PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and American Freight Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
American Freight Furniture

American Signature and American Freight Furniture Overview

Total reviews 84 745
Company responses 0 0
Issues resolved 1 1

American Signature and American Freight Furniture Consumer Ratings

Rank
359 out of 1526 in Furniture and Decor category
312 out of 1526 in Furniture and Decor category
Customer service
263 in category
232 in category
Product or Service Quality
292 in category
206 in category
Exchange, Refund and Cancellation Policy
276 in category
211 in category
Diversity of Products or Services
300 in category
352 in category

American Signature and American Freight Furniture Rating Details

Customer service
1.3 (38 reviews)
1.4 (319 reviews)
Reviewer's quote

...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...

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When I told them that the dryer we purchased had minor cosmetic damage that you would have to look for if you didn't know it existed, the Whirlpool customer service rep indicated that we would have a functional warranty only, no cosmetic damage covered. Additionally, our warranty coverage began on...

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Product or Service Quality
1.5 (35 reviews)
1.8 (276 reviews)
Reviewer's quote

...I canceling my order, horrible service and experience, I spent almost 10,000 buying these item cash and all I get is I cant tell you, I dont want to be a liar. Hilarious!!!!!..

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I placed and order online and paid for a product because you stated you have this product was in stock period!!! After you telling me twice it was you called me at 8 pm telling me you couldn't fulfill the order but you didn't offer me my money back. Well I want my money the same way I gave it to...

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Exchange, Refund and Cancellation Policy
1.2 (34 reviews)
1.4 (285 reviews)
Reviewer's quote

... contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund. As of today I still have not rec’d my refund and have referred American Signature to a collection agency. In addition at the time of my purchase Ameri...

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... the problem , they delivered on 07 /10/20 and drop the refrigerator a few times and it makes all kinds of noise ,,,today is is the 08/10/20 i called to get a refund the refuse to give me a refund because I didn't buy their additional warranty and it makes all kind of noises of you don't know until is at home and after a while it starts off and on makinging noises,,,, I paid almost $2000. 00 I bought a lemon my old refrigerator is in better condition then what bought there now thats a big problem anyone out there for advise in getting my refund i shouldn't have to to go thru this correct my spelling. correct my spelling...

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Diversity of Products or Services
2.1 (31 reviews)
2 (280 reviews)
Reviewer's quote

...They do not stand behind their products. I called customer service and they claim their hands are tied. That is ridiculous...

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...Once they get your money, they DON'T honor their products. The manager Steve is a complete idiot. Stay away from AMERICAN FREIGHT in Knoxville, TN...

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American Signature and American Freight Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Price
  • Prices
  • Sales people
Cons
  • Customer service
  • Poor quality
  • Furniture is falling apart
  • Customer service
  • Salespeople not making up for their poor service and errors
  • Delivery promise

American Signature and American Freight Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

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5

I honestly had no problems with American freight in Wisconsin. Great deals, people & my new couch is awesome! Plus...

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4

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...

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5

I feel that American Freight worked with me very well. Im a satisfied customer. Thanks American Freight!!!

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American Signature and American Freight Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

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1

I have never or had my wife ever been treated in such a manner that has been of such non professionalism, rudeness, and...

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1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...

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1

WORST service ever. I bought a leather sectional in July, paid in full. Still waiting on it. Was never told it was not...

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American Signature and American Freight Furniture Latest Reviews

Recent published reviews
1.2

Where should I start, extremely frustrated, they delayed change my delivery 5 times, they cant tell you when you are...

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1

Purchased a refrigerator from American freight on Sept. 1 2020 and on the Sept 9 2020 the freezer stop working. Called...

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1

WILL NEVER SHOP HERE AGAIN. JUNK JUNK JUNK JUNK JUKK JUNK RUN do not but this Chinese inferior junk. Absolutely...

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No votes

Charged unfair prices. You would think that if you spent over 900 dollars the delivery and set up fees would be less.

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American Signature and American Freight Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (17 reviews)
  • American Signature Delivery Service (7 reviews)
  • American Signature Furniture Set (5 reviews)
  • American Freight Furniture Furniture Set (109 reviews)
  • American Freight Furniture Sofa (74 reviews)
  • American Freight Furniture Customer Care (70 reviews)