PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Discover Bank and American Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Discover Bank
American Express

Discover Bank and American Express Overview

Total reviews
220
574
Company responses
0
0
Issues resolved
2
4

American Express was first mentioned on PissedConsumer on Feb 27, 2007 and since then this brand received 574 reviews. It is 354 reviews more than Discover Bank received since Feb 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Discover Bank customer support team and American Express customer service.

Discover Bank and American Express Consumer Ratings

Rank
58 out of 1028 in Banks category
29 out of 361 in Cards category
Customer service
72 in category
45 in category
Product or Service Quality
40 in category
32 in category
Reliability
56 in category
29 in category

Discover Bank and American Express Rating Details

Customer service
1.4 (68 reviews)
1.1 (245 reviews)
Reviewer's quote

...regarding "not having credit extended to me for no good cause", and I contend that after I told the rep that being rude is unacceptable cause "I am a paying customer", and since my account has been open going on two years, perfect paying record, the credit limit increase should be applied without me having to ask for it. I am a good paying...

Ray W

Doing most business now with Capital One who actually has customer service ; are customer centric ; and understand digital that the brick and mortar dinosaurs at AMEX simply do not. Shouldn't a company bearing "American " actually have an American call center? AMEX uses Filipinos who border on...

Lanayah
Product or Service Quality
1.5 (62 reviews)
1.4 (218 reviews)
Reviewer's quote

I have made repeated attempts to communicate via the secure mail server provided when I login to my account. I have no phone and very minimal access to Internet. I have alerted Discover to their error in allowing a nearly $2800 charge to be made to my secured credit card with only $500. The card...

Senta C

...and there customer service dont care about the service they provide. i have other refunds that i have been waiting on for a year and they took them down and said there is no other refunds i have print outs of this and notirised. i also cant get a straight awnser out of no one in the place..

PissedConsumer1705108
Reliability
1.4 (57 reviews)
1.3 (208 reviews)
Reviewer's quote

I am a student about to start my career as a Rn in Jan 2020 . I applied for a Discover student loan in sept 2019. Unfortunately on my own i did not qualify but with a cosigner i would. I did qualify after which i was told i did not apply for the correct loan. The rep on the line did not try to help...

Shadae P

I called American Express on 11/20/2019 and asked to add my Son as an Authorized User. I then received an Alert from Experian who I have a Membership through stating that American Express has placed 2 hard Inquiries on my Credit file. I called American Express and was told that because I have a...

Jewel P

Discover Bank and American Express Pros and Cons

Pros
  • Less wait time to call customer care
  • Customer service
  • Cash back
  • Worse nighmare
  • Waste of my time
  • Were a great company until i became a fraud victim
Cons
  • Customer service
  • Not willing to help
  • Insensitive-uncaring customer service
  • Customer service
  • Unhelpful customer service
  • Incompentent customer service

Discover Bank and American Express Most Positive Reviews

Top rated reviews
4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

Discover Bank and American Express Most Critical Reviews

Lowest rated reviews
1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

Discover Bank and American Express Latest Reviews

Recent published reviews
1

Unfair business practices; I received a letter on December 2, 2019 from Discover Card Services dated NOvember 23, 2019...

Read all 220 reviews
1

I had this card for several years. Paid down to a lower balance several times. Out of no where one day got a...

Read all 574 reviews

Discover Bank and American Express Products and Services

Most reviewed product and services
  • Discover Bank Credit Card (68 reviews)
  • Discover Bank Account (46 reviews)
  • Discover Bank Customer Care (18 reviews)
  • American Express Credit Card (110 reviews)
  • American Express Account (76 reviews)
  • American Express Customer Care (72 reviews)