PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Chase Bank

American Express and Chase Bank Overview

Total reviews
709
1746
Company responses
0
0
Issues resolved
4
9

American Express and Chase Bank Consumer Ratings

Rank
44 out of 201 in Cards category
95 out of 725 in Banks category
Customer service
No votes
103 in category
Product or Service Quality
No votes
46 in category
Reliability
No votes
71 in category
Website
No votes
69 in category

American Express and Chase Bank Rating Details

Customer service
No votes
1.2 (509 reviews)
Reviewer's quote

...Try again later CUSTOMER service says don't know when the problem will be fixed! I'm canceling the card..

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...DAWN TAYLOR is the customer service rep on the other end of my "secure messages" and she won't reply! I just opened an account with Chase and this is the worst business experience I have ever encountered. want..

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Product or Service Quality
No votes
1.6 (442 reviews)
Reviewer's quote

...I called customer service to inquire but was only told that my rate would be lowered. (I should hope so - my Equifax score is 820. ) But it never happened, so I called again and was told that the rate would be lowered and to check my next statement...

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I ordered a product that was not received and Chase as conveyed I must pay for the product. I escalated twice. They did not provide updates...

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Reliability
No votes
1.3 (366 reviews)
Reviewer's quote

Failed to dispute charges and investigate after being informed of items received as not described. The CEO assigned his assistant to deal with this situation, and she listened to the initial complaint and acknowledged i told them about the charges in question. As a credit card company is mandated...

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I applied online for a CHASE FREEDOM VISA SIGNATURE credit card account. I have excellent credit score. Very low debt and thought the card offered interesting benefits.About a week after applying online I received a letter over the mail (instead of a simple email) requesting that I fax a copy of my...

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Website
No votes
2 (400 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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...Chase Leasing and their lousy website have made life miserable for me during this lease. I love the car, but will NEVER, EVER lease through Chase again..

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American Express and Chase Bank Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

American Express and Chase Bank Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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American Express and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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American Express and Chase Bank Latest Reviews

Recent published reviews
3

Failed to dispute charges and investigate after being informed of items received as not described. The CEO assigned his...

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1.8

I applied online for a CHASE FREEDOM VISA SIGNATURE credit card account. I have excellent credit score. Very low debt an...

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1

Website allows cardholder login then won't do most functions. Website message for over 2 days now: "Sorry can't check......

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No votes

To whom it may concern,
This is sooo frustrating. I have been dealing with this for four months.
I ordered a MacBOOK for m...

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American Express and Chase Bank Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Account (81 reviews)
  • American Express Customer Care (74 reviews)
  • Chase Bank Account (231 reviews)
  • Chase Bank Credit Card (202 reviews)
  • Chase Bank Mortgage (167 reviews)