PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Haynes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Haynes Furniture

American Freight Furniture and Haynes Furniture Overview

Total reviews
743
228
Company responses
0
0
Issues resolved
1
0

American Freight Furniture and Haynes Furniture Consumer Ratings

Rank
307 out of 1511 in Furniture and Decor category
391 out of 1511 in Furniture and Decor category
Customer service
234 in category
313 in category
Reliability
223 in category
285 in category
Exchange, Refund and Cancellation Policy
211 in category
250 in category
Diversity of Products or Services
343 in category
359 in category

American Freight Furniture and Haynes Furniture Rating Details

Customer service
1.4 (317 reviews)
1.2 (72 reviews)
Reviewer's quote

...- no one would have taken ownership for any since if process checks and balances to ensure customer service was rendered. - the appliance would not be delivered. - there was no attempt to resolve this issue with a sense of urgency...

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...I would like to be contacted by the highest level of customer service you have (CORPORATE) sskubis@hotmail. com..

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Reliability
1.4 (284 reviews)
1.2 (60 reviews)
Reviewer's quote

In the last two months I Purchased almost $10,000 worth of furniture and appliances and a lot of the furniture has damage and the bedroom set was delivered in complete please have someone contact me as soon as possible thank you 6265549398

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It's been since December that I purchased furniture from Haynes furniture store they sent me out a flow model then I paid $3,200 for them to take 3 months to come back and pick it up brought me out of nether set now it has been 7 months I have not received my refund of about $600 Haynes furniture...

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Exchange, Refund and Cancellation Policy
1.4 (283 reviews)
1.3 (57 reviews)
Reviewer's quote

...REGGIE proceeds to tell me that's not good enough and he has to see my original receipt that it was company policy. I asked for a copy of that policy and he refused to provide it. I did not get a refund and have not been informed of if or when they will be replacing my washer...

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I was told I would get my refund in 10-14 days. On day 16 I called the store and a "Glitch in the system" occurred and my check had still not been sent out. If I had not called, would they have EVER sent me my money? Even though it was their mistake, they still would not send my check until the...

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Diversity of Products or Services
2 (274 reviews)
1.9 (57 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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...Wonderful salesman with knowledge of products. It was on the delivery that everything went downhill the delivery was an hour late from the 4hour window we get. They broke two pieces of the set a dresser and the gentlemen dresser...

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American Freight Furniture and Haynes Furniture Pros and Cons

Pros
  • Price
  • Prices
  • Sales people
  • Salesman was ok but he was a salesman
  • Sales person
  • Sales person was helpful
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Customer service
  • Unethical business practices
  • After sales service

American Freight Furniture and Haynes Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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4.2

My recliner chairs 2 months after I bought it, it bent more to one side and they sink too where we sitting I left a...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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4

I called customer service of Haynes Furniture. It takes a lot of effort and work to get parts replaced and appointments...

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American Freight Furniture and Haynes Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

Do Not Buy From Here! My one order has taken over 3 months to fulfill and not even to my liking. Mike is the manager and...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

The leather on the sofa is peeling .I have taken pictures to the store and was told the warranty was for parts not...

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American Freight Furniture and Haynes Furniture Latest Reviews

Recent published reviews
No votes

No I want to talk to a person. Since no one at your store will answer the phone

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2.4

We bought a bedroom set from you. The day we purchased it everything went great. Wonderful salesman with knowledge of...

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2.5

In the last two months I Purchased almost $10,000 worth of furniture and appliances and a lot of the furniture has...

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3

When item to be delivered????????

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American Freight Furniture and Haynes Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)
  • Haynes Furniture Delivery Service (23 reviews)
  • Haynes Furniture Chair (17 reviews)
  • Haynes Furniture Customer Care (15 reviews)