PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Ashley Furniture

American Freight Furniture and Ashley Furniture Overview

Total reviews
744
2970
Company responses
0
126
Issues resolved
1
15

American Freight Furniture and Ashley Furniture Consumer Ratings

Rank
307 out of 1511 in Furniture and Decor category
298 out of 1511 in Furniture and Decor category
Customer service
231 in category
256 in category
Reliability
217 in category
245 in category
Exchange, Refund and Cancellation Policy
211 in category
246 in category
Diversity of Products or Services
297 in category
294 in category

American Freight Furniture and Ashley Furniture Rating Details

Customer service
1.4 (318 reviews)
1.4 (821 reviews)
Reviewer's quote

When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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My mattress was sagging at the top and bottom, finally reaching someone in customer service after several weeks they placed a order to have a tech come out once things settled down. They reached out to me by email around the middle of June to set the appointment, the tech came out took measurements...

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Reliability
1.4 (285 reviews)
1.3 (701 reviews)
Reviewer's quote

In the last two months I Purchased almost $10,000 worth of furniture and appliances and a lot of the furniture has damage and the bedroom set was delivered in complete please have someone contact me as soon as possible thank you 6265549398

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First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture during the process of delivery and they also forgot to include the hardware to put the furniture together which was paid for. Moreover, I was promised that I would hear from someone...

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Exchange, Refund and Cancellation Policy
1.4 (284 reviews)
1.3 (651 reviews)
Reviewer's quote

...REGGIE proceeds to tell me that's not good enough and he has to see my original receipt that it was company policy. I asked for a copy of that policy and he refused to provide it. I did not get a refund and have not been informed of if or when they will be replacing my washer...

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...Delivered wrong item 3 times finally I asked for refund. Since January 2020 I have been trying to get my refund. As they lied that they mailed check...

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Diversity of Products or Services
2 (275 reviews)
2.1 (616 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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...Tried to call, when waiting on hold told to use chat services which weren't working, spent 2 hrs waiting. Then I find out your system's are down so I call Jefferey my sales person at Concord Ca. He says he's waiting for systems to come back up...

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American Freight Furniture and Ashley Furniture Pros and Cons

Pros
  • Price
  • Prices
  • Sales people
  • Design of furniture
  • Salesperson
  • Price
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Customer service
  • Customer service sucks
  • Quality of furniture

American Freight Furniture and Ashley Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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5

Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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5

ok, wrong furniture was delivered. Ours was given to someone else. Both sets stayed in the wrong homes for two days....

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American Freight Furniture and Ashley Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

I ordered an entire bedroom set from Ashley/City Furniture, and spent around $2,000 on it, plus $130 for shipping. The...

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American Freight Furniture and Ashley Furniture Latest Reviews

Recent published reviews
4.3

We purchased a large capacity Maytag dryer on 07/18/20 from an American Freight, formerly Sear's Outlet. The condition...

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No votes

On 7/6 I Ordered several pieces of furniture, paid by check and was promised delivery on 7/28. On the afternoon of 7/28...

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No votes

No I want to talk to a person. Since no one at your store will answer the phone

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1

First off it took over a month for Ashley to deliver the furniture. The damage was done to a piece of my furniture...

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American Freight Furniture and Ashley Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)
  • Ashley Furniture Sofa (473 reviews)
  • Ashley Furniture Furniture Set (372 reviews)
  • Ashley Furniture Delivery Service (242 reviews)