PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visa and American Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visa
American Express

Visa and American Express Overview

Total reviews
27
698
Company responses
0
0
Issues resolved
0
4

Visa and American Express Consumer Ratings

Rank
61 out of 200 in Cards category
44 out of 200 in Cards category
Customer service
22 in category
56 in category
Website
62 in category
22 in category
Diversity of Products or Services
49 in category
33 in category
Reliability
48 in category
38 in category

Visa and American Express Rating Details

Customer service
1.7 (6 reviews)
1.1 (310 reviews)
Reviewer's quote

...Customer service reps have the strongest foreign accents can barely understand. However they are nice. That's it..

Read full review

I have spoken to customer service over 10 hours when they don't hang up me, talked to the fraud dept, and sent their declaration of fraud paperwork they e-mailed me along with all my hospital paperwork. I have re-opened this case as of yesterday for the 3rd time. It's such *** Twice now they were...

Read full review
Website
1.2 (5 reviews)
1.8 (264 reviews)
Reviewer's quote

I bought a prepaid visa for online gaming $50 card plus 5.95 fee at time of purchase. Each transaction cost about $3. So I paid $55.95 and was only able to spend $41.00. Loss of almost $15.00.

Read full review

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

Read full review
Diversity of Products or Services
1.4 (5 reviews)
1.6 (214 reviews)
Reviewer's quote

So i purchased a Visa debit Gift Card on 1/12/18. I put $200 on the card, activated it. The next day i make a purchase online for $177, i get an email saying my product will be sent out when funds are recieved. It is now 6 days later. Funds have still not gone through. I call the vendor they say...

Read full review

I received an identity theft affidavit to submit and the intro letter asked to to call the Fraud Protection Services at A. E. I even sent a payment to El Paso, Tx and they received and accepted it, but they still passed it to collection and American Express will NOT talk to me, even thou they...

Read full review
Reliability
1.2 (5 reviews)
1.3 (265 reviews)
Reviewer's quote

I found out on 11/16/17 that my skylight card was pending for $282.95 the last time I used my card was on the 11/10/17 I used it at Shreveport fcu to withdraw my check from the electronic system in the inside of the branch they messed my transaction up it ended up taking the money so the workers...

Read full review

I have had an AE card for 19 years, and I had a very good experience with them and never made a late payment. A few months ago I happened to notice that my interest rate was over 23%. I called customer service to inquire but was only told that my rate would be lowered. (I should hope so - my...

Read full review

Visa and American Express Pros and Cons

Pros
No votes
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
Cons
No votes
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service

Visa and American Express Most Positive Reviews

Top rated reviews
No votes
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

Read full review
No votes
5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

Read full review

Visa and American Express Most Critical Reviews

Lowest rated reviews
1

My neighbor paid $50 plus $3.95 to buy me a Visa Gift Card to say thanks for some work I did to her house. She gave me...

Read full review
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

Read full review
1

So i purchased a Visa debit Gift Card on 1/12/18. I put $200 on the card, activated it. The next day i make a purchase...

Read full review
1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

Read full review

Visa and American Express Latest Reviews

Recent published reviews
1

I bought a prepaid visa for online gaming $50 card plus 5.95 fee at time of purchase. Each transaction cost about $3....

Read full review
1

DON'T LI was severily injured in a car accident on 10/30/19. I had 17 broken bones and a punctured lung just to name a f...

Read full review
No votes

I received a $25 prepaid Visa gift card at my December retirement party. It says it is valid through 6/25 on the front o...

Read full review
No votes

My card was cancelled on your side not by me I did not authorize a cancellation I have had that card for a few years now...

Read full review

Visa and American Express Products and Services

Most reviewed product and services
  • Visa Gift Card (10 reviews)
  • American Express Credit Card (115 reviews)
  • American Express Account (81 reviews)
  • American Express Customer Care (74 reviews)