PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Ikea

American Freight Furniture and Ikea Overview

Total reviews
672
894
Company responses
0
0
Issues resolved
1
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 894 reviews. It is 222 reviews more than American Freight Furniture received since Aug 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Freight Furniture customer support team and Ikea customer service.

American Freight Furniture and Ikea Consumer Ratings

Rank
283 out of 1896 in Furniture and Decor category
311 out of 1896 in Furniture and Decor category
Customer service
218 in category
298 in category
Staff
236 in category
298 in category
Exchange, Refund and Cancellation Policy
197 in category
183 in category

According to consumer ratings and reviews, American Freight Furniture ranks 28 points higher in the Furniture and Decor category than Ikea. People gave American Freight Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 391 points higher than the worst rated brand in this category. At the same time, Ikea was rated 1.2 stars for Customer service criterion in this category and it is 311 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Freight Furniture has a higher rating than Ikea. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Freight Furniture 1.4 stars and it is 68% greater than other in category. Ikea however was rated 1.5 stars and it is 70% greater than other in category.

American Freight Furniture and Ikea Rating Details

Customer service
1.4 (282 reviews)
1.2 (211 reviews)
Reviewer's quote

Less than three weeks old was dropped from the delivery guys and now Im having to do a warranty claim and waiting with poor customer service and no return phone calls I would not waste my money dealing with this company Im in the process of taking them to court..

Beauford

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M
Staff
1.8 (279 reviews)
1.5 (164 reviews)
Reviewer's quote

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l
Exchange, Refund and Cancellation Policy
1.4 (254 reviews)
1.5 (169 reviews)
Reviewer's quote

...opened the box for my dresser it had a split in the dresser on the side called took pictures they told me they was gonna get the delivery guy to come back exchange the dresser its been three days have not got my dresser yet called they told me when the delivery guy get a order that way thats when I can get my...

Fynn

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

American Freight Furniture and Ikea Pros and Cons

Pros
  • Price
  • Sales people
  • Idea of a warranty
  • Product
  • Dissapointed
  • Furniture
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again
  • Customer service
  • Response to problem
  • Worst customer service

American Freight Furniture and Ikea Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

American Freight Furniture and Ikea Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

American Freight Furniture and Ikea Latest Reviews

Recent published reviews
1

You would be better off to buy sleeping bags and lawn chairs!!I bought 1100.00 worth of furniture there.Havent made...

Read all 672 reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews

American Freight Furniture and Ikea Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (106 reviews)
  • American Freight Furniture Sofa (73 reviews)
  • American Freight Furniture Customer Care (69 reviews)
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)