PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and American Freight Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
American Freight Furniture

American Signature and American Freight Furniture Overview

Total reviews
71
657
Company responses
0
0
Issues resolved
1
1

American Freight Furniture was first mentioned on PissedConsumer on Aug 15, 2009 and since then this brand received 657 reviews. It is 586 reviews more than American Signature received since Jun 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with American Signature customer support team than with American Freight Furniture customer service.

American Signature and American Freight Furniture Consumer Ratings

Rank
311 out of 2130 in Furniture and Decor category
280 out of 2130 in Furniture and Decor category
Customer service
215 in category
209 in category
Staff
261 in category
229 in category
Exchange, Refund and Cancellation Policy
243 in category
193 in category

According to consumer ratings and reviews, American Freight Furniture ranks 31 points higher in the Furniture and Decor category than American Signature. People gave American Signature 1.4 stars for Customer service criterion in Furniture and Decor category and it is 380 points higher than the worst rated brand in this category. At the same time, American Freight Furniture was rated 1.5 stars for Customer service criterion in this category and it is 386 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Freight Furniture has a higher rating than American Signature. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Signature 1.3 stars and it is 59% greater than other in category. American Freight Furniture however was rated 1.4 stars and it is 68% greater than other in category.

American Signature and American Freight Furniture Rating Details

Customer service
1.4 (30 reviews)
1.5 (276 reviews)
Reviewer's quote

...He has no consideration for customer. There is no communication of the changes. I am done shopping at American Signature!!!! Buyers beware!!!!..

Tallulakie C

STAY AWAY from this company, they are THIEVES. I paid $1637.65 for a couch set set in advance (including a $200 warranty for 5 yrs) & they sent me a broken set. Frame was busted & reclined doesn't work.Then they refuse to refund my money, saying it's now "used" the same day as delivery & they don't...

Aaron D
Staff
1.6 (28 reviews)
1.8 (274 reviews)
Reviewer's quote

...10 minutes and then you can never speak to a manager, because he is always tied up!! You would think with this company that they would have the appropriate staff to adhere to customers concerns. If you are looking for furniture I say think twice!! This place is a real...

Franceen

...I have talked to your staff on a continuous basis since this incident occurred. Your staff at that store have been very unprofessional, it just appears that they do not seem to communicate well with one another. Because every time I talk to these people they don't know what's going on...

Shakema
Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
1.4 (248 reviews)
Reviewer's quote

00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it) Of course I wanted to exchange the chair, but worse yet, the buttons on the sofa were...

Stefany

...opened the box for my dresser it had a split in the dresser on the side called took pictures they told me they was gonna get the delivery guy to come back exchange the dresser its been three days have not got my dresser yet called they told me when the delivery guy get a order that way thats when I can get my...

Fynn

American Signature and American Freight Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Price
  • Sales people
  • Idea of a warranty
Cons
  • Customer service
  • Poor quality
  • Policy
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Will not shop there again

American Signature and American Freight Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

American Signature and American Freight Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

American Signature and American Freight Furniture Latest Reviews

Recent published reviews
1

I ordered Living room, dining room, bedroom furniture from this company and when I tell you they promise more than they...

Read all 71 reviews
3

Paid seventy dollars for delivery and had to put together my stuff wasn't inform that I had to put together everything...

Read all 657 reviews

American Signature and American Freight Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (6 reviews)
  • American Signature Furniture Set (4 reviews)
  • American Freight Furniture Furniture Set (104 reviews)
  • American Freight Furniture Sofa (72 reviews)
  • American Freight Furniture Customer Care (69 reviews)