PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and American Equity Investment Life Insurance Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
American Equity Investment Life Insurance Company

MassMutual and American Equity Investment Life Insurance Company Overview

Total reviews 93 1
Company responses 0 0
Issues resolved 0 0

MassMutual and American Equity Investment Life Insurance Company Consumer Ratings

Rank
222 out of 1099 in Insurance category
484 out of 1099 in Insurance category
Product or Service Quality
124 in category
330 in category
Value for money
130 in category
309 in category
Customer service
162 in category
No votes
Reliability
123 in category
No votes

MassMutual and American Equity Investment Life Insurance Company Rating Details

Product or Service Quality
1.4 (31 reviews)
1 (1 review)
Reviewer's quote

...I want my service fee reimbursed along with the interest on 40 days. I do not expect to receive it but what can I expect from this circus run by clowns? Paul Quiel..

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I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should you decide to take back some of "your" dollars, before their 10 year schedule is met. I know that this American Equity Investment Life, relies on us leaving our dollars, in their...

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Value for money
1.5 (23 reviews)
1 (1 review)
Reviewer's quote

...Sure,eveything is fine until you want access to the money you have invested. This company makes it as difficult amd expensive as possible..

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No items

Customer service
1.3 (43 reviews)
No votes
Reviewer's quote

...Probably the worst customer service experience I have ever had..

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No items

Reliability
1.3 (39 reviews)
No votes
Reviewer's quote

Short wait to talk with a customer service rep. I am trying to locate Robert Sink (or Sinks). No number was listed. I just spoke with him 2-3 weeks ago. I assume he is still with Mass Mut.

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No items

MassMutual and American Equity Investment Life Insurance Company Pros and Cons

Pros
  • Product
  • Good people
  • Saleman pitch
Cons
  • Customer service
  • Integrity
  • Customer care
  • Being charged with my money as a penalty

MassMutual and American Equity Investment Life Insurance Company Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

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No votes
5

Mass Mutual is a total do it yourself operation. High fees, modest returns terrible service. I attempted to do a...

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No votes

MassMutual and American Equity Investment Life Insurance Company Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

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1

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should...

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1

Mass Mutual manages my pension. All monies are vested. Last May, I asked them to discontinue my direct deposits from...

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No votes

MassMutual and American Equity Investment Life Insurance Company Latest Reviews

Recent published reviews
4

Short wait to talk with a customer service rep. I am trying to locate Robert Sink (or Sinks). No number was listed. I...

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No votes
1

I have a guarantee annuity plus started years ago, now I've have received letters from Assmutual stating that we can't...

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No votes

MassMutual and American Equity Investment Life Insurance Company Products and Services

Most reviewed product and services
  • Massmutual Life Insurance (13 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • Massmutual Retirement Plan (6 reviews)
  • American Equity Investment Life Insurance Company Retirement Plan (1 review)