PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Bobs Discount Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Bobs Discount Furniture

American Freight Furniture and Bobs Discount Furniture Overview

Total reviews
745
1948
Company responses
0
0
Issues resolved
1
9

American Freight Furniture and Bobs Discount Furniture Consumer Ratings

Rank
309 out of 1516 in Furniture and Decor category
294 out of 1516 in Furniture and Decor category
Customer service
No votes
217 in category
Reliability
No votes
199 in category
Exchange, Refund and Cancellation Policy
No votes
210 in category
Diversity of Products or Services
No votes
286 in category

American Freight Furniture and Bobs Discount Furniture Rating Details

Customer service
No votes
1.5 (463 reviews)
Reviewer's quote

When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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Bob's customer service is the worst that I've ever dealt with. After delivering a defective couch, they needed to exchange it. And things are presently slowed down, which is understandable...

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Reliability
No votes
1.4 (384 reviews)
Reviewer's quote

I went to AMERICAN FREIGHT sears outlets ONon the 07/08/20 to this outlet and bought a refrigerator thinking was gonna be SEARS but to my amazement I was looking and one associated tells if I was ready and ends up just leaving ,oh well no big deal couldn't answer a lot of my questions and wasn't...

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Purchased 5 year goof protection and put in a claim. The warranty explained by the sales person that if item is no longer in stock that items will be replaced with new item. I purchased a dining room SET. The table has started to peel and is not fixable. They no longer sell the set that they...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (381 reviews)
Reviewer's quote

...REGGIE proceeds to tell me that's not good enough and he has to see my original receipt that it was company policy. I asked for a copy of that policy and he refused to provide it. I did not get a refund and have not been informed of if or when they will be replacing my washer...

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My delivery was late they told me they was going to refill my delivery charge I had to go through *** and high waters just to get them to activate the refund and now I have to wait another three to five business days this is unacceptable y'all can come get the bed and give me all of my money back...

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Diversity of Products or Services
No votes
2.1 (355 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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I was not informed correctly about the services and feel I was told the information so I would buy the mattress and white glove delivery. It was the worst experience I've ever had and wasn't treated good when I went back to the store to get a different mattress. I was with my 7 year old son and he...

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American Freight Furniture and Bobs Discount Furniture Pros and Cons

Pros
  • Price
  • Prices
  • Sales people
  • Great sales team
  • Movers
  • Furniture
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Customer service
  • Delivery service
  • Poor quality

American Freight Furniture and Bobs Discount Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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5

WE NEED A BOB'S FURNITURE IN OR NE AR THE VILLAGES FL. THEY ARE BUILDING 2000 NEW HOMES. PEOPLE BUY FURNITURE ALL THE...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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5

I have had my bed for a total of 7months and the slat has already broken off from the headboard. I'm only 130lbs!!!...

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American Freight Furniture and Bobs Discount Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

So I bought the "Kendall sectional" from bobs and i was in love with it! Fast forward a year( keep in mind its only...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

Buyer beware. When I purchased my living room set I couldn't be happier. notice how all reviews that are good are on...

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American Freight Furniture and Bobs Discount Furniture Latest Reviews

Recent published reviews
1

I went to AMERICAN FREIGHT sears outlets ONon the 07/08/20 to this outlet and bought a refrigerator thinking was gonna...

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No votes

My name is Ana Miguel and my sister purchased me a sofa bed before the Covid-19. Here we are on 8/13/2020 and my spring...

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4.3

We purchased a large capacity Maytag dryer on 07/18/20 from an American Freight, formerly Sear's Outlet. The condition...

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No votes

Lack of resolution to get a simple inexpensive part replaced

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American Freight Furniture and Bobs Discount Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)
  • Bobs Discount Furniture Furniture Set (394 reviews)
  • Bobs Discount Furniture Sofa (234 reviews)
  • Bobs Discount Furniture Delivery Service (183 reviews)