PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Freight Furniture and Art Van Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Freight Furniture
Art Van Furniture

American Freight Furniture and Art Van Furniture Overview

Total reviews 746 1037
Company responses 0 0
Issues resolved 1 7

American Freight Furniture and Art Van Furniture Consumer Ratings

Rank
311 out of 1531 in Furniture and Decor category
310 out of 1531 in Furniture and Decor category
Customer service
233 in category
249 in category
Exchange, Refund and Cancellation Policy
207 in category
223 in category
Reliability
222 in category
218 in category
Diversity of Products or Services
348 in category
292 in category

American Freight Furniture and Art Van Furniture Rating Details

Customer service
1.4 (320 reviews)
1.4 (433 reviews)
Reviewer's quote

When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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I spoke to 3 employees who offered zero concern about their poor customer service. The last woman I spoke to was impolite at best and insisted a 25% restocking fee was the only way to process a cancelled order. When I asked why their policy is not to contact customers when there is an issue with...

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Exchange, Refund and Cancellation Policy
1.4 (286 reviews)
1.4 (362 reviews)
Reviewer's quote

... the problem , they delivered on 07 /10/20 and drop the refrigerator a few times and it makes all kinds of noise ,,,today is is the 08/10/20 i called to get a refund the refuse to give me a refund because I didn't buy their additional warranty and it makes all kind of noises of you don't know until is at home and after a while it starts off and on makinging noises,,,, I paid almost $2000. 00 I bought a lemon my old refrigerator is in better condition then what bought there now thats a big problem anyone out there for advise in getting my refund i shouldn't have to to go thru this correct my spelling. correct my spelling...

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The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date...

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Reliability
1.4 (286 reviews)
1.4 (366 reviews)
Reviewer's quote

I called 5 times and every time it either with the voicemail or they give me a number for a lady named Kate who is regional manager in Indiana and I am Illinois. The company store that I bought this chair from is in Decatur illinois. I bought a chair 2 years ago and was told the mechanism had a...

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I saw South bend Fam:love:I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole...

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Diversity of Products or Services
2 (280 reviews)
2.1 (354 reviews)
Reviewer's quote

...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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...by her there was other people that heard her now I have loveseat broke same day I bought it and the recliner doesn't go up right but I was offered one time services call on the recliner and but this is not right I have not heard anything from art Van they just don't care reading all these comments I am not alone from this company how are they still in business wow let's see if the post get stop again and I am sorry we all have to be treated like this from art...

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American Freight Furniture and Art Van Furniture Pros and Cons

Pros
  • Price
  • Prices
  • Sales people
  • Selection
  • No comment
  • Floor sales staff was helpfull
Cons
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise
  • Customer service
  • Service
  • Product quality

American Freight Furniture and Art Van Furniture Most Positive Reviews

Top rated reviews
5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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5

Purchased reclinder, repairman comes out, tells me that their is a cracked board and has many thing wrong. When he...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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5

I had a similar incident: April 18, 2015 I purchased (paid in full) for a Malibu Rocker/Recliner (Southfield, MI) and...

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American Freight Furniture and Art Van Furniture Most Critical Reviews

Lowest rated reviews
1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

Don't buy furniture from art van. It is not well made. I bought Furniture about 2-3 weeks ago and had it delivered. ...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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1

sold me a mattress telling me it was in my comfort level, floor sample felt ok, but one I received felt nothing like it....

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American Freight Furniture and Art Van Furniture Latest Reviews

Recent published reviews
1.8

I called 5 times and every time it either with the voicemail or they give me a number for a lady named Kate who is regio...

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No votes

I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak...

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1

Purchased a refrigerator from American freight on Sept. 1 2020 and on the Sept 9 2020 the freezer stop working. Called...

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No votes

I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.

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American Freight Furniture and Art Van Furniture Products and Services

Most reviewed product and services
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)
  • Art Van Furniture Sofa (117 reviews)
  • Art Van Furniture Furniture Set (99 reviews)
  • Art Van Furniture Customer Care (79 reviews)