PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Visa and American Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Visa
American Express

Vanilla Visa and American Express Overview

Total reviews
454
584
Company responses
0
0
Issues resolved
0
4

American Express was first mentioned on PissedConsumer on Feb 27, 2007 and since then this brand received 584 reviews. It is 130 reviews more than Vanilla Visa received since Sep 7, 2009.

Vanilla Visa and American Express Consumer Ratings

Rank
33 out of 360 in Cards category
40 out of 360 in Cards category
Customer service
22 in category
46 in category
Product or Service Quality
28 in category
35 in category
Website
33 in category
17 in category

According to consumer ratings and reviews, Vanilla Visa ranks 7 points higher in the Cards category than American Express. People gave Vanilla Visa 1.5 stars for Customer service criterion in Cards category and it is 60 points higher than the worst rated brand in this category. At the same time, American Express was rated 1.1 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vanilla Visa has a higher rating than American Express. Regarding Website criterion, consumers gave Vanilla Visa 1.5 stars and it is 60% greater than other in category. American Express however was rated 1.9 stars and it is 79% greater than other in category.

Vanilla Visa and American Express Rating Details

Customer service
1.5 (181 reviews)
1.1 (252 reviews)
Reviewer's quote

I purchased one $50 visa gift card then used it 3 times totally $22 next day tried to use it and the balance was $0 called customer service and they said it would take 3 to 5 days to investigate but before they could start the investigation I had to send a copy of my license and my receipt I told...

Krystal H

...When they sent replacement card about 6 months ago I was shocked and appalled at the "MICROSCOPIC SIGNATURE BOX!" I called the "Hadji Customer Service folks in Bombay, New Delhi,India or Islamabad, Pakistan. I tried explaining that neither my signature or my statement ASK FOR PHOTO I. D...

Sgt G
Product or Service Quality
1.5 (167 reviews)
1.4 (223 reviews)
Reviewer's quote

I called the customer service number and explained to them that I want to report my card lost/stolen. (The woman on the line didn't speak good English) The woman on the phone told me she will stop anyone from using the card. I would need to send an email with a copy of receipt to show I purchased...

Tameika F

All of a sudden you can not get customer service in America, (American Express),, unless you are persistent and patient, and now they keep asking for a full credit card or social security number. Honestly I have a big problem discussing any personal financial business with another country. What...

PissedConsumer1764755
Website
1.5 (163 reviews)
1.9 (217 reviews)
Reviewer's quote

...com Website will steal money from your card..

PissedConsumer1637705

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

Curfew W

Vanilla Visa and American Express Pros and Cons

Pros
  • Person on the phone
  • No pros at all
  • Easy to use
  • Worse nighmare
  • Waste of my time
  • Were a great company until i became a fraud victim
Cons
  • No support
  • Lack of problem solving skills
  • Losing money
  • Customer service
  • Unhelpful customer service
  • Incompentent customer service

Vanilla Visa and American Express Most Positive Reviews

Top rated reviews
5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

Vanilla Visa and American Express Most Critical Reviews

Lowest rated reviews
1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

Vanilla Visa and American Express Latest Reviews

Recent published reviews

Im waiting for the form to fill out to be e-mailed to me

Read all 454 reviews
1.3

I have had an AMEX card since 1994. When they sent replacement card about 6 months ago I was shocked and appalled at the...

Read all 584 reviews

Vanilla Visa and American Express Products and Services

Most reviewed product and services
  • Vanilla Visa Gift Card (164 reviews)
  • Vanilla Visa Prepaid Card (62 reviews)
  • Vanilla Visa Card Activation (14 reviews)
  • American Express Credit Card (110 reviews)
  • American Express Account (77 reviews)
  • American Express Customer Care (72 reviews)