PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Value City Furniture

American Freight Furniture and Value City Furniture Overview

Total reviews
673
753
Company responses
0
0
Issues resolved
1
2

Value City Furniture was first mentioned on PissedConsumer on Dec 19, 2007 and since then this brand received 753 reviews. It is 80 reviews more than American Freight Furniture received since Aug 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Freight Furniture customer support team and Value City Furniture customer service.

American Freight Furniture and Value City Furniture Consumer Ratings

Rank
283 out of 1896 in Furniture and Decor category
237 out of 1896 in Furniture and Decor category
Customer service
218 in category
183 in category
Staff
236 in category
219 in category
Exchange, Refund and Cancellation Policy
197 in category
164 in category

According to consumer ratings and reviews, Value City Furniture ranks 46 points higher in the Furniture and Decor category than American Freight Furniture. People gave American Freight Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 391 points higher than the worst rated brand in this category. At the same time, Value City Furniture was rated 1.5 stars for Customer service criterion in this category and it is 426 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Value City Furniture has a higher rating than American Freight Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Freight Furniture 1.4 stars and it is 68% greater than other in category. Value City Furniture however was rated 1.5 stars and it is 73% greater than other in category.

American Freight Furniture and Value City Furniture Rating Details

Customer service
1.4 (282 reviews)
1.5 (212 reviews)
Reviewer's quote

Less than three weeks old was dropped from the delivery guys and now Im having to do a warranty claim and waiting with poor customer service and no return phone calls I would not waste my money dealing with this company Im in the process of taking them to court..

Beauford

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie
Staff
1.8 (279 reviews)
1.9 (184 reviews)
Reviewer's quote

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M
Exchange, Refund and Cancellation Policy
1.4 (254 reviews)
1.5 (166 reviews)
Reviewer's quote

...opened the box for my dresser it had a split in the dresser on the side called took pictures they told me they was gonna get the delivery guy to come back exchange the dresser its been three days have not got my dresser yet called they told me when the delivery guy get a order that way thats when I can get my...

Fynn

Called to have recliner picked up the same day it was delivered and i was promised a full refund but when i called about it they kept the 100 dollar delivery charge..

PissedConsumer1649911

American Freight Furniture and Value City Furniture Pros and Cons

Pros
  • Price
  • Sales people
  • Idea of a warranty
  • Sales rep
  • Showroom display
  • Sale rep was great
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

American Freight Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

American Freight Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

American Freight Furniture and Value City Furniture Latest Reviews

Recent published reviews
1

I ordered a mattress on December 12th 2019 in store caiase they didnt have it in stock was told it would take 2-4 wks...

Read all 673 reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews

American Freight Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (106 reviews)
  • American Freight Furniture Sofa (73 reviews)
  • American Freight Furniture Customer Care (69 reviews)
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)