PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Ashley Furniture

American Freight Furniture and Ashley Furniture Overview

Total reviews
673
2777
Company responses
0
126
Issues resolved
1
15

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2777 reviews. It is 2104 reviews more than American Freight Furniture received since Aug 15, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ashley Furniture customer support team than with American Freight Furniture customer service.

American Freight Furniture and Ashley Furniture Consumer Ratings

Rank
283 out of 1895 in Furniture and Decor category
271 out of 1895 in Furniture and Decor category
Customer service
218 in category
238 in category
Staff
235 in category
240 in category
Exchange, Refund and Cancellation Policy
197 in category
234 in category

According to consumer ratings and reviews, Ashley Furniture ranks 12 points higher in the Furniture and Decor category than American Freight Furniture. People gave American Freight Furniture 1.4 stars for Customer service criterion in Furniture and Decor category and it is 389 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.4 stars for Customer service criterion in this category and it is 369 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Freight Furniture has a higher rating than Ashley Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Freight Furniture 1.4 stars and it is 68% greater than other in category. Ashley Furniture however was rated 1.3 stars and it is 61% greater than other in category.

American Freight Furniture and Ashley Furniture Rating Details

Customer service
1.4 (282 reviews)
1.4 (713 reviews)
Reviewer's quote

Less than three weeks old was dropped from the delivery guys and now Im having to do a warranty claim and waiting with poor customer service and no return phone calls I would not waste my money dealing with this company Im in the process of taking them to court..

Beauford

...Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model...

PissedConsumer1770149
Staff
1.8 (279 reviews)
1.7 (620 reviews)
Reviewer's quote

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema

...I was told by several members of Ashley staff from customer service, the sales reps at the San Francisco store, the Manager, his supervisor on duty..

DUANE M
Exchange, Refund and Cancellation Policy
1.4 (254 reviews)
1.3 (570 reviews)
Reviewer's quote

...opened the box for my dresser it had a split in the dresser on the side called took pictures they told me they was gonna get the delivery guy to come back exchange the dresser its been three days have not got my dresser yet called they told me when the delivery guy get a order that way thats when I can get my...

Fynn

...The client requested a refund and was refused. The client has requested that the table be replaced, sent the photos of damage and gets no response..

PissedConsumer1768175

American Freight Furniture and Ashley Furniture Pros and Cons

Pros
  • Price
  • Sales people
  • Idea of a warranty
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

American Freight Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

American Freight Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

American Freight Furniture and Ashley Furniture Latest Reviews

Recent published reviews
1

I ordered a mattress on December 12th 2019 in store caiase they didnt have it in stock was told it would take 2-4 wks...

Read all 673 reviews
2.8

Made a purchase 01/16/2020. Table, chairs, sofa, love seat, recliner. Delivery scheduled for 01/26/2020 between 3-7....

Read all 2777 reviews

American Freight Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (106 reviews)
  • American Freight Furniture Sofa (73 reviews)
  • American Freight Furniture Customer Care (69 reviews)
  • Ashley Furniture Sofa (456 reviews)
  • Ashley Furniture Furniture Set (370 reviews)
  • Ashley Furniture Delivery Service (217 reviews)