PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MassMutual and American Equity Investment Life Insurance Company as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MassMutual
American Equity Investment Life Insurance Company

MassMutual and American Equity Investment Life Insurance Company Overview

Total reviews
90
1
Company responses
0
0
Issues resolved
0
0

MassMutual was first mentioned on PissedConsumer on Dec 9, 2013 and since then this brand received 90 reviews. It is 89 reviews more than American Equity Investment Life Insurance Company received since Oct 23, 2018.

MassMutual and American Equity Investment Life Insurance Company Consumer Ratings

Rank
170 out of 1479 in Insurance category
459 out of 1479 in Insurance category
Product or Service Quality
112 in category
296 in category
Value for money
102 in category
276 in category
Customer service
135 in category
No votes

According to consumer ratings and reviews, MassMutual ranks 289 points higher in the Insurance category than American Equity Investment Life Insurance Company. People gave MassMutual 1.4 stars for Product or Service Quality criterion in Insurance category and it is 316 points higher than the worst rated brand in this category. At the same time, American Equity Investment Life Insurance Company was rated 1 stars for Product or Service Quality criterion in this category and it is 132 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that MassMutual has a higher rating than American Equity Investment Life Insurance Company. Regarding Customer service criterion, consumers gave MassMutual 1.3 stars and it is 68% greater than other in category.

MassMutual and American Equity Investment Life Insurance Company Rating Details

Product or Service Quality
1.4 (29 reviews)
1 (1 review)
Reviewer's quote

...Their customer service and wn site are so painful - no one can give me information. Have tried calling, emailing etc but again no response. It’s now radio silence for he past 3 to 4 months...

Maninder B

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should you decide to take back some of "your" dollars, before their 10 year schedule is met. I know that this American Equity Investment Life, relies on us leaving our dollars, in their...

Trudi
Value for money
1.5 (21 reviews)
1 (1 review)
Reviewer's quote

...Sure,eveything is fine until you want access to the money you have invested. This company makes it as difficult amd expensive as possible..

PissedConsumer1517677

No items

Customer service
1.3 (40 reviews)
No votes
Reviewer's quote

...Probably the worst customer service experience I have ever had..

kathryn J

No items

MassMutual and American Equity Investment Life Insurance Company Pros and Cons

Pros
  • Product
  • Saleman pitch
Cons
  • Customer service
  • Integrity
  • Customer care
  • Being charged with my money as a penalty

MassMutual and American Equity Investment Life Insurance Company Most Positive Reviews

Top rated reviews
5

I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super...

No votes

MassMutual and American Equity Investment Life Insurance Company Most Critical Reviews

Lowest rated reviews
1

How does more than $70,000 of cash value, with additional premiums paid... disappear in only 10 months? We paid a very l...

1

I signed up for this so called retirement package, and am now required to "play by their rules". Big penalties, should...

MassMutual and American Equity Investment Life Insurance Company Latest Reviews

Recent published reviews
2

I told them to reinvest all of my dividends for over a year, and they have done so..
Getting so tired of their run around...

Read all 90 reviews
No votes

MassMutual and American Equity Investment Life Insurance Company Products and Services

Most reviewed product and services
  • Massmutual Customer Care (17 reviews)
  • Massmutual Life Insurance (10 reviews)
  • Massmutual 401k Retirement Plan (9 reviews)
  • American Equity Investment Life Insurance Company Retirement Plan (1 review)