PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Vanilla Visa

American Express and Vanilla Visa Overview

Total reviews
574
403
Company responses
0
0
Issues resolved
4
0

American Express was first mentioned on PissedConsumer on Feb 27, 2007 and since then this brand received 574 reviews. It is 171 reviews more than Vanilla Visa received since Sep 7, 2009.

American Express and Vanilla Visa Consumer Ratings

Rank
29 out of 361 in Cards category
31 out of 361 in Cards category
Customer service
45 in category
20 in category
Product or Service Quality
32 in category
25 in category
Website
16 in category
35 in category

According to consumer ratings and reviews, American Express ranks 2 points higher in the Cards category than Vanilla Visa. People gave American Express 1.1 stars for Customer service criterion in Cards category and it is 33 points higher than the worst rated brand in this category. At the same time, Vanilla Visa was rated 1.5 stars for Customer service criterion in this category and it is 58 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Vanilla Visa has a higher rating than American Express. Regarding Website criterion, consumers gave American Express 1.9 stars and it is 79% greater than other in category. Vanilla Visa however was rated 1.5 stars and it is 55% greater than other in category.

American Express and Vanilla Visa Rating Details

Customer service
1.1 (245 reviews)
1.5 (157 reviews)
Reviewer's quote

Doing most business now with Capital One who actually has customer service ; are customer centric ; and understand digital that the brick and mortar dinosaurs at AMEX simply do not. Shouldn't a company bearing "American " actually have an American call center? AMEX uses Filipinos who border on...

Lanayah

Customer is rude and never do what they say..

PissedConsumer1727279
Product or Service Quality
1.4 (218 reviews)
1.5 (144 reviews)
Reviewer's quote

...and there customer service dont care about the service they provide. i have other refunds that i have been waiting on for a year and they took them down and said there is no other refunds i have print outs of this and notirised. i also cant get a straight awnser out of no one in the place..

PissedConsumer1705108

card and put $120 on it. lost it in between you don't going from Walmart to the house and look up their policy online and they said that if I had the receipt in the card number that I would be able to get the money was not spent. but you know that's a lie you know they can get sued for libel for...

Tyler D
Website
1.9 (210 reviews)
1.5 (143 reviews)
Reviewer's quote

...This website keeps rejecting stating the review needs to be a hundred word makes minimum but we have at least that much..

Lanya

...com Website will steal money from your card..

PissedConsumer1637705

American Express and Vanilla Visa Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • Were a great company until i became a fraud victim
  • Brutal
  • Person on the phone
  • Visas are easy to spend
Cons
  • Customer service
  • Unhelpful customer service
  • Incompentent customer service
  • No support
  • Losing money
  • Not being able to use a gift card

American Express and Vanilla Visa Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

American Express and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

American Express and Vanilla Visa Latest Reviews

Recent published reviews
1

I had this card for several years. Paid down to a lower balance several times. Out of no where one day got a...

Read all 574 reviews
1

Customer is rude and never do what they say.

Read all 403 reviews

American Express and Vanilla Visa Products and Services

Most reviewed product and services
  • American Express Credit Card (110 reviews)
  • American Express Account (76 reviews)
  • American Express Customer Care (71 reviews)
  • Vanilla Visa Gift Card (151 reviews)
  • Vanilla Visa Prepaid Card (54 reviews)
  • Vanilla Visa Card Activation (13 reviews)