PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Equity Investment Life Insurance Company and Transamerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Equity Investment Life Insurance Company
Transamerica

American Equity Investment Life Insurance Company and Transamerica Overview

Total reviews
1
74
Company responses
0
0
Issues resolved
0
2

American Equity Investment Life Insurance Company and Transamerica Consumer Ratings

Rank
469 out of 1054 in Insurance category
205 out of 1054 in Insurance category
Value for money
286 in category
86 in category
Exchange, Refund and Cancellation Policy
279 in category
163 in category
Product or Service Quality
307 in category
115 in category
Customer service
No votes
176 in category

American Equity Investment Life Insurance Company and Transamerica Rating Details

Value for money
1 (1 review)
1.7 (37 reviews)
Reviewer's quote

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should you decide to take back some of "your" dollars, before their 10 year schedule is met. I know that this American Equity Investment Life, relies on us leaving our dollars, in their...

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HORRIBLE money hungry people that work here! they don'dt care about you..

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Exchange, Refund and Cancellation Policy
1 (1 review)
1.1 (35 reviews)
Reviewer's quote

No items

I owned a $2,000 life insurance policy on my mother. I notified Transamerica on 8/6/19 of her passing and gave the person my information along with my sister who is also a beneficiary. I received a letter 8/16/19 stating they will contact we within a few days if any additional documents are needed...

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Product or Service Quality
1 (1 review)
1.4 (42 reviews)
Reviewer's quote

No items

...I having a TERRIBLE COSTUMER SERVICE. Thats including the lady who answer the phone few minutes ago on 1-800-797-2643 around 4:30pm et. She hang up on me with out answering my question, nasty and rude...

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Customer service
No votes
1.2 (46 reviews)
Reviewer's quote

No items

...Everything from their fees to their customer service is the WORST..

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American Equity Investment Life Insurance Company and Transamerica Pros and Cons

Pros
  • Saleman pitch
  • Hanging up on them
Cons
  • Being charged with my money as a penalty
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account

American Equity Investment Life Insurance Company and Transamerica Most Positive Reviews

Top rated reviews
No votes
5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

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No votes
No votes

American Equity Investment Life Insurance Company and Transamerica Most Critical Reviews

Lowest rated reviews
1

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should...

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1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

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No votes
1

Well this been going on since they claimed they bought it from Stonebridge and before that Stonebridge bought it from...

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American Equity Investment Life Insurance Company and Transamerica Latest Reviews

Recent published reviews
No votes
1

This is by FAR THE WORST retirement company to do business with. If you have your money wrapped up with this company,...

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No votes
1

HORRIBLE money hungry people that work here! they don'dt care about you.... they just want your money!

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American Equity Investment Life Insurance Company and Transamerica Products and Services

Most reviewed product and services
  • American Equity Investment Life Insurance Company Retirement Plan (1 review)
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (7 reviews)