PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Rooms To Go

American Freight Furniture and Rooms To Go Overview

Total reviews
669
2255
Company responses
0
0
Issues resolved
1
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2255 reviews. It is 1586 reviews more than American Freight Furniture received since Aug 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rooms To Go customer support team than with American Freight Furniture customer service.

American Freight Furniture and Rooms To Go Consumer Ratings

Rank
281 out of 1894 in Furniture and Decor category
266 out of 1894 in Furniture and Decor category
Customer service
216 in category
230 in category
Staff
232 in category
184 in category
Exchange, Refund and Cancellation Policy
195 in category
211 in category

According to consumer ratings and reviews, Rooms To Go ranks 15 points higher in the Furniture and Decor category than American Freight Furniture. People gave American Freight Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 389 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rooms To Go has a higher rating than American Freight Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Freight Furniture 1.4 stars and it is 68% greater than other in category. Rooms To Go however was rated 1.4 stars and it is 65% greater than other in category.

American Freight Furniture and Rooms To Go Rating Details

Customer service
1.4 (281 reviews)
1.4 (720 reviews)
Reviewer's quote

Less than three weeks old was dropped from the delivery guys and now Im having to do a warranty claim and waiting with poor customer service and no return phone calls I would not waste my money dealing with this company Im in the process of taking them to court..

Beauford

We contacted customer service and a tech came out to inspect. We were told that they could not repair the leather snd a replacement most likely would take place. He turned the chair upside down and around and looked at the console, made notes, told me that a determination would be done and we would...

Vicki H
Staff
1.8 (278 reviews)
2 (638 reviews)
Reviewer's quote

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D
Exchange, Refund and Cancellation Policy
1.4 (252 reviews)
1.4 (602 reviews)
Reviewer's quote

...opened the box for my dresser it had a split in the dresser on the side called took pictures they told me they was gonna get the delivery guy to come back exchange the dresser its been three days have not got my dresser yet called they told me when the delivery guy get a order that way thats when I can get my...

Fynn

...I don’t even want them to replace the recliner, I would rather have a refund and spend my money elsewhere. But I know that’s not going to be an option..

Lana L

American Freight Furniture and Rooms To Go Pros and Cons

Pros
  • Price
  • Sales people
  • Idea of a warranty
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

American Freight Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

American Freight Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

American Freight Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

I purchased over a thousand dollars worth of furniture..Havent had it 2 months yet no even made my 1st payment..So i...

Read all 669 reviews
1

We owned for over year and warranty is finished on the power recliner . We only use it occasionally when we visit our...

Read all 2255 reviews

American Freight Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (106 reviews)
  • American Freight Furniture Sofa (73 reviews)
  • American Freight Furniture Customer Care (69 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)