PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Rooms To Go

American Freight Furniture and Rooms To Go Overview

Total reviews 750 2459
Company responses 0 0
Issues resolved 1 17

American Freight Furniture and Rooms To Go Consumer Ratings

Rank
321 out of 1549 in Furniture and Decor category
307 out of 1549 in Furniture and Decor category
Customer service
231 in category
250 in category
Reliability
228 in category
232 in category
Exchange, Refund and Cancellation Policy
215 in category
230 in category
Diversity of Products or Services
358 in category
265 in category

American Freight Furniture and Rooms To Go Rating Details

Customer service
1.4 (323 reviews)
1.4 (837 reviews)
Reviewer's quote

When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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...I never heard anything on Thursday (11/12), so called customer service on Friday morning (11/13). I waited a long time on hold, so put my cell number in for a "call back. " I never received a call back all day on Friday (11/13)...

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Reliability
1.4 (290 reviews)
1.4 (705 reviews)
Reviewer's quote

I have a bed and a couch and love seat and I had to wait until 3 months to get anything due to the couch and love seat we had to order I also bought everything at the sametime it can to get my stuff deliver and they only delivered my couch and love seat and they never deliver my bed and they wanted...

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In October I purchased a cocktail table and 2 end tables. On the first delivery the cocktail table was missing two legs. After going into the showroom and waiting on the phone for over an hour, a second delivery was scheduled. The service person delivered the legs to my home and they were broken. A...

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Exchange, Refund and Cancellation Policy
1.4 (288 reviews)
1.4 (696 reviews)
Reviewer's quote

... the problem , they delivered on 07 /10/20 and drop the refrigerator a few times and it makes all kinds of noise ,,,today is is the 08/10/20 i called to get a refund the refuse to give me a refund because I didn't buy their additional warranty and it makes all kind of noises of you don't know until is at home and after a while it starts off and on makinging noises,,,, I paid almost $2000. 00 I bought a lemon my old refrigerator is in better condition then what bought there now thats a big problem anyone out there for advise in getting my refund i shouldn't have to to go thru this correct my spelling. correct my spelling...

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...I called told them I wanted it picked up and I wanted refund as I was done messing with them. They came that Friday July 24th pick up sofa sleeper. I waited 5 days called for my refund they said yes if was will take 7-10 days...

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Diversity of Products or Services
2 (285 reviews)
2.3 (673 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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We understand that due to the pandemic that services is slow, and that is being considered I purchased a couch, was to be dude 11/16. however I finally contacted CSR after trying for days to asked to see if an my online Ottoman I found could be on the same truck w/the order. well after finally...

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American Freight Furniture and Rooms To Go Pros and Cons

Pros
  • Price
  • Sales people
  • Prices
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

American Freight Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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American Freight Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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American Freight Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

I have a bed and a couch and love seat and I had to wait until 3 months to get anything due to the couch and love seat...

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No votes

We bought quite a few items from this *** company six months ago. One night stand came with a defective drawer. And we c...

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1

I was not satisfied I took a picture of what I want it and the guy told me I had what I want it but come to find out it...

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1

I ordered a bedroom set from the Selma, tx locations 3weeks ago. I spent several hours in the store selecting the style...

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American Freight Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (107 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Commercial (29 reviews)
  • Rooms To Go Warranty (154 reviews)
  • Rooms To Go Repair (48 reviews)
  • Rooms To Go Shipping Service (25 reviews)