PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Vanilla Visa

American Express and Vanilla Visa Overview

Total reviews 743 482
Company responses 0 0
Issues resolved 5 0

American Express and Vanilla Visa Consumer Ratings

Rank
46 out of 190 in Cards category
49 out of 190 in Cards category
Customer service
50 in category
No votes
Product or Service Quality
38 in category
No votes
Website
19 in category
No votes
Reliability
36 in category
No votes

American Express and Vanilla Visa Rating Details

Customer service
1.2 (329 reviews)
No votes
Reviewer's quote

Submitted registration on line info lost Called in to customer service submitted info Call dropped Called 2nd time to customer service after a wait talked to rep who did she could help and that call was dropped FRUSTRATING..

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After calling their customer service, they told to wait 7 days for the refund for a fraud purchase, and did not do anything about it..

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Product or Service Quality
1.4 (290 reviews)
No votes
Reviewer's quote

I called American Express Customer Service on 22 Dec 2020 and some here in United States of America, some Indian dude took my call and was profiling and stereotyping me. He asked me what would be the correct amount for the bill and I said I did not know as the rental car company had to fix the bill...

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...When I went home and put the card into my PayPal and another service the card was declined..

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Website
1.9 (286 reviews)
No votes
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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Reliability
1.3 (285 reviews)
No votes
Reviewer's quote

Could not get answers to what I was inquiring about

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They sent me the card instead of the address I asked them to ship it to. And....you cannot get anyone on their phone to talk to. Terrible transaction and service.DO NOT DO BUSINESS WITH THIS COMPANY NEVER again.

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American Express and Vanilla Visa Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • Were a great company until i became a fraud victim
  • No pros at all
  • Person on the phone
  • Lie to you
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Bad customer service
  • No support
  • Losing money

American Express and Vanilla Visa Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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5

Vanilla visa is an awesome product. Never had an problems.

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American Express and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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American Express and Vanilla Visa Latest Reviews

Recent published reviews
1

Could not get answers to what I was inquiring about

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1.4

They sent me the card instead of the address I asked them to ship it to. And....you cannot get anyone on their phone to...

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1

Submitted registration on line info lost
Called in to customer service submitted info
Call dropped
Called 2nd time to custo...

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1

Received a vanilla visa as a present and it was already used and fully spent immediately after activating.
Have done all...

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American Express and Vanilla Visa Products and Services

Most reviewed product and services
  • American Express Credit Card (118 reviews)
  • American Express Serve Prepaid Card (36 reviews)
  • American Express Prepaid Card (21 reviews)
  • Vanilla Visa Gift Card (172 reviews)
  • Vanilla Visa Prepaid Card (74 reviews)
  • Vanilla Visa Card Activation (17 reviews)