PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
RushCard

American Express and RushCard Overview

Total reviews
706
4521
Company responses
0
0
Issues resolved
4
10

American Express and RushCard Consumer Ratings

Rank
44 out of 201 in Cards category
40 out of 201 in Cards category
Customer service
No votes
41 in category
Product or Service Quality
No votes
32 in category
Website
No votes
35 in category
Reliability
No votes
24 in category

American Express and RushCard Rating Details

Customer service
No votes
1.3 (1563 reviews)
Reviewer's quote

I have spoken to customer service over 10 hours when they don't hang up me, talked to the fraud dept, and sent their declaration of fraud paperwork they e-mailed me along with all my hospital paperwork. I have re-opened this case as of yesterday for the 3rd time. It's such *** Twice now they were...

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...I immediately contacted customer service who would not offer any explanation. After doing a little digging I saw that the same has happened to others because of "suspicious activity" on their account. The only thing I've done in the past few days is pay my bills...

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Product or Service Quality
No votes
1.5 (1590 reviews)
Reviewer's quote

...I called customer service to inquire but was only told that my rate would be lowered. (I should hope so - my Equifax score is 820. ) But it never happened, so I called again and was told that the rate would be lowered and to check my next statement...

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...My money that I need to buy essential goods like food and bills is being held up and customer service is rude and unhelpful. I hate this company. I cant buy food for two weeks now because thats how long it will take for the new card to get here...

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Website
No votes
1.6 (1551 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have been with Rushcard since 2013 and my time with you guys are coming to an end. Thank you for nothing, yours truly once loyal consumer..

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Reliability
No votes
1.5 (1386 reviews)
Reviewer's quote

I LIVE IN TYLER TEXAS AND RECEIVED A BLUEBIRD CARD FROM MY Fiancées ATTORNEY WITH MONEY TO BRING HER HOME.MY ISSUE IS FINDING ANYWHERE CLOSER THAN 3 HOURS DRIVE TO TYLER..EITHER A AM EX FRIENDLY ATM OR FINANCIAL INSTITUTION THAT ACCEPT AM EX CARDS..

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I'm at the store and it won't let me load cash on my card

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American Express and RushCard Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Early deposit
  • Direct deposit
  • Getting money early
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Customer service
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance

American Express and RushCard Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

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American Express and RushCard Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

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American Express and RushCard Latest Reviews

Recent published reviews
No votes

On July 30 2020 my account was closed because of unbroken vialations the only money that was taken out that day was 700...

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No votes

I need the fax number I have paper I need to fax over to rush.

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No votes

Problem was resolved. Thank you.

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No votes

After six weeks hasen't arrived my rush card

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American Express and RushCard Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Account (81 reviews)
  • American Express Customer Care (74 reviews)
  • Rushcard Account (449 reviews)
  • Rushcard Prepaid Card (415 reviews)
  • Rushcard Customer Care (329 reviews)