PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Vanilla Visa

American Express and Vanilla Visa Overview

Total reviews 713 488
Company responses 0 0
Issues resolved 5 0

American Express and Vanilla Visa Consumer Ratings

Rank
43 out of 204 in Cards category
46 out of 204 in Cards category
Customer service
No votes
No votes
Product or Service Quality
No votes
No votes
Reliability
No votes
No votes
Website
No votes
No votes

American Express and Vanilla Visa Rating Details

Customer service
No votes
No votes
Reviewer's quote

serve refuses to release a hold on funds that are mine, there is no hold from a mercant anymore and customer service manager hangs up on me..

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...and because the cashier was inexperienced on how to deal with the card he put it through a couple of times without any result so I called vanilla card customer service just to find out whether the money was still on there because the customer service rep did not understand English very well it took her almost 10 minutes just to...

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Product or Service Quality
No votes
No votes
Reviewer's quote

I told her I was used to exceptional customer service normally and that she should be fired, hung up, called back and got a nice young woman. She explained my premium had been raised by 40% regardless of the letter but she had to transfer me to cancel the policy. I now talked with a young man with...

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...When I went home and put the card into my PayPal and another service the card was declined..

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Reliability
No votes
No votes
Reviewer's quote

My card has fraudulent charge

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You guys had me on hold for 2 hours and plus like come on and to top it off I havent been able to use my funds that I reloaded on my card please help me activate the onevanilla prepaid card I bought it at cvs please give me a response back quickly I need to be able to use my card

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Website
No votes
No votes
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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American Express and Vanilla Visa Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • No pros at all
  • Person on the phone
  • Lie to you
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Bad customer service
  • No support
  • Losing money

American Express and Vanilla Visa Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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5

Vanilla visa is an awesome product. Never had an problems.

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American Express and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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American Express and Vanilla Visa Latest Reviews

Recent published reviews
No votes

Need application for secure American Express credit card Mr David Moore

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No votes

My vanilla card says that my card is blocked..WHY?

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No votes

Son unsure why denied and I cant get someone to walk me through options noted above

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No votes

I've tried to activate this card. Numerous times since i bought it and paid for 100.00 to be loaded on it and the...

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American Express and Vanilla Visa Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Account (81 reviews)
  • American Express Customer Care (74 reviews)
  • Vanilla Visa Gift Card (168 reviews)
  • Vanilla Visa Prepaid Card (73 reviews)
  • Vanilla Visa Card Activation (18 reviews)