PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Express and Chase Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Express
Chase Bank

American Express and Chase Bank Overview

Total reviews 719 1759
Company responses 0 0
Issues resolved 5 9

American Express and Chase Bank Consumer Ratings

Rank
44 out of 205 in Cards category
105 out of 743 in Banks category
Customer service
No votes
107 in category
Product or Service Quality
No votes
50 in category
Website
No votes
57 in category
Reliability
No votes
70 in category

American Express and Chase Bank Rating Details

Customer service
No votes
1.3 (521 reviews)
Reviewer's quote

...Customer Service is no help at all they let goldmine private money lenders Rob me for $97. It has been weeks and no one from serve has even reached out to me once with follow up. I have called 17 times myself and get a different answer every time...

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I started receiving calls from customer service with no detail, just saying I needed to call the number that was on the back of my card. I called and spoke with someone that was difficult to understand and she explained to me that they had blocked my card because of non payment. I said, "Seriously,...

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Product or Service Quality
No votes
1.6 (455 reviews)
Reviewer's quote

serve refuses to release a hold on funds that are mine, there is no hold from a mercant anymore and customer service manager hangs up on me..

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When ever i visited Chase, I received service i needs as i wanted. But at Metuchen NJ bank misguide about Chase Sapphire account &;; bank not give my a/c opening reward!..

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Website
No votes
2 (411 reviews)
Reviewer's quote

I joined a website for a trial service. The company charged my card anyway for the full price of $49. 60 that same day and in that same day money came off right away...

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They put my business account on "restriction" because they sent me a "secure message" through their website. This "secure message" inbox doesn't show up on their website's home page or app's home page. And I didn't get an email, text, or phone call to say check my secure messages...

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Reliability
No votes
1.4 (378 reviews)
Reviewer's quote

My American Express CardNo: 379569****31004Expired Date 12/20I need a card that will have good Expired Date

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Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in contact with the merchant.

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American Express and Chase Bank Pros and Cons

Pros
  • Worse nighmare
  • Waste of my time
  • How easy it was to sign up and be approved
  • Having atms everywhere
  • Convenience
  • When chase cared about customers
Cons
  • Customer service
  • Unhelpful customer service
  • Unhelpul customer service
  • Poor customer service
  • Unethical business practices
  • Customer Service Representatives

American Express and Chase Bank Most Positive Reviews

Top rated reviews
5

I wanted to add my reward dollars to my bluebird card and it just keep telling me come back in an hour it keep trying...

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5

awful! they put in machines to do banking. not helpful or convienent! there r 4 ppl assiting at the machines no one...

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5

Very upset with this company,just got card ,wanted for air miles, today went to but a vacuum and didn't take American ...

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5

I have worked with customer service on this issue and after hours of bouncing between different people, I am told that...

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American Express and Chase Bank Most Critical Reviews

Lowest rated reviews
1

I was notified that my credit score is to low.I missed payments in the past. I asked them how do they know my debt ratio...

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1

As a new customer my first ATM transaction has really been a nightmare, i went on the 12th of June to make a $500 cash d...

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1

I cancelled my AMEX BLACK CARD due to poor performance and non-delivery if the projected standard of service at an unjus...

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1

Horrible customer service, on 9/9/2014 around 9:35AM Cetral Time. I I asked to speak to management and he would not let...

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American Express and Chase Bank Latest Reviews

Recent published reviews
No votes

No correspondence from them at all

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2

I attempted to log on to my Chase account Monday 19th 2020. My password is saved on my laptop but for some reason it...

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No votes

Problem is solved through friend.

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4.2

Never received my product from the manufacturer. So Chase temporarily refunded the money to me until they can get in...

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American Express and Chase Bank Products and Services

Most reviewed product and services
  • American Express Credit Card (115 reviews)
  • American Express Serve Prepaid Card (35 reviews)
  • American Express Prepaid Card (21 reviews)
  • Chase Bank Credit Card (205 reviews)
  • Chase Bank Mortgage (168 reviews)
  • Chase Bank Checking Account (135 reviews)