PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Family Insurance and Nationwide Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Family Insurance
Nationwide Mutual Insurance

American Family Insurance and Nationwide Mutual Insurance Overview

Total reviews
119
225
Company responses
0
0
Issues resolved
3
3

American Family Insurance and Nationwide Mutual Insurance Consumer Ratings

Rank
197 out of 1068 in Insurance category
188 out of 1068 in Insurance category
Customer service
181 in category
110 in category
Billing Practices
137 in category
167 in category
Product or Service Quality
149 in category
104 in category
Reliability
161 in category
76 in category

American Family Insurance and Nationwide Mutual Insurance Rating Details

Customer service
1.2 (57 reviews)
1.4 (67 reviews)
Reviewer's quote

...I now use Geico and they have lower rates and your rates stays the same also customer service is great..

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...I am very disappointed with the customer service and attitude I received. I got another Ins. company yesterday and dropped NW happily...

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Billing Practices
1.5 (48 reviews)
1.3 (51 reviews)
Reviewer's quote

I explained how i spoke with an agent and they said "okay we spoke with billing, they agreed to let you pay $183 now and $183 plus $25 fee by the 7th. Today is the 6th, i go online to pay and my accounts are now completly gone, so i called and now they are saying once again that even tho i paid...

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...I want to expose this Companies deceptive practices. I did everything in my power to prevent something like this and started more than a month before the policy would take effect. Nationwide waited till I paid the first premium to change the terms and the value of the property...

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Product or Service Quality
1.3 (46 reviews)
1.5 (55 reviews)
Reviewer's quote

... the prior adusters left the company thenlast adjuster Susan was totally thw most unprofessional and unrespectful person and should not be working at costumer service. Untils this day I have not settled and John one of the main persons will not respond my phone calls ....

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...You also have to have the plug in at the BEGINNING of your renewal or you'll end up having it in for 6 months!! DISGUSTED with Service and all this at NATIONWIDE. May switch to State Farm. Their auto insurance is Much much cheaper..

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Reliability
1.1 (45 reviews)
1.5 (46 reviews)
Reviewer's quote

Nothing. I was told to wait for a letter otherwise my insurance is going to cost double and after 10 days I'm still waiting for a letter that I was not involved nor ensured by them.

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my daughter had a flat tire at 1am and called roadside assistance for help.they refused her and told her she wasn't covered when i knew for a fact that she was. i told her to get off of that major highway and drive home on that flat tire.the next day lo and behold i was covered. since i had to...

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American Family Insurance and Nationwide Mutual Insurance Pros and Cons

Pros
  • Your mon
  • I like the company overall
  • Agents
  • Insurance agent is very nice
  • Agents are friendly
  • Service quality
Cons
  • Unprofessional and disjointed at best
  • Dishonesty
  • Unprofessional agent
  • Poor customer service
  • I am desapointed with nationwide
  • False quote

American Family Insurance and Nationwide Mutual Insurance Most Positive Reviews

Top rated reviews
4

Kristi Frank American Family Insurance refused to insure my new car. I was rear ended at a full stop at a red light....

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5

we have had the insurance for years and the one time that we used it has turned out to be a horrible experience, after...

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3.2

Extremely unprofessional, rude agent Tiffany Palumbo with poor social skills! Please don't hire her as your agent. She i...

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4

Used it for almost SIX months, earned a 35% discount only to have my premiums increase more than 35%, thus NEGATING any...

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American Family Insurance and Nationwide Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I had an adjuster come out to look at wind damage to my roof. (This is my experience and opinions) He came and sat in hi...

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1

About three or four years ago, I was in a car accident on the way home from work. When I got up the next morning, I...

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1

They said it is my job to go out and get estimates to fix the damage that their clients tree did to my house. I have a j...

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1

About a year ago I try to pay my husband bill, so I call and when ask me who is this person I say he is my husband...

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American Family Insurance and Nationwide Mutual Insurance Latest Reviews

Recent published reviews
1

American Insurance cannot settle a claim with a person I was involved in an accident with I have had a lawsuit filed...

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1.4

Four months after policy initiation and payment, policy was cancelled due to refusal to allow UN-bonded unlicensed 3rd...

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No votes

My vehicle was hit while legally parked in front of our house. We are the victims but we are being treated like we are...

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1

Nationwide Insurance
It was the first of October, a delightful day as I drove east on I-40 late afternoon approaching Exi...

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American Family Insurance and Nationwide Mutual Insurance Products and Services

Most reviewed product and services
  • American Family Insurance Homeowners Insurance (16 reviews)
  • American Family Insurance Auto Insurance (14 reviews)
  • American Family Insurance Claim (13 reviews)
  • Nationwide Mutual Insurance Auto Insurance (44 reviews)
  • Nationwide Mutual Insurance Claim (28 reviews)
  • Nationwide Mutual Insurance Homeowners Insurance (25 reviews)