PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Family Insurance and Nationwide Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Family Insurance
Nationwide Mutual Insurance

American Family Insurance and Nationwide Mutual Insurance Overview

Total reviews
115
224
Company responses
0
0
Issues resolved
3
3

Nationwide Mutual Insurance was first mentioned on PissedConsumer on May 23, 2008 and since then this brand received 224 reviews. It is 109 reviews more than American Family Insurance received since Nov 3, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with American Family Insurance customer support team than with Nationwide Mutual Insurance customer service.

American Family Insurance and Nationwide Mutual Insurance Consumer Ratings

Rank
180 out of 1879 in Insurance category
173 out of 1879 in Insurance category
Customer service
161 in category
107 in category
Staff
177 in category
112 in category
Billing Practices
136 in category
156 in category

According to consumer ratings and reviews, Nationwide Mutual Insurance ranks 7 points higher in the Insurance category than American Family Insurance. People gave American Family Insurance 1.2 stars for Customer service criterion in Insurance category and it is 286 points higher than the worst rated brand in this category. At the same time, Nationwide Mutual Insurance was rated 1.4 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Nationwide Mutual Insurance has a higher rating than American Family Insurance. Regarding Billing Practices criterion, consumers gave American Family Insurance 1.4 stars and it is 70% greater than other in category. Nationwide Mutual Insurance however was rated 1.3 stars and it is 65% greater than other in category.

American Family Insurance and Nationwide Mutual Insurance Rating Details

Customer service
1.2 (55 reviews)
1.4 (66 reviews)
Reviewer's quote

...I now use Geico and they have lower rates and your rates stays the same also customer service is great..

PissedConsumer1702178

...Well we plan to change the homeowners and go elsewhere with that to no way should anyone let a insurance company *** them around that way and being a customer of 23 years means nothing to them..

PissedConsumer1165091
Staff
1.3 (52 reviews)
1.5 (55 reviews)
Reviewer's quote

Nothing. I was told to wait for a letter otherwise my insurance is going to cost double and after 10 days I'm still waiting for a letter that I was not involved nor ensured by them.

Rakia

...i am calling their corporate headquarters to complain about the absolute arrogance & rudeness of their "professional" staff. STAY AWAY!!..

susan f
Billing Practices
1.4 (47 reviews)
1.3 (51 reviews)
Reviewer's quote

I explained how i spoke with an agent and they said "okay we spoke with billing, they agreed to let you pay $183 now and $183 plus $25 fee by the 7th. Today is the 6th, i go online to pay and my accounts are now completly gone, so i called and now they are saying once again that even tho i paid...

PissedConsumer1374824

...And, when I figured up what our next billing should be, we did not get the discounts promised. I was told by my Agent that THEY (Nationwide) will always find some way to get there money. We ended up with more like a 12% discount, which got hiked the next 6 month renewal...

PissedConsumer862865

American Family Insurance and Nationwide Mutual Insurance Pros and Cons

Pros
  • Your mon
  • I like the company overall
  • Agents
  • Insurance agent is very nice
  • Agents are friendly
  • Service quality
Cons
  • Dishonesty
  • Unprofessional and disjointed at best
  • Unprofessional agent
  • Poor customer service
  • I am desapointed with nationwide
  • False quote

American Family Insurance and Nationwide Mutual Insurance Most Positive Reviews

Top rated reviews
3.7

Kristi Frank American Family Insurance refused to insure my new car. I was rear ended at a full stop at a red light....

5

we have had the insurance for years and the one time that we used it has turned out to be a horrible experience, after...

American Family Insurance and Nationwide Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I had an adjuster come out to look at wind damage to my roof. (This is my experience and opinions) He came and sat in hi...

1

About three or four years ago, I was in a car accident on the way home from work. When I got up the next morning, I...

American Family Insurance and Nationwide Mutual Insurance Latest Reviews

Recent published reviews
1

All i can say is since i was with this insurance company it has been a living nightmare . Your monthly rates never...

Read all 115 reviews
1

Nationwide Insurance
It was the first of October, a delightful day as I drove east on I-40 late afternoon approaching Exi...

Read all 224 reviews

American Family Insurance and Nationwide Mutual Insurance Products and Services

Most reviewed product and services
  • American Family Insurance Homeowners Insurance (16 reviews)
  • American Family Insurance Auto Insurance (14 reviews)
  • American Family Insurance Claim (13 reviews)
  • Nationwide Mutual Insurance Auto Insurance (44 reviews)
  • Nationwide Mutual Insurance Claim (28 reviews)
  • Nationwide Mutual Insurance Homeowners Insurance (24 reviews)