PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Discover Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Discover Bank

American Express and Discover Bank Overview

Total reviews 715 242
Company responses 0 0
Issues resolved 5 2

American Express and Discover Bank Consumer Ratings

Rank
43 out of 204 in Cards category
77 out of 742 in Banks category
Customer service
51 in category
72 in category
Product or Service Quality
37 in category
45 in category
Website
17 in category
50 in category
Reliability
32 in category
57 in category

American Express and Discover Bank Rating Details

Customer service
1.2 (320 reviews)
1.3 (81 reviews)
Reviewer's quote

serve refuses to release a hold on funds that are mine, there is no hold from a mercant anymore and customer service manager hangs up on me..

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...Do not use there credit card they suck at Customer Service..

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Product or Service Quality
1.4 (277 reviews)
1.5 (75 reviews)
Reviewer's quote

I told her I was used to exceptional customer service normally and that she should be fired, hung up, called back and got a nice young woman. She explained my premium had been raised by 40% regardless of the letter but she had to transfer me to cancel the policy. I now talked with a young man with...

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...One of the Customer service people was very rude also. I USED to think this was a top notch Company but now I know different..

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Website
1.8 (275 reviews)
2.2 (67 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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I am happy to assist you today! At the time the balance was viewed this morning, our Website was being updated; consequently the transaction information you received may have been incomplete. When this happens, I suggest logging in to the Account Center later in the day to view the most up-to-date...

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Reliability
1.3 (274 reviews)
1.4 (71 reviews)
Reviewer's quote

My American Express CardNo: 379569****31004Expired Date 12/20I need a card that will have good Expired Date

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After spending days and hours going thru your loan process...every step being told your loan is approved we just need one more thing. on the last step you deny the loan...really...horrible process to say the least. after your denial I went to another loan company and was approved online for the...

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American Express and Discover Bank Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Cash back
  • Less wait time to call customer care
  • 0 percent interest for the promotional period
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Customer service
  • Customer care service
  • Insensitive-uncaring customer service

American Express and Discover Bank Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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4.8

I agree with a lot of those that have positive reviews about Discover.
One thing to always remember is that if you choos...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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4.5

On Jan 25, 2019, I've received an e-mail from Discover Card saying that there are changes to my credit status. Discover...

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American Express and Discover Bank Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

My Discover Card payment was due on 7 July 2014. I paid the bill on 8 July 2014 and they subsequently suspended my card...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

called discover customer service because someone stole my identity, took out a card and spent $7,000. Well actually, the...

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American Express and Discover Bank Latest Reviews

Recent published reviews
4

My American Express Card
No: 379569****31004
Expired Date 12/20
I need a card that will have good Expired Date

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No votes

On October 12, I sent a money order to my bank account. I'm from El Paso TX, and I have just open an account with you....

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1.5

I am trying to talk with some one so I can open a business account. My business is just starting off so I would like to...

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2.4

After spending days and hours going thru your loan process...every step being told your loan is approved we just need...

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American Express and Discover Bank Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Serve Prepaid Card (34 reviews)
  • American Express Prepaid Card (21 reviews)
  • Discover Bank Credit Card (77 reviews)
  • Discover Bank Loan (5 reviews)
  • Discover Bank Banking Service (3 reviews)