% of the employees at the Sterling Heights store are the most rude nand uncompromising when it comes to customer servi...

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1

Purchased a refrigerator from American freight on Sept. 1 2020 and on the Sept 9 2020 the freezer stop working. Called...

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3.2

On Friday, September 18th my sectional was delivery. Delivery guys notice and check for missing legs for the chaise...

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American Freight Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)
  • Value City Furniture Furniture Set (127 reviews)
  • Value City Furniture Sofa (115 reviews)
  • Value City Furniture Delivery Service (55 reviews)