PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Discover Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Discover Bank

American Express and Discover Bank Overview

Total reviews
701
234
Company responses
0
0
Issues resolved
4
2

American Express and Discover Bank Consumer Ratings

Rank
43 out of 200 in Cards category
81 out of 719 in Banks category
Customer service
56 in category
80 in category
Product or Service Quality
43 in category
46 in category
Website
23 in category
47 in category
Reliability
37 in category
65 in category

American Express and Discover Bank Rating Details

Customer service
1.1 (312 reviews)
1.4 (77 reviews)
Reviewer's quote

I have spoken to customer service over 10 hours when they don't hang up me, talked to the fraud dept, and sent their declaration of fraud paperwork they e-mailed me along with all my hospital paperwork. I have re-opened this case as of yesterday for the 3rd time. It's such *** Twice now they were...

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...Do not use there credit card they suck at Customer Service..

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Product or Service Quality
1.4 (271 reviews)
1.6 (69 reviews)
Reviewer's quote

...I called customer service to inquire but was only told that my rate would be lowered. (I should hope so - my Equifax score is 820. ) But it never happened, so I called again and was told that the rate would be lowered and to check my next statement...

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...One of the Customer service people was very rude also. I USED to think this was a top notch Company but now I know different..

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Website
1.8 (267 reviews)
2.2 (63 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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I am happy to assist you today! At the time the balance was viewed this morning, our Website was being updated; consequently the transaction information you received may have been incomplete. When this happens, I suggest logging in to the Account Center later in the day to view the most up-to-date...

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Reliability
1.3 (267 reviews)
1.3 (65 reviews)
Reviewer's quote

i bought this card to use it to get spotify premium and it keeps telling the the card isnt valid.

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Apparently, I've been denied for a secured IT card with a $200 line of credit. That's a very big mistake for discover to deny me, a young man looking to start building credit after saving up money, and owning $32,000 In securities at only 20 years old.

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American Express and Discover Bank Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Less wait time to call customer care
  • Cash back
  • Less wait time to call customer service
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Customer service
  • Customer care service
  • Not willing to help

American Express and Discover Bank Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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4.5

On Jan 25, 2019, I've received an e-mail from Discover Card saying that there are changes to my credit status. Discover...

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American Express and Discover Bank Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

called discover customer service because someone stole my identity, took out a card and spent $7,000. Well actually, the...

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American Express and Discover Bank Latest Reviews

Recent published reviews
1

i bought this card to use it to get spotify premium and it keeps telling the the card isnt valid.

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3.2

Apparently, I've been denied for a secured IT card with a $200 line of credit. That's a very big mistake for discover...

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1

Is not looking good to ask for something and didnt happened not good

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1

you closed my account. NEED MY MONEY NOW!!!!!]

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American Express and Discover Bank Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Account (81 reviews)
  • American Express Customer Care (74 reviews)
  • Discover Bank Credit Card (74 reviews)
  • Discover Bank Account (49 reviews)
  • Discover Bank Customer Care (20 reviews)