PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Mastercard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Mastercard

American Express and Mastercard Overview

Total reviews 716 29
Company responses 0 0
Issues resolved 5 0

American Express and Mastercard Consumer Ratings

Rank
44 out of 204 in Cards category
60 out of 204 in Cards category
Customer service
49 in category
44 in category
Product or Service Quality
36 in category
47 in category
Website
18 in category
35 in category
Reliability
32 in category
10 in category

American Express and Mastercard Rating Details

Customer service
1.2 (320 reviews)
1.2 (6 reviews)
Reviewer's quote

serve refuses to release a hold on funds that are mine, there is no hold from a mercant anymore and customer service manager hangs up on me..

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After talking to numerous Customer Service Representatives and to Supervisors Laquida, Takia, Shanika, Vaugniqua, Vontavious and Damontarious (no I didn't make these names up) and receiving new "chip cards I nam still without GANDER MOUNTAIN MASTER CARD service. It has been 10 days now and it...

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Product or Service Quality
1.4 (277 reviews)
1.2 (5 reviews)
Reviewer's quote

I told her I was used to exceptional customer service normally and that she should be fired, hung up, called back and got a nice young woman. She explained my premium had been raised by 40% regardless of the letter but she had to transfer me to cancel the policy. I now talked with a young man with...

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...They do nothing to help you with fraudulent scamming companies that bill you for services not rendered, over and over and over again. They don't give a damn and only want your money. I'm done with MASTERCARD forever they too, are SCAMMERS!..

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Website
1.8 (275 reviews)
1.5 (6 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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Someone locked my bank account and Mastercard on Saturday afternoon. I could not contact anyone who would/could do anything on Saturday and Sunday. MasterCard and my bank were not available for help. I told multiple service agents the card number was possibly stolen. My funds were locked down. I...

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Reliability
1.3 (274 reviews)
1.8 (5 reviews)
Reviewer's quote

My American Express CardNo: 379569****31004Expired Date 12/20I need a card that will have good Expired Date

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I lost my card cancel that car reply for new card I have the new car activate the new car and my balance is not going towards my new card

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American Express and Mastercard Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Debit card
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Quality of service
  • Poor quality product
  • Phone answering system

American Express and Mastercard Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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No votes
5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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No votes

American Express and Mastercard Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

I call to got a call from my son in college saying his card was declined. I called Master Card and was assured the prob...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

I spent 45 minutes trying to add my wife as a Master Card Walmart credir card holder. The robot systems will not give yo...

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American Express and Mastercard Latest Reviews

Recent published reviews
No votes

American Express has stolen $6200.00 from me a single mother of two, and they couldn't care less and the worst part is...

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1

Someone locked my bank account and Mastercard on Saturday afternoon. I could not contact anyone who would/could do anyth...

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4

My American Express Card
No: 379569****31004
Expired Date 12/20
I need a card that will have good Expired Date

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1

I lost my card cancel that car reply for new card I have the new car activate the new car and my balance is not going...

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American Express and Mastercard Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Serve Prepaid Card (34 reviews)
  • American Express Prepaid Card (21 reviews)
  • Mastercard Gift Card (2 reviews)
  • Mastercard Check Deposit (1 review)